Current answer
Conga experienced a minor incident: Informational Notice – Salesforce Service Disruption. ServiceAlert observed recovery on Sep 17, 2026.
Looking for an update now? Check the current status, or follow Conga for future changes.
Incident Lifecycle
Affected Components
Conga Composer - NA
Conga Composer - EU
Conga Composer - AP
CPQ Catalog Service - NA
CPQ Catalog Service - EU
CPQ Catalog Service - AP
Conga CLM - NA
Conga CLM - EU
Conga CLM - AP
Conga Contracts - NA
Login & Authentication - NA
Conga Contracts - EU
Conga Contracts - AP
Login & Authentication - EU
Login & Authentication - APAC (AP)
Conga Composer - FR
CPQ Catalog Service - FR
Conga CLM - FR
Login & Authentication - FR
CPQ Config Service - NA
CPQ Config Service - EU
CPQ Config Service - AP
Conga CLM for Salesforce - NA
Conga CLM for Salesforce - EU
Conga CLM for Salesforce - AP
Conga Contract Intelligence - NA
Conga Contract Intelligence - EU
Conga Contract Intelligence - AP
Conga Batch - AP
Conga Batch - FR
CPQ Config Service - FR
Conga CLM for Salesforce - FR
Conga Sign Professional - NA
Conga Sign Professional - EU
CPQ Pricing Service - NA
CPQ Pricing Service - EU
CPQ Pricing Service - AP
Conga Contracts for Salesforce - NA
Conga Contracts for Salesforce - EU
Conga Contracts for Salesforce - AP
Conga Sign Professional - AP
Conga Trigger - AP
Conga Trigger - FR
CPQ Pricing Service - FR
Conga Contracts for Salesforce - FR
Conga Batch - NA
Conga Batch - EU
CPQ Administration Service - NA
CPQ Administration Service - EU
CPQ Administration Service - AP
Conga Contracts Legacy - NA
X-Author for Contracts - EU
X-Author for Contracts - AP
Conga Collaborate - AP
Conga Collaborate - FR
CPQ Administration Service - FR
X-Author for Contracts - FR
Merge Service Legacy - NA
Merge Service Legacy - EU
Merge Service Legacy - AP
Conga Trigger - NA
Conga Trigger - EU
CPQ Assets Service - NA
CPQ Assets Service - EU
CPQ Assets Service - AP
Merge Service - NA
Merge Service - EU
Merge Service - AP
Online Contract Collaboration - NA
Online Contract Collaboration - EU
Online Contract Collaboration - AP
Composer API - AP
Composer API - FR
CPQ Assets Service - FR
Merge Service - FR
Conga Collaborate - NA
Conga Collaborate - EU
CPQ Renewals Service - NA
CPQ Renewals Service - EU
CPQ Quote Service - AP
X-Author for Contracts - NA
Discovery AI - EU
Discovery AI - AP
Smart Search (CLM) - NA
Smart Search (CLM) - EU
Smart Search (CLM) - AP
Conga Sign - AP
Conga Sign - FR
CPQ Quote Service - FR
Discovery AI - FR
Composer API - NA
Composer API - EU
CPQ Quote Service - NA
Turbo Search Service - NA
CPQ Quote Service - EU
CPQ Order Service - AP
Discovery AI - NA
Turbo Search Service - EU
Turbo Search Service - AP
High Volume Merge - AP
High Volume Merge - FR
CPQ Order Service - FR
Conga CLM for Salesforce Smart Search - EU
Conga CLM for Salesforce Smart Search - AP
Conga CLM for Salesforce Smart Search - FR
CPQ Order Service - NA
Turbo Pricing Service - NA
CPQ Order Service - EU
Turbo Pricing Service - EU
Turbo Pricing Service - AP
Conga Sign - NA
Conga Sign - EU
Conga CLM for Salesforce Smart Search - NA
Conga Grid - AP
Turbo Config Service - NA
Turbo Config Service - EU
Turbo Config Service - AP
High Volume Merge - NA
High Volume Merge - EU
Conga Orchestrate - AP
X-Author Legacy - NA
X-Author Legacy - EU
X-Author Legacy - AP
Conga Grid - NA
Conga Grid - EU
Conga Orchestrate - NA
Conga Orchestrate - EU
Incident Timeline
Monitoring
Salesforce is currently experiencing a service disruption affecting a subset of Salesforce instances. As a result, a subset of our customers whose environments depend on the impacted Salesforce instances may experience intermittent login issues or difficulty accessing the application.
Customers associated with unaffected Salesforce instances are not expected to be impacted by this incident.
This issue is external to our platform and is being managed by Salesforce. Our team is monitoring the situation and assessing any impact to our services.
For the latest updates, please refer to the Salesforce Trust Status page, https://status.salesforce.com/incidents/20004433
We will provide additional updates if there is any material impact to our services.
Customers associated with unaffected Salesforce instances are not expected to be impacted by this incident.
This issue is external to our platform and is being managed by Salesforce. Our team is monitoring the situation and assessing any impact to our services.
For the latest updates, please refer to the Salesforce Trust Status page, https://status.salesforce.com/incidents/20004433
We will provide additional updates if there is any material impact to our services.
Sep 16, 2026 at 11:08 AM UTC
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