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Conga Outage History

Daily provider-status observations and published incident history for Conga.

Operational

Conga is operational. Verified . Official provider source.

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87.7% of 65 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

November 2026
Issue Impacting Conga Platform Login When Using OTP Based Conga IDP Authentication
minor Observed active window 25h 56m

View incident details and source

Started:

Login & Authentication - NA Login & Authentication - EU Login & Authentication - AP Azure Cloud Platform
investigating
The issue is ongoing, and we continue to monitor it closely. We will provide further updates as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
The issue is ongoing, and we continue to monitor it closely. We will provide further updates as more information becomes available.
investigating
The issue is ongoing, and we continue to monitor it closely. We will provide further updates as more information becomes available.
investigating
The issue is ongoing, and we continue to monitor it closely. We will provide further updates as more information becomes available.
investigating
The issue is ongoing, and we continue to monitor it closely. We will provide further updates as more information becomes available.
investigating
We are currently investigating an issue affecting login to the Conga Platform for users authenticating through the Conga IDP method. Users may not receive the required one-time passcode (OTP), preventing them from completing the login process. Other authentication methods are not impacted and continue to function as expected. Our team is actively working to identify and resolve the issue. We will provide updates as more information becomes available.
October 2026
Investigating Issue Impacting Conga Platform Authentication
major Observed active window 7h 52m

View incident details and source

Started:

Login & Authentication - NA Login & Authentication - EU Login & Authentication - AP Login & Authentication - FR Azure Cloud Platform
investigating
We're continuing to monitor the upstream service impact from Microsoft. They have not provided an ETA, but continue to work towards a resolution.
identified
We're continuing to monitor the upstream service impact from Microsoft. They've identified the root cause and continue to evaluate recovery options.
identified
We've identified the root cause of the issue impacting Conga login to be an upstream degredation from Microsoft Entra email delivery. Our engineering teams are actively monitoring the service health from Microsoft. Customers may continue to experience inability to use Conga login as a method to access platform features.
investigating
We are currently investigating reports of login failures affecting Conga Platform Login within the EU region. Customers may experience inability to access Platform products and features using Conga login. We will provide further updates as they are available.
Investigating Issue Impacting Conga Platform products
major Observed active window 66h 27m

View incident details and source

Started:

CPQ Catalog Service - EU Conga CLM - EU CPQ Config Service - EU CPQ Pricing Service - EU CPQ Administration Service - EU X-Author for Contracts - EU CPQ Assets Service - EU Merge Service - EU CPQ Renewals Service - EU Discovery AI - EU CPQ Quote Service - EU CPQ Order Service - EU
monitoring
A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Services should now be accessible and functioning normally. Thank you for patience.
identified
We are continuing to work on a fix for this issue.
identified
The identified fix is currently being implemented, and we are seeing progress towards stabilising the affected services. Some customers may continue to experience intermittent errors or degraded performance while remediation is ongoing. Thank you for your continued patience.
identified
We've identified the root cause of the issue impacting Conga Platform products. Our teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience intermittent errors/slow performance while the fix is being deployed. Thank you for your patience.
investigating
Our team continues to investigate the issue and is working on a resolution as a priority. We will provide further updates as more information becomes available. Thank you for your patience.
investigating
We are currently investigating reports of Degraded Performance affecting Conga Platform products within the EU region. Customers may experience intermittent errors/slow performance while accessing Conga Platform products. We will provide further updates as they are available.
Investigating Issue Impacting Composer Reports and Collaborate Generation
minor Observed active window 4h 57m

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Started:

Conga Composer - NA Conga Collaborate - NA
monitoring
Conga Composer and Collaborate services are currently operational and stable. We continue to closely monitor Collaborate and are working to address an isolated condition that may impact service stability.
identified
We've identified the root cause of the issue impacting both Collaborate and Composer. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience intermittent errors or slow performance while the fix is being deployed.
investigating
We are currently investigating reports of errors during report generation affecting Composer and Collaborate within the NA region. Customers may experience issues when generating a report. We will provide further updates as they are available.
investigating
We are currently investigating reports of errors during report generation affecting Composer within the NA region. Customers may experience issues when generating a report. We will provide further updates as they are available.
Issue Identified with Conga Composer - Fix Implementation Underway
minor Observed active window 1h 21m

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Started:

Conga Composer - NA
identified
Our monitoring is showing some performance improvements as we continue to deploy a fix. Customers may continue to experience intermittent errors or slow performance for document merges during this time.
identified
We've identified an issue impacting Conga Composer. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience intermittent errors or slow performance for merges while the fix is being deployed.
Investigating Issue Impacting Conga Platform - EU region
major Observed active window 4h 57m

View incident details and source

Started:

Conga Composer - EU CPQ Catalog Service - EU Conga CLM - EU Login & Authentication - EU CPQ Config Service - EU CPQ Pricing Service - EU Conga Batch - EU CPQ Administration Service - EU X-Author for Contracts - EU Conga Trigger - EU CPQ Assets Service - EU Merge Service - EU CPQ Renewals Service - EU Discovery AI - EU Composer API - EU CPQ Quote Service - EU CPQ Order Service - EU Conga Sign - EU High Volume Merge - EU
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Users should see performance returning to normal.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating reports login issues affecting Conga Platform within the EU region. Customers may experience login errors while accessing the conga platform application. We will provide further updates as they are available.
Conga Composer | Action Required: Connected App Configuration
major Observed active window 193h 13m

View incident details and source

Started:

Conga Composer - NA Conga Composer - EU Conga Composer - AP
monitoring
<p>With recent Composer releases, some organizations may be using a different <strong>Connected App</strong> than before. We recommend verifying which Connected App Composer is currently configured to use and confirming that its settings are correct.</p> <p><strong>Required action:</strong> A Salesforce System Administrator must complete the following steps.</p> <p><strong>Step 1: Identify the Connected App Composer is using</strong><br> 1. Log in to Salesforce as a System Admin.<br> 2. Navigate to <strong>Salesforce Setup</strong>.<br> 3. In the Quick Find box, search <strong>Custom Metadata Types</strong>.<br> 4. Search for <strong>Conga Composer</strong>, click <strong>Composer Setting</strong>, and then click <strong>Manage Composer Setting</strong>.<br> 5. Click <strong>Settings</strong>, and then open the <strong>Connected App Setting</strong>. For example, this may say <em>NA Production</em>.<br> 6. Take note of the Connected App Name (for example, <em>Composer NA for Salesforce</em>).</p> <p><strong>Step 2: Verify the Connected App settings</strong><br> 1. In the Quick Find box, search <strong>Manage Connected Apps</strong>.<br> 2. Click <strong>Composer NA for Salesforce</strong>.<br> 3. Ensure <strong>Permitted Users</strong> is set to <strong>Admin approved users are pre-authorized</strong>.<br> 4. Ensure <strong>IP Relaxation</strong> is set to <strong>Relax IP Restrictions</strong>.<br> 5. In the <strong>Profiles</strong> section, add all Profiles that use Composer.<br> 6. Click <strong>Save</strong>.</p> <p><strong>Step 3: Refresh the Salesforce Refresh Token</strong><br> If you have not already done so, refresh the Salesforce Refresh Token from <strong>Conga Composer Setup</strong>. Even if Composer currently displays "Valid Token," refreshing the token has resolved this issue in several recent cases.</p> <p>These steps have successfully resolved the error for other customers experiencing similar behavior. For additional reference, please review our <a href="https://community.conga.com/composer-how-to-13/connected-app-name-changes-after-composer-8-298-update-9506?tid=9506&fid=13">Community article</a>.</p> <p>If the issue persists after completing these steps, please reply with the results and we can look into it further.</p>
September 2026
Investigating Issue Impacting Sign Professional
minor Observed active window 1h 41m

View incident details and source

Started:

Conga Sign Professional - NA
identified
We've identified the root cause. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience slow performance while a fix is being deployed.
investigating
We are currently investigating reports of degraded performance affecting Sign Professional within the NA region. Customers may experience intermittent errors or slow performance. We will provide further updates as they are available.
Investigating Issue Impacting Conga Platform - EU region
minor Observed active window 6h 40m

View incident details and source

Started:

Conga Composer - EU CPQ Catalog Service - EU Conga CLM - EU Login & Authentication - EU CPQ Config Service - EU Conga CLM for Salesforce - EU CPQ Pricing Service - EU Conga Batch - EU CPQ Administration Service - EU X-Author for Contracts - EU Conga Trigger - EU CPQ Assets Service - EU Merge Service - EU CPQ Renewals Service - EU Discovery AI - EU Composer API - EU CPQ Quote Service - EU CPQ Order Service - EU Conga Sign - EU High Volume Merge - EU
monitoring
A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Conga platform should now be accessible and functioning normally.
investigating
We are currently investigating reports of Degraded Performance affecting Conga Platform within the EU region. Customers may experience intermittent errors while accessing the conga platform application and its features. We will provide further updates as they are available.
Informational Notice – Salesforce Service Disruption
minor Observed active window 25h 36m

View incident details and source

Started:

Conga Composer - NA Conga Composer - EU Conga Composer - AP CPQ Catalog Service - NA CPQ Catalog Service - EU CPQ Catalog Service - AP Conga CLM - NA Conga CLM - EU Conga CLM - AP Conga Contracts - NA Login & Authentication - NA Conga Contracts - EU Conga Contracts - AP Login & Authentication - EU Login & Authentication - APAC (AP) Conga Composer - FR CPQ Catalog Service - FR Conga CLM - FR Login & Authentication - FR CPQ Config Service - NA CPQ Config Service - EU CPQ Config Service - AP Conga CLM for Salesforce - NA Conga CLM for Salesforce - EU Conga CLM for Salesforce - AP Conga Contract Intelligence - NA Conga Contract Intelligence - EU Conga Contract Intelligence - AP Conga Batch - AP Conga Batch - FR CPQ Config Service - FR Conga CLM for Salesforce - FR Conga Sign Professional - NA Conga Sign Professional - EU CPQ Pricing Service - NA CPQ Pricing Service - EU CPQ Pricing Service - AP Conga Contracts for Salesforce - NA Conga Contracts for Salesforce - EU Conga Contracts for Salesforce - AP Conga Sign Professional - AP Conga Trigger - AP Conga Trigger - FR CPQ Pricing Service - FR Conga Contracts for Salesforce - FR Conga Batch - NA Conga Batch - EU CPQ Administration Service - NA CPQ Administration Service - EU CPQ Administration Service - AP Conga Contracts Legacy - NA X-Author for Contracts - EU X-Author for Contracts - AP Conga Collaborate - AP Conga Collaborate - FR CPQ Administration Service - FR X-Author for Contracts - FR Merge Service Legacy - NA Merge Service Legacy - EU Merge Service Legacy - AP Conga Trigger - NA Conga Trigger - EU CPQ Assets Service - NA CPQ Assets Service - EU CPQ Assets Service - AP Merge Service - NA Merge Service - EU Merge Service - AP Online Contract Collaboration - NA Online Contract Collaboration - EU Online Contract Collaboration - AP Composer API - AP Composer API - FR CPQ Assets Service - FR Merge Service - FR Conga Collaborate - NA Conga Collaborate - EU CPQ Renewals Service - NA CPQ Renewals Service - EU CPQ Quote Service - AP X-Author for Contracts - NA Discovery AI - EU Discovery AI - AP Smart Search (CLM) - NA Smart Search (CLM) - EU Smart Search (CLM) - AP Conga Sign - AP Conga Sign - FR CPQ Quote Service - FR Discovery AI - FR Composer API - NA Composer API - EU CPQ Quote Service - NA Turbo Search Service - NA CPQ Quote Service - EU CPQ Order Service - AP Discovery AI - NA Turbo Search Service - EU Turbo Search Service - AP High Volume Merge - AP High Volume Merge - FR CPQ Order Service - FR Conga CLM for Salesforce Smart Search - EU Conga CLM for Salesforce Smart Search - AP Conga CLM for Salesforce Smart Search - FR CPQ Order Service - NA Turbo Pricing Service - NA CPQ Order Service - EU Turbo Pricing Service - EU Turbo Pricing Service - AP Conga Sign - NA Conga Sign - EU Conga CLM for Salesforce Smart Search - NA Conga Grid - AP Turbo Config Service - NA Turbo Config Service - EU Turbo Config Service - AP High Volume Merge - NA High Volume Merge - EU Conga Orchestrate - AP X-Author Legacy - NA X-Author Legacy - EU X-Author Legacy - AP Conga Grid - NA Conga Grid - EU Conga Orchestrate - NA Conga Orchestrate - EU
monitoring
Salesforce is currently experiencing a service disruption affecting a subset of Salesforce instances. As a result, a subset of our customers whose environments depend on the impacted Salesforce instances may experience intermittent login issues or difficulty accessing the application. Customers associated with unaffected Salesforce instances are not expected to be impacted by this incident. This issue is external to our platform and is being managed by Salesforce. Our team is monitoring the situation and assessing any impact to our services. For the latest updates, please refer to the Salesforce Trust Status page, https://status.salesforce.com/incidents/20004433 We will provide additional updates if there is any material impact to our services.

Legacy Incident Archive

18 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
Investigating Issue Impacting Login on Platform NA region
critical Source not attested
Last archived state: resolved
View archived record details
Conga Composer - NA CPQ Catalog Service - NA Conga CLM - NA Login & Authentication - NA CPQ Config Service - NA Conga CLM for Salesforce - NA CPQ Pricing Service - NA Conga Contracts for Salesforce - NA Conga Batch - NA CPQ Administration Service - NA Conga Contracts Legacy - NA Conga Trigger - NA CPQ Assets Service - NA Merge Service - NA Conga Collaborate - NA CPQ Renewals Service - NA X-Author for Contracts - NA Composer API - NA CPQ Quote Service - NA Discovery AI - NA CPQ Order Service - NA Conga Sign - NA Conga CLM for Salesforce Smart Search - NA High Volume Merge - NA Conga Grid - NA Conga Orchestrate - NA
identified
Platform Login issue has been identified and fixed and this is causing our products to checks to start to pass. Changing to Partial outage while it catches up processing of jobs. We will provide further updates as they are available.
investigating
We are currently investigating issues with failure affecting Platform Login, Composer, CPQ, CLM, XAuthor within the NA Region Customers may experience a failed authentication or access to products and services. Composer Batch and Trigger are not impacted do moved them to operational. We will provide further updates as they are available.
investigating
We are currently investigating issues with failure affecting Platform Login, Composer, CPQ, CLM, XAuthor within the NA Region Customers may experience a failed login. We will provide further updates as they are available.
investigating
We are currently investigating issues with failure affecting Platform Login, Composer, XAuthor within the NA Region Customers may experience a failed login. We will provide further updates as they are available.
Investigating Issue Impacting email functionality on Conga Platform
major Source not attested
Last archived state: resolved
View archived record details
Conga Composer - NA Conga Composer - EU Conga Composer - AP CPQ Catalog Service - NA CPQ Catalog Service - EU CPQ Catalog Service - AP Conga CLM - NA Conga CLM - EU Conga CLM - AP Login & Authentication - NA Login & Authentication - EU Login & Authentication - APAC (AP) CPQ Catalog Service - FR Conga CLM - FR Login & Authentication - FR CPQ Config Service - NA CPQ Config Service - EU CPQ Config Service - AP Conga CLM for Salesforce - NA Conga CLM for Salesforce - EU Conga CLM for Salesforce - AP Conga Batch - AP CPQ Config Service - FR Conga CLM for Salesforce - FR CPQ Pricing Service - NA CPQ Pricing Service - EU CPQ Pricing Service - AP Conga Trigger - AP CPQ Pricing Service - FR Conga Batch - NA Conga Batch - EU CPQ Administration Service - NA CPQ Administration Service - EU CPQ Administration Service - AP Conga Collaborate - AP CPQ Administration Service - FR Conga Trigger - NA Conga Trigger - EU CPQ Assets Service - NA CPQ Assets Service - EU CPQ Assets Service - AP Composer API - AP CPQ Assets Service - FR Conga Collaborate - NA Conga Collaborate - EU CPQ Renewals Service - NA CPQ Renewals Service - EU CPQ Quote Service - AP Discovery AI - EU Discovery AI - AP Conga Sign - AP CPQ Quote Service - FR Composer API - NA Composer API - EU CPQ Quote Service - NA CPQ Quote Service - EU CPQ Order Service - AP High Volume Merge - AP CPQ Order Service - FR CPQ Order Service - NA CPQ Order Service - EU Conga Sign - NA Conga Sign - EU Conga Grid - AP High Volume Merge - NA High Volume Merge - EU Conga Orchestrate - AP Conga Grid - NA Conga Grid - EU Conga Orchestrate - NA Conga Orchestrate - EU
monitoring
A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Email functionality on Conga Platform should now be accessible and functioning normally.
investigating
We are currently investigating reports of Investigating Issue Impacting email functionality on Conga Platform. Customers may experience intermittent errors involving email functionalities. We will provide further updates as they are available.
July 2026
Investigating Issue Impacting Conga Contracts
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We continue to monitor system performance and stability and are seeing continued improvement. Some customers may still experience intermittent issues, and our engineering teams remain actively engaged in monitoring the environment and addressing any remaining impacts. We will continue to provide updates as more information becomes available.
monitoring
A fix has been implemented, and our systems continue to recover. We are seeing overall improvements in performance and stability, and services should be accessible and functioning normally for most customers. While the situation has improved, some customers may still experience intermittent issues. Our teams are continuing to closely monitor system performance and stability and are actively working to address any remaining impacts. This remains our team's top priority, and we will continue ...
monitoring
A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Services should now be accessible and functioning normally.
identified
Our teams are making steady progress in addressing the resource constraints and improving overall performance. We continue to closely monitor the environment while the remaining improvements are being worked through. We will share further updates as the work continues.
identified
Our teams continue to actively work on addressing the identified resource constraints and implementing improvements to enhance performance and stability. The environment remains under close monitoring while these efforts are ongoing. This remains a top priority, and we will provide further updates as progress is made.
identified
We have identified resource constraints that are contributing to the performance issues. To address these findings, we are implementing additional improvements as part of an upcoming release. Our teams remain actively engaged in monitoring the environment and working to improve performance and stability. This remains our team's top priority, and we will continue to provide updates as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating reports of degraded performance affecting Conga Contracts within the NA region. Customers may experience intermittent errors and slow performance. We will provide further updates as they are available.
Partial Service Degradation - Conga Platform
minor Source not attested
Last archived state: resolved
View archived record details
identified
We continue to monitor an ongoing Azure service incident affecting the West US region. The impact remains limited to customers using Conga IDP as their authentication method. Other supported login methods continue to operate normally. Microsoft has identified the likely cause of the Azure service disruption and is actively deploying mitigation actions. We are closely monitoring recovery alongside Azure and will continue to provide updates as service restoration progresses. Microsoft Azure ...
investigating
We are currently investigating an issue affecting authentication for customers using Conga IDP as their login method. At this time, the impact is limited to Conga IDP authentication. Other supported authentication methods remain operational. Our engineering teams are actively monitoring an ongoing Azure service issue in the West US region that may be contributing to this behavior and are working to minimize customer impact. We will continue to provide updates as more information becomes av...
Conga Contracts – North America Performance Degradation
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating ongoing performance degradation impacting Conga Contracts in the North America (NA) region. Our Engineering team is actively working to identify the root cause and implement mitigations to restore normal service levels as quickly as possible. During this time, customers may experience slower-than-normal response times and intermittent delays when using Conga Contracts. We will continue to provide updates as more information becomes available. For real-time up...
Investigating Issue Impacting Conga Contracts
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Services should now be accessible and functioning normally.
identified
Our engineering teams are actively investigating the underlying cause of this issue and are working to implement a resolution as quickly as possible. While this work is underway, some customers may continue to experience intermittent errors or periods of degraded performance. We will continue to provide updates as more information becomes available.
identified
We've identified the root cause and our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience intermittent errors and degraded performance while a fix is being deployed.
investigating
We continue to investigate the service impact affecting the Conga Contracts in the NA region. Customers may continue to experience intermittent errors. We will provide the next update as soon as more information becomes available.
investigating
We are currently investigating reports of service impact affecting Conga Contracts within the NA region. Customers may experience intermittent errors when attempting to login. We will provide further updates as they are available.
Investigating Issue Impacting Turbo Product
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Users should see performance returning to normal.
investigating
We are currently investigating an issue Turbo Production tenants in EU region. Customers may experience intermittent service disruptions and degraded application performance. We will provide further updates as they become available.
Investigating Issue Impacting Conga Contracts
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Services should now be accessible and functioning normally.
investigating
We are currently investigating reports of service impact affecting Conga Contracts within the NA region. Customers may experience intermittent errors when attempting to login. We will provide further updates as they are available.
Investigating Issue Impacting Conga Contracts
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Services should now be accessible and functioning normally.
investigating
We are currently investigating reports of service impact affecting Conga Contracts within the NA region. Customers may experience intermittent errors when attempting to login. We will provide further updates as they are available.
June 2026
Conga Composer | Action Required: Field Data Source Parameter Impacted
Source not attested
Last archived state: resolved
View archived record details
monitoring
<p>Following the <strong>Composer Conga Platform 202606.1.0</strong> release, solutions leveraging the <a href="https://documentation.conga.com/en/composer-for-salesforce/current/composer-for-administrators/conga-composer-parameter-guide/fielddatasource">Field Data Source</a> parameter are failing to merge intermittently. <strong>If encountered, customers leveraging the <a href="https://documentation.conga.com/en/composer-for-salesforce/current/composer-for-administrators/conga-composer-param...
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