Current answer
Conga experienced a major incident: Investigating Issue Impacting Conga Platform products. ServiceAlert observed recovery on Oct 29, 2026.
Looking for an update now? Check the current status, or follow Conga for future changes.
Incident Lifecycle
Affected Components
CPQ Catalog Service - EU
Conga CLM - EU
CPQ Config Service - EU
CPQ Pricing Service - EU
CPQ Administration Service - EU
X-Author for Contracts - EU
CPQ Assets Service - EU
Merge Service - EU
CPQ Renewals Service - EU
Discovery AI - EU
CPQ Quote Service - EU
CPQ Order Service - EU
Incident Timeline
Monitoring
A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved.
Services should now be accessible and functioning normally.
Thank you for patience.
Services should now be accessible and functioning normally.
Thank you for patience.
Oct 26, 2026 at 1:01 PM UTC
Identified
We are continuing to work on a fix for this issue.
Oct 26, 2026 at 11:20 AM UTC
Identified
The identified fix is currently being implemented, and we are seeing progress towards stabilising the affected services.
Some customers may continue to experience intermittent errors or degraded performance while remediation is ongoing.
Thank you for your continued patience.
Some customers may continue to experience intermittent errors or degraded performance while remediation is ongoing.
Thank you for your continued patience.
Oct 26, 2026 at 11:19 AM UTC
Identified
We've identified the root cause of the issue impacting Conga Platform products.
Our teams are actively working on implementing a solution to resolve the issue.
Customers may continue to experience intermittent errors/slow performance while the fix is being deployed.
Thank you for your patience.
Our teams are actively working on implementing a solution to resolve the issue.
Customers may continue to experience intermittent errors/slow performance while the fix is being deployed.
Thank you for your patience.
Oct 26, 2026 at 9:05 AM UTC
Investigating
Our team continues to investigate the issue and is working on a resolution as a priority. We will provide further updates as more information becomes available. Thank you for your patience.
Oct 26, 2026 at 7:55 AM UTC
Investigating
We are currently investigating reports of Degraded Performance affecting Conga Platform products within the EU region.
Customers may experience intermittent errors/slow performance while accessing Conga Platform products.
We will provide further updates as they are available.
Customers may experience intermittent errors/slow performance while accessing Conga Platform products.
We will provide further updates as they are available.
Oct 26, 2026 at 6:02 AM UTC
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