Update: Conversations and emails that could not be processed this afternoon are still being reprocessed. As the fix takes effect, queued messages will be released, so you may still see delays.
monitoring
We are continuing to monitor for any further issues.
monitoring
An issue which caused processing delays on incoming conversations and emails has been identified and a fix has been applied.
Processing is currently recovering.
Our engineers are monitoring the results.
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We’re currently experiencing degraded performance in Email Campaigns. Some users may be unable to open or duplicate campaigns, and campaign statistics and templates may fail to load or show error messages. Our team is actively investigating the issue.
Delays in Addressbook syncs between CDP and Addressbook
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing delays in the synchronization of addressbook data between CDP and Addressbook. As a result, changes made in one system may take longer than usual to appear in the other. Our team is looking into the cause and we will share an update as soon as we know more.
Dutch operator Vodafone is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Operator Service Interruption - Netherlands - Vodafone - 20404
Dutch operator Vodafone is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
In Person Payments Gateway - External Processor (CCV)
We are investigating an issue with Mastercard transactions on CCV. Some Mastercard payments may be declined or fail to complete. The cause is an issuer issue on the CCV and Mastercard side. The CM.com platform is not affected.
Legacy Incident Archive
70 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
High Speed iDeal Gateway - certificate issues
minorSource not attested
Last archived state: resolved
View archived record details
GatewayHigh Speed iDeal Gateway
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue where some customers may receive errors about an invalid TLS certificate.
Operator Service Interruption: T-Mobile Germany (26201)
minorSource not attested
Last archived state: resolved
View archived record details
Mobile network operators: Germany
investigating
We are currently investigating this issue.
MSC - Agent Inbox - Possible issue with attaching PDF files
minorSource not attested
Last archived state: resolved
View archived record details
Agent Inbox
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue where some users are unable to attach/upload PDF files to conversations in the Agent Inbox for our Mobile Service Cloud product.
Operator Service Interruption: Japan
minorSource not attested
Last archived state: resolved
View archived record details
Mobile network operators: Japan
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware this issue has returned. We are coordinating with our partners to resolve this as quickly as possible.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue affecting service for several mobile operators in Japan. We will provide updates as more information becomes available.
Seated Ticketing - Service Interruption
criticalSource not attested
Last archived state: resolved
View archived record details
Seated Ticketing
investigating
Seated Ticketing is currently experiencing a service interruption.
Our engineers are looking into this with the highest priority.
Mastercard issues on In person payments
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified outside of our platform as Mastercard is experiencing issues, Visa transactions are not affected.
Service Interruption - Seated Ticketing
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating a service interruption affecting Seated Ticketing.
Operator Service Interruption - DE - Telekom / T-Mobile
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
DE - Telekom / T-Mobile is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.
July 2026
Agent Inbox - Delay in processing tasks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and tasks are currently being processed without delays.
We continue to monitor the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue causing delay in processing tasks for the Agent Inbox
Service Update: Delayed Payout of Visa Transactions
minorSource not attested
Last archived state: resolved
View archived record details
identified
Over the past weekend, Visa reported an incident affecting one of their services, which has caused a delay in the payout of Visa transactions processed during this period.
Current status: We expect to process the affected Visa payouts with a one-day delay, starting Tuesday.
We are in continuous contact with Visa to have this incident resolved as quickly as possible, and will update this page as soon as new information becomes available.
We apologize for any inconvenience this may cause.
