Current answer
CM.com experienced a minor incident: Delays in Addressbook syncs between CDP and Addressbook. ServiceAlert observed recovery on Oct 14, 2026.
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Incident Lifecycle
Affected Components
Customer Data Platform
Address Book
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 14, 2026 at 8:04 AM UTC
Investigating
We are currently experiencing delays in the synchronization of addressbook data between CDP and Addressbook. As a result, changes made in one system may take longer than usual to appear in the other. Our team is looking into the cause and we will share an update as soon as we know more.
Oct 14, 2026 at 5:59 AM UTC
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