FR - Bouygues Telecom - 20820 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Operator Service Interruption - FR - Bouygues Telecom - 20820
French Operator Bouygues Telecom (20820) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Message Insights + Transactions API - Interruption
The BE operator Orange has restored connectivity on the network. Queued traffic is processing.
investigating
The operator is currently still working on a solution. We did not receive an ETA on when the problems are expected to be resolved. We will keep providing updates as more information is shared.
investigating
BE - Orange - 20610 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. Traffic is currently being queued on our end and will be processed once the issue has been resolved.
Agent Inbox issue with logging in/loading conversations
A fix has been implemented and we are monitoring the results.
identified
We are aware of an issue affecting wallboards in Mobile Service Cloud. Productivity wallboards may appear empty or not display up-to-date data. Instant and Native Voice wallboards are not affected. Our engineering team has identified a likely cause related to a recent release and is working on a fix.
A fix has been implemented and we are monitoring the results.
identified
A fix has been implemented by Intersolve and are monitoring the results.
investigating
Customers might experience trouble scanning or selling the Museumkaart, Vriendenloterij and potentially others.
This issue is caused 3th party vendor. Intersolve. More information via: https://www.status.intersolve.com/
GB - O2 - 23410 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Operator Service Interruption - [France] - [Orange] - [20801]
[France] - [Orange] - [20801] is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Legacy Incident Archive
70 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
High Speed iDeal Gateway - certificate issues
minorSource not attested
Last archived state: resolved
View archived record details
GatewayHigh Speed iDeal Gateway
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue where some customers may receive errors about an invalid TLS certificate.
Operator Service Interruption: T-Mobile Germany (26201)
minorSource not attested
Last archived state: resolved
View archived record details
Mobile network operators: Germany
investigating
We are currently investigating this issue.
MSC - Agent Inbox - Possible issue with attaching PDF files
minorSource not attested
Last archived state: resolved
View archived record details
Agent Inbox
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue where some users are unable to attach/upload PDF files to conversations in the Agent Inbox for our Mobile Service Cloud product.
Operator Service Interruption: Japan
minorSource not attested
Last archived state: resolved
View archived record details
Mobile network operators: Japan
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware this issue has returned. We are coordinating with our partners to resolve this as quickly as possible.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue affecting service for several mobile operators in Japan. We will provide updates as more information becomes available.
Seated Ticketing - Service Interruption
criticalSource not attested
Last archived state: resolved
View archived record details
Seated Ticketing
investigating
Seated Ticketing is currently experiencing a service interruption.
Our engineers are looking into this with the highest priority.
Mastercard issues on In person payments
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified outside of our platform as Mastercard is experiencing issues, Visa transactions are not affected.
Service Interruption - Seated Ticketing
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating a service interruption affecting Seated Ticketing.
Operator Service Interruption - DE - Telekom / T-Mobile
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
DE - Telekom / T-Mobile is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.
July 2026
Agent Inbox - Delay in processing tasks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and tasks are currently being processed without delays.
We continue to monitor the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue causing delay in processing tasks for the Agent Inbox
Service Update: Delayed Payout of Visa Transactions
minorSource not attested
Last archived state: resolved
View archived record details
identified
Over the past weekend, Visa reported an incident affecting one of their services, which has caused a delay in the payout of Visa transactions processed during this period.
Current status: We expect to process the affected Visa payouts with a one-day delay, starting Tuesday.
We are in continuous contact with Visa to have this incident resolved as quickly as possible, and will update this page as soon as new information becomes available.
We apologize for any inconvenience this may cause.
