CM.com Outage History
Uptime record, past incidents, and downtime history for CM.com.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 69.2% | 13 | 4 |
| April 2026 | 53.3% | 30 | 14 |
| March 2026 | 0% | 4 | 4 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 47 Days)
Mar 28
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
Native Voice - degraded performance
Started: May 7, 12:09 PM
monitoring
In and outbound calling is working, our team continues to investigate this issue further.
May 7, 12:26 PM
investigating
Native Voice calls get disconnected when they are transferred to Agent Inbox. Both in and outbound calls are impacted.
Our product team is currently investigating this issue.
May 7, 12:18 PM
investigating
We are currently investigating this issue.
May 7, 12:09 PM
HALO - tool call failures
Started: May 7, 8:50 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 7, 9:20 AM
identified
We've received and validated reports for HALO of tool call failures when Agentic Steps are used. We've identified the cause and are working to resolve this.
May 7, 9:05 AM
identified
We've received and validated reports for HALO of tool call failures when LLM interactions or Agentic Steps are used. We've identified the cause and are working to resolve this.
May 7, 8:50 AM
investigating
We've received and validated reports for HALO of tool call failures when LLM interactions or Agentic Steps are used. We've identified the cause and are working to resolve this.
May 7, 8:50 AM
In Person Payments - Gateway is experiencing unexpected issues.
Started: May 5, 9:40 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 5, 10:42 PM
investigating
We are currently investigating an issue affecting the IPP Payments gateway that arose during scheduled maintenance. Updates to follow.
May 5, 9:40 PM
Scripted Chatbot degraded performance
Started: May 5, 7:31 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 5, 8:38 AM
identified
The issue has been identified and a fix is being implemented.
May 5, 7:31 AM
April 2026
Operator Service Interruption - BE - Orange Belgium - 20610
Started: Apr 28, 8:39 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 28, 1:00 PM
investigating
BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT SMS traffic. The operator is investigating the issue.
Apr 28, 8:39 AM
Pay - Unable to process transactions through Omnipay
Started: Apr 24, 11:28 AM
investigating
We are continuing to investigate this issue.
Apr 24, 11:53 AM
investigating
We are continuing to investigate this issue.
Apr 24, 11:44 AM
investigating
We are currently unable to process Omnipay transactions due to issues with our connection to Omnipay.
Apr 24, 11:28 AM
Agent Inbox: slow responses
Started: Apr 22, 7:46 AM
monitoring
We've found the issue that was blocking the processing of tasks and we are processing normally again for new traffic. This was also attributable to the failed release. Now that we've tackled the root cause, we're scaling out our infra to expedite the speed with which we can catch up on backlogged tasks.
Apr 22, 11:47 AM
identified
We identified a release that contained an index update which inadvertently failed mid process causing database hick-ups.
This issue has been resolved, the performance (speed/loading of conversations) of the app is back to normal.
Our engineers are still working on restoring normal queue processing.
In/Outgoing traffic may still be delayed.
Apr 22, 9:47 AM
investigating
We are continuing to investigate this issue.
Apr 22, 8:54 AM
investigating
We have noticed issues regarding slow loading/not loading of the Agent Inbox. We are currently investigating this issue.
Apr 22, 7:46 AM
Failed transactions on payment terminals.
Started: Apr 20, 1:48 PM
investigating
We are currently investigating this issue.
Apr 20, 1:48 PM
Texter - Unavailable test nodes
Started: Apr 20, 1:33 AM
monitoring
We are continuing to monitor for any further issues.
Apr 20, 9:23 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 20, 9:22 AM
investigating
We are currently investigating an issue affecting texter. Test nodes are not available for testing.
Apr 20, 1:33 AM
Email gateway API experiencing delivery issues
Started: Apr 18, 7:28 PM
investigating
We are currently investigating this issue.
Apr 18, 7:28 PM
Seated Ticketing - Database outage
Started: Apr 17, 2:23 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 17, 2:30 PM
investigating
We are currently working to resolve a database outage on our ticketing platform. Due to this issue it is no longer possible to purchase Seated Tickets or to access any of the dashboards.
Scanning tickets should still work.
Apr 17, 2:23 PM
Service Interruption Texter
Started: Apr 17, 2:21 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 17, 8:42 AM
identified
The issue has been identified and our engineers are working on a fix.
Apr 17, 7:53 AM
investigating
We are currently experiencing a service interruption with Texter.
Our engineers are looking into this.
Apr 17, 2:21 AM
CM Payments - PSP - Service Interruption
Started: Apr 15, 10:56 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 15, 11:31 PM
investigating
We are currently investigating an issue affecting PSP services.
Apr 15, 10:56 PM
Operator Service Interruption - BE - Base Belgium - 20620 and BE - Telenet Belgium 20605
Started: Apr 15, 9:27 AM
investigating
Operators BE - Base Belgium - 20620 and BE - Telenet Belgium 20605 have started rejecting most messages with url in the message body.
We are checking with them in order to see this resolved.
Apr 15, 9:27 AM
Agent Inbox - Delay in handovers and processing of tasks
Started: Apr 13, 12:31 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 13, 1:46 PM
investigating
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
Apr 13, 12:31 PM
Mobile Service Cloud - Service Interruption
Started: Apr 11, 8:40 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 11, 9:07 AM
investigating
We are investigating delayed handovers and processing of tasks within the Mobile Service Cloud
Apr 11, 8:40 AM
Scripted Chatbot scripts are experiencing issues
Started: Apr 9, 7:52 AM
monitoring
We are continuing to monitor for any further issues.
Apr 9, 8:57 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 9, 8:56 AM
investigating
We are currently investigating this issue.
Apr 9, 7:52 AM
Email gateway API experiencing delivery issues
Started: Apr 9, 6:25 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 9, 7:47 AM
investigating
We are currently investigating this issue.
Apr 9, 6:25 AM
Operator Service Interruption - BE - Orange Belgium - 20610
Started: Apr 7, 2:09 PM
investigating
BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Apr 7, 2:09 PM
Delivery delays towards FR - Orange (20801)
Started: Apr 2, 10:43 AM
investigating
We are currently investigating SMS delivery delays towards the operator FR - Orange (20801).
Apr 2, 10:43 AM
MSC - Mobile Service Cloud - Service Interruption
Started: Apr 1, 8:02 AM
investigating
We've received reports of customers not having audio for calls, or one-way audio, as a result of faulty firewall configuration. As a quick fix, for those affected, you can whitelist the below:
85.119.48.0/21
31.169.56.0/21
188.94.184.0/22
UDP port range 10.000 - 60.000
At a later point, our support team will advise further on how to set up your firewall for WebRTC (used Native Voice in Service Cloud, Teams, Slack) to still function properly, irrespective of IP changes
Apr 1, 8:02 AM