BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.
A fix has been implemented, and the service is up again. We will intensify monitoring for the next 20 minutes and resolve the incident with an RCA afterwards.
investigating
We are investigating connection issues between our voice services and HALO, resulting in a service disruption for our Voice Agents. Next update in 20 minutes, or as events warrant.
We are still observing a queue towards certain email providers. Until the queue is processed delays are possible.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting the delivery of login and verification emails for the CM Platform. As a result, some users may be unable to receive the necessary emails to complete the login process.
Legacy Incident Archive
70 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
High Speed iDeal Gateway - certificate issues
minorSource not attested
Last archived state: resolved
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GatewayHigh Speed iDeal Gateway
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue where some customers may receive errors about an invalid TLS certificate.
Operator Service Interruption: T-Mobile Germany (26201)
minorSource not attested
Last archived state: resolved
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Mobile network operators: Germany
investigating
We are currently investigating this issue.
MSC - Agent Inbox - Possible issue with attaching PDF files
minorSource not attested
Last archived state: resolved
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Agent Inbox
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue where some users are unable to attach/upload PDF files to conversations in the Agent Inbox for our Mobile Service Cloud product.
Operator Service Interruption: Japan
minorSource not attested
Last archived state: resolved
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Mobile network operators: Japan
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware this issue has returned. We are coordinating with our partners to resolve this as quickly as possible.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue affecting service for several mobile operators in Japan. We will provide updates as more information becomes available.
Seated Ticketing - Service Interruption
criticalSource not attested
Last archived state: resolved
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Seated Ticketing
investigating
Seated Ticketing is currently experiencing a service interruption.
Our engineers are looking into this with the highest priority.
Mastercard issues on In person payments
majorSource not attested
Last archived state: resolved
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identified
The issue has been identified outside of our platform as Mastercard is experiencing issues, Visa transactions are not affected.
Service Interruption - Seated Ticketing
majorSource not attested
Last archived state: resolved
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monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating a service interruption affecting Seated Ticketing.
Operator Service Interruption - DE - Telekom / T-Mobile
minorSource not attested
Last archived state: resolved
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monitoring
A fix has been implemented and we are monitoring the results.
investigating
DE - Telekom / T-Mobile is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.
July 2026
Agent Inbox - Delay in processing tasks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and tasks are currently being processed without delays.
We continue to monitor the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue causing delay in processing tasks for the Agent Inbox
Service Update: Delayed Payout of Visa Transactions
minorSource not attested
Last archived state: resolved
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identified
Over the past weekend, Visa reported an incident affecting one of their services, which has caused a delay in the payout of Visa transactions processed during this period.
Current status: We expect to process the affected Visa payouts with a one-day delay, starting Tuesday.
We are in continuous contact with Visa to have this incident resolved as quickly as possible, and will update this page as soon as new information becomes available.
We apologize for any inconvenience this may cause.
