CM.com Outage History
Uptime record, past incidents, and downtime history for CM.com.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| June 2026 | 51.9% | 27 | 13 |
| May 2026 | 58.1% | 31 | 13 |
| April 2026 | 53.3% | 30 | 14 |
| March 2026 | 0% | 3 | 3 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Mar 29
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
June 2026
Degraded performance Voice APIs and downstream services
Started: Jun 27, 9:49 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 27, 11:18 AM
investigating
Our Voice and Network Engineers are continuing to investigate this issue.
Jun 27, 10:26 AM
investigating
We have confirmed reports of issues with our Voice APIs, apps and downstream services: Service Cloud Native Voice and HALO Voice (upon transfers to human agents)
Engineers are investigating the issue. We will provide updates in 30 minutes or as events warrant.
Jun 27, 9:49 AM
Planned Maintenance BE - Base - 20620 and BE - Telenet - 20605
Started: Jun 24, 10:53 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 25, 3:42 AM
investigating
The Belgium operator Base and Telenet has scheduled a planned maintenance on their SMSC on 25 June between 00:00 – 09:00 AM (UTC+2).
All MT/MO traffic will be queued on our platform and will be processed when the maintenance has been finished.
Jun 24, 10:53 PM
NXTGN Ticketing - Degraded Performance
Started: Jun 24, 4:47 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 24, 4:48 PM
investigating
We are currently investigating an issue concerning NXTGN Ticketing
Jun 24, 4:47 PM
Online portal - Delayed OTP emails
Started: Jun 23, 4:40 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 23, 5:07 PM
investigating
We are currently investigating an incident concerning the delayed delivery of OTP emails for logging in into the online portal.
Jun 23, 4:40 PM
Email Campaigns — Triggers and direct mail sent via API Delayed
Started: Jun 18, 1:50 PM
identified
We are currently experiencing delays in triggers and direct mail send via API. These delays are the result of queueing that happened due to an incident earlier today (https://status.cm.com/incidents/scwkch28t8jy). We expect these delays to be resolved within an hour.
We apologize for the inconvenience.
Jun 18, 1:50 PM
Bot Router - Conversations triggered repeatedly
Started: Jun 18, 4:57 AM
monitoring
An issue with WhatsApp yesterday resulted in large volumes of bulk retries which may have lead to the following behaviours in the hours that followed:
Downstream delays in the conversational router, bots and service cloud.
Duplicate messages sent / received
Re-opening of conversations in service cloud that seemed done and where archived
This has gradually decreased and continues to die down towards zero.
We'll monitor for another hour before we close this incident report.
Jun 18, 7:55 AM
investigating
We are currently investigating an issue where conversations are triggered multiple times where this should be only one time.
Jun 18, 4:57 AM
Status Reports Service Interruption
Started: Jun 17, 11:28 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 17, 12:17 PM
investigating
We are experiencing a service interruption which affects Status Reports.
Our engineers are looking into this.
Jun 17, 11:28 AM
Degraded performance - Transactions API
Started: Jun 17, 9:34 AM
monitoring
We are continuing to monitor for any further issues.
Jun 17, 9:59 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 17, 9:55 AM
investigating
We are continuing to investigate this issue.
Jun 17, 9:41 AM
investigating
Our Transactions API is experiencing degraded performance.
Our engineers are looking into this.
Jun 17, 9:34 AM
Degraded performance Agent Inbox - Message processing delayed
Started: Jun 15, 12:56 PM
monitoring
All delayed task have now been processed. We will continue to monitor to make sure no new issues arise.
Jun 15, 3:28 PM
identified
Processing of new in and outgoing traffic is resumed successfully.
We are still processing delayed tasks at the moment.
Jun 15, 2:27 PM
investigating
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
All in and outgoing traffic is delayed. Our product team is continuing to investigate this issue.
Jun 15, 1:41 PM
investigating
We are continuing to investigate this issue.
Jun 15, 1:05 PM
investigating
We are currently investigating this issue.
Jun 15, 12:56 PM
WhatsApp Business is currently experiencing an outage
Started: Jun 12, 2:06 PM
monitoring
Update 18:40 CEST – WhatsApp Business Messaging service is currently restored. We are continuing to monitor the situation.
Jun 12, 4:44 PM
investigating
Update 16:30 CEST - Meta has acknowledged the issue on their WhatsApp Business Platform. We will continue to monitor the situation and update this page once resolved.
Jun 12, 2:39 PM
investigating
We are continuing to investigate this issue.
Jun 12, 2:06 PM
investigating
Since 15:30 CEST, we are experiencing issues affecting WhatsApp Business.
We are monitoring the situation closely and will provide updates as more information becomes available. We apologize for any inconvenience.
Jun 12, 2:06 PM
Operator Processing Delay - Belgium - Mobistar / Orange
Started: Jun 12, 9:13 AM
identified
We are currently experiencing processing delays to BE - Mobistar / Orange affecting MT traffic. We are working on resolving the incident.
Jun 12, 9:13 AM
Operator Service Interuption - ODIDO NL (20416)
Started: Jun 9, 6:03 AM
monitoring
We are continuing to monitor for any further issues.
Jun 9, 6:22 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 9, 6:22 AM
identified
The issue has been identified and a fix is being implemented.
Jun 9, 6:10 AM
investigating
We are currently investigating this issue.
Jun 9, 6:03 AM
Degraded performance - Message processing degraded
Started: Jun 8, 3:03 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 8, 3:22 PM
investigating
Message processing performance is currently degraded. High-priority traffic is not affected. We are currently investigating the issue.
Jun 8, 3:03 PM
HALO - degraded performance
Started: Jun 8, 10:05 AM
investigating
We are currently investigating degraded performance affecting HALO.
Response times have increased significantly, resulting in reduced service availability.
Our team is actively investigating the root cause. Further updates will follow.
Jun 8, 10:05 AM
Delayed logging of 'regular' non-priority traffic.
Started: Jun 4, 3:04 PM
investigating
We are currently investigating delays concerning the logging of 'regular' non-priority traffic. Traffic delivery itself is not affected. Only logging and the return of delivery receipts.
Jun 4, 3:04 PM
CM Platform - Login Email Delivery Issues.
Started: Jun 1, 9:56 AM
investigating
We are continuing to investigate this issue.
Jun 1, 9:59 AM
investigating
We are currently experiencing an issue affecting email delivery in the Email Campaigns application. Some emails are being delayed or failing to send. This issue was introduced by a maintenance release last week Thursday. We have identified the cause and are actively working on a fix. We apologize for the inconvenience.
Jun 1, 9:56 AM
May 2026
Email Campaign - Email Delivery Issue
Started: May 31, 9:28 AM
investigating
We are experiencing an issue in the Email Campaigns application that is causing email messages to not be sent.
May 31, 9:28 AM
HALO - degraded performance
Started: May 29, 3:05 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 29, 5:42 PM
investigating
We are continuing to investigate this issue.
May 29, 3:48 PM
investigating
We are currently investigating degraded performance affecting HALO.
Response times have increased significantly, resulting in reduced service availability.
Our team is actively investigating the root cause. Further updates will follow.
May 29, 3:05 PM
HALO - degraded performance
Started: May 29, 12:01 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 29, 12:29 PM
investigating
We are currently investigating degraded performance affecting HALO.
Since approximately 11:30, response times have increased significantly, resulting in reduced service availability.
Our team is actively investigating the root cause. Further updates will follow.
May 29, 12:01 PM
Outage - CM.com Platform not fully accessible
Started: May 28, 9:41 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 28, 10:29 AM
identified
The issue has been identified and a fix is being implemented.
May 28, 10:02 AM
investigating
We are continuing to investigate this issue.
May 28, 9:48 AM
investigating
We are continuing to investigate this issue.
May 28, 9:47 AM
investigating
We are continuing to investigate this issue.
May 28, 9:45 AM
investigating
We are currently investigating this issue.
May 28, 9:41 AM
Agent Inbox delay in processing tasks
Started: May 21, 12:15 PM
monitoring
Traffic is processed normally. All previously delayed tasks have been processed.
May 21, 1:42 PM
investigating
New traffic is processed as normal again. However, we are still processing older tasks. These will be received with a delay.
May 21, 1:05 PM
investigating
Agent Inbox - Delay in handover and processing of tasks
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
May 21, 12:15 PM
Operator Service Interruption - FR - Orange France - 20801
Started: May 20, 12:28 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 20, 1:10 AM
identified
French operator Orange France (20801) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
May 20, 12:28 AM
IPP Gateway - intermittent transaction issues
Started: May 18, 8:25 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 18, 2:24 PM
investigating
We are investigating intermittent transaction issues affecting a small number of merchant transactions. Our team is actively working on it.
May 18, 8:25 AM
IPP Gateway - intermittent transaction issues
Started: May 17, 10:39 AM
investigating
We are investigating intermittent transaction issues affecting a small number of merchant transactions. Our team is actively working on it.
May 17, 10:39 AM
Native Voice - degraded performance
Started: May 7, 12:09 PM
monitoring
In and outbound calling is working, our team continues to investigate this issue further.
May 7, 12:26 PM
investigating
Native Voice calls get disconnected when they are transferred to Agent Inbox. Both in and outbound calls are impacted.
Our product team is currently investigating this issue.
May 7, 12:18 PM
investigating
We are currently investigating this issue.
May 7, 12:09 PM
HALO - tool call failures
Started: May 7, 8:50 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 7, 9:20 AM
identified
We've received and validated reports for HALO of tool call failures when Agentic Steps are used. We've identified the cause and are working to resolve this.
May 7, 9:05 AM
identified
We've received and validated reports for HALO of tool call failures when LLM interactions or Agentic Steps are used. We've identified the cause and are working to resolve this.
May 7, 8:50 AM
investigating
We've received and validated reports for HALO of tool call failures when LLM interactions or Agentic Steps are used. We've identified the cause and are working to resolve this.
May 7, 8:50 AM
In Person Payments - Gateway is experiencing unexpected issues.
Started: May 5, 9:40 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 5, 10:42 PM
investigating
We are currently investigating an issue affecting the IPP Payments gateway that arose during scheduled maintenance. Updates to follow.
May 5, 9:40 PM
Scripted Chatbot degraded performance
Started: May 5, 7:31 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 5, 8:38 AM
identified
The issue has been identified and a fix is being implemented.
May 5, 7:31 AM
April 2026
Operator Service Interruption - BE - Orange Belgium - 20610
Started: Apr 28, 8:39 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 28, 1:00 PM
investigating
BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT SMS traffic. The operator is investigating the issue.
Apr 28, 8:39 AM
Pay - Unable to process transactions through Omnipay
Started: Apr 24, 11:28 AM
investigating
We are continuing to investigate this issue.
Apr 24, 11:53 AM
investigating
We are continuing to investigate this issue.
Apr 24, 11:44 AM
investigating
We are currently unable to process Omnipay transactions due to issues with our connection to Omnipay.
Apr 24, 11:28 AM
Agent Inbox: slow responses
Started: Apr 22, 7:46 AM
monitoring
We've found the issue that was blocking the processing of tasks and we are processing normally again for new traffic. This was also attributable to the failed release. Now that we've tackled the root cause, we're scaling out our infra to expedite the speed with which we can catch up on backlogged tasks.
Apr 22, 11:47 AM
identified
We identified a release that contained an index update which inadvertently failed mid process causing database hick-ups.
This issue has been resolved, the performance (speed/loading of conversations) of the app is back to normal.
Our engineers are still working on restoring normal queue processing.
In/Outgoing traffic may still be delayed.
Apr 22, 9:47 AM
investigating
We are continuing to investigate this issue.
Apr 22, 8:54 AM
investigating
We have noticed issues regarding slow loading/not loading of the Agent Inbox. We are currently investigating this issue.
Apr 22, 7:46 AM
Failed transactions on payment terminals.
Started: Apr 20, 1:48 PM
investigating
We are currently investigating this issue.
Apr 20, 1:48 PM
Texter - Unavailable test nodes
Started: Apr 20, 1:33 AM
monitoring
We are continuing to monitor for any further issues.
Apr 20, 9:23 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 20, 9:22 AM
investigating
We are currently investigating an issue affecting texter. Test nodes are not available for testing.
Apr 20, 1:33 AM
Email gateway API experiencing delivery issues
Started: Apr 18, 7:28 PM
investigating
We are currently investigating this issue.
Apr 18, 7:28 PM
Seated Ticketing - Database outage
Started: Apr 17, 2:23 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 17, 2:30 PM
investigating
We are currently working to resolve a database outage on our ticketing platform. Due to this issue it is no longer possible to purchase Seated Tickets or to access any of the dashboards.
Scanning tickets should still work.
Apr 17, 2:23 PM
Service Interruption Texter
Started: Apr 17, 2:21 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 17, 8:42 AM
identified
The issue has been identified and our engineers are working on a fix.
Apr 17, 7:53 AM
investigating
We are currently experiencing a service interruption with Texter.
Our engineers are looking into this.
Apr 17, 2:21 AM
CM Payments - PSP - Service Interruption
Started: Apr 15, 10:56 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 15, 11:31 PM
investigating
We are currently investigating an issue affecting PSP services.
Apr 15, 10:56 PM
Operator Service Interruption - BE - Base Belgium - 20620 and BE - Telenet Belgium 20605
Started: Apr 15, 9:27 AM
investigating
Operators BE - Base Belgium - 20620 and BE - Telenet Belgium 20605 have started rejecting most messages with url in the message body.
We are checking with them in order to see this resolved.
Apr 15, 9:27 AM
Agent Inbox - Delay in handovers and processing of tasks
Started: Apr 13, 12:31 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 13, 1:46 PM
investigating
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
Apr 13, 12:31 PM
Mobile Service Cloud - Service Interruption
Started: Apr 11, 8:40 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 11, 9:07 AM
investigating
We are investigating delayed handovers and processing of tasks within the Mobile Service Cloud
Apr 11, 8:40 AM
Scripted Chatbot scripts are experiencing issues
Started: Apr 9, 7:52 AM
monitoring
We are continuing to monitor for any further issues.
Apr 9, 8:57 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 9, 8:56 AM
investigating
We are currently investigating this issue.
Apr 9, 7:52 AM
Email gateway API experiencing delivery issues
Started: Apr 9, 6:25 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 9, 7:47 AM
investigating
We are currently investigating this issue.
Apr 9, 6:25 AM
Operator Service Interruption - BE - Orange Belgium - 20610
Started: Apr 7, 2:09 PM
investigating
BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Apr 7, 2:09 PM
Delivery delays towards FR - Orange (20801)
Started: Apr 2, 10:43 AM
investigating
We are currently investigating SMS delivery delays towards the operator FR - Orange (20801).
Apr 2, 10:43 AM
MSC - Mobile Service Cloud - Service Interruption
Started: Apr 1, 8:02 AM
investigating
We've received reports of customers not having audio for calls, or one-way audio, as a result of faulty firewall configuration. As a quick fix, for those affected, you can whitelist the below:
85.119.48.0/21
31.169.56.0/21
188.94.184.0/22
UDP port range 10.000 - 60.000
At a later point, our support team will advise further on how to set up your firewall for WebRTC (used Native Voice in Service Cloud, Teams, Slack) to still function properly, irrespective of IP changes
Apr 1, 8:02 AM