Users are experiencing random 401 errors on authentication. We are working to resolve this issue.
Refreshing the page (multiple times) can temporarily resolve the issue.
Email Campaigns - Increased soft bounces to Microsoft and iCloud recipients
We are investigating an issue where part of the email campaign traffic to Microsoft-hosted mailboxes (Outlook, Hotmail, Live, Microsoft 365) and iCloud mailboxes is being rejected, resulting in an increased number of bounces. Delivery to other email providers is not affected.
Mobile network operators: NetherlandsSMS - Regular
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Netherlands - Vodafone - 20404 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Operator Service Interruption -Belgium- Orange - 20610
Belgium operator Orange is experiencing an issue on their platform which affects part of MT/MO SMS traffic and Status Reports. Delays may occur. The operator is investigating the issue.
Customer Data Platform - Workflows cannot be opened
Electronic Cash RegisterGlobal Ticket / Ticketing Museum & Parks
monitoring
Fix found, monitoring the situation
investigating
We are continuing to investigate this issue.
investigating
Degraded performance Museums&Parks
Product teams are investigating
Legacy Incident Archive
70 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
High Speed iDeal Gateway - certificate issues
minorSource not attested
Last archived state: resolved
View archived record details
GatewayHigh Speed iDeal Gateway
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue where some customers may receive errors about an invalid TLS certificate.
Operator Service Interruption: T-Mobile Germany (26201)
minorSource not attested
Last archived state: resolved
View archived record details
Mobile network operators: Germany
investigating
We are currently investigating this issue.
MSC - Agent Inbox - Possible issue with attaching PDF files
minorSource not attested
Last archived state: resolved
View archived record details
Agent Inbox
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue where some users are unable to attach/upload PDF files to conversations in the Agent Inbox for our Mobile Service Cloud product.
Operator Service Interruption: Japan
minorSource not attested
Last archived state: resolved
View archived record details
Mobile network operators: Japan
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware this issue has returned. We are coordinating with our partners to resolve this as quickly as possible.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue affecting service for several mobile operators in Japan. We will provide updates as more information becomes available.
Seated Ticketing - Service Interruption
criticalSource not attested
Last archived state: resolved
View archived record details
Seated Ticketing
investigating
Seated Ticketing is currently experiencing a service interruption.
Our engineers are looking into this with the highest priority.
Mastercard issues on In person payments
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified outside of our platform as Mastercard is experiencing issues, Visa transactions are not affected.
Service Interruption - Seated Ticketing
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating a service interruption affecting Seated Ticketing.
Operator Service Interruption - DE - Telekom / T-Mobile
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
DE - Telekom / T-Mobile is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.
July 2026
Agent Inbox - Delay in processing tasks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and tasks are currently being processed without delays.
We continue to monitor the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue causing delay in processing tasks for the Agent Inbox
Service Update: Delayed Payout of Visa Transactions
minorSource not attested
Last archived state: resolved
View archived record details
identified
Over the past weekend, Visa reported an incident affecting one of their services, which has caused a delay in the payout of Visa transactions processed during this period.
Current status: We expect to process the affected Visa payouts with a one-day delay, starting Tuesday.
We are in continuous contact with Visa to have this incident resolved as quickly as possible, and will update this page as soon as new information becomes available.
We apologize for any inconvenience this may cause.
