Current answer
CM.com experienced a minor incident: Mobile Service Cloud - Degraded performance. ServiceAlert observed recovery on Oct 16, 2026.
Looking for an update now? Check the current status, or follow CM.com for future changes.
Incident Lifecycle
Affected Components
Agent Inbox
E-Mail
Scripted Chatbot
Incident Timeline
Monitoring
Update: Conversations and emails that could not be processed this afternoon are still being reprocessed. As the fix takes effect, queued messages will be released, so you may still see delays.
Oct 16, 2026 at 3:24 PM UTC
Monitoring
We are continuing to monitor for any further issues.
Oct 16, 2026 at 2:46 PM UTC
Monitoring
An issue which caused processing delays on incoming conversations and emails has been identified and a fix has been applied.
Processing is currently recovering.
Our engineers are monitoring the results.
Processing is currently recovering.
Our engineers are monitoring the results.
Oct 16, 2026 at 2:45 PM UTC
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