Current answer
CM.com experienced a minor incident: In Person Payments Gateway - External Processor (CCV). ServiceAlert observed recovery on Oct 5, 2026.
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Incident Lifecycle
Affected Components
Payments Processor connections: CCV
Incident Timeline
Investigating
We are investigating an issue with Mastercard transactions on CCV. Some Mastercard payments may be declined or fail to complete. The cause is an issuer issue on the CCV and Mastercard side. The CM.com platform is not affected.
Oct 5, 2026 at 8:03 AM UTC
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