Mobile Service Cloud: Agent Inbox not loading for some users
View the provider incident record →Current answer
CM.com experienced a minor incident: Mobile Service Cloud: Agent Inbox not loading for some users. ServiceAlert observed recovery on Oct 20, 2026.
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Incident Lifecycle
Affected Components
Agent Inbox
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 20, 2026 at 10:58 AM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 20, 2026 at 10:56 AM UTC
Investigating
Our engineering team is investigating the cause.
Oct 20, 2026 at 10:56 AM UTC
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