A fix has been implemented, and the service is up again. We will intensify monitoring for the next 20 minutes and resolve the incident with an RCA afterwards.
investigating
We are investigating connection issues between our voice services and HALO, resulting in a service disruption for our Voice Agents. Next update in 20 minutes, or as events warrant.
We are still observing a queue towards certain email providers. Until the queue is processed delays are possible.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting the delivery of login and verification emails for the CM Platform. As a result, some users may be unable to receive the necessary emails to complete the login process.
Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively monitoring. We will retry sending all emails.
Legacy Incident Archive
70 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Service Interruption Texter
criticalSource not attested
Last archived state: resolved
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monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and our engineers are working on a fix.
investigating
We are currently experiencing a service interruption with Texter.
Our engineers are looking into this.
CM Payments - PSP - Service Interruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting PSP services.
Operator Service Interruption - BE - Base Belgium - 20620 and BE - Telenet Belgium 20605
minorSource not attested
Last archived state: resolved
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investigating
Operators BE - Base Belgium - 20620 and BE - Telenet Belgium 20605 have started rejecting most messages with url in the message body.
We are checking with them in order to see this resolved.
Agent Inbox - Delay in handovers and processing of tasks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
Mobile Service Cloud - Service Interruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating delayed handovers and processing of tasks within the Mobile Service Cloud
Scripted Chatbot scripts are experiencing issues
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Email gateway API experiencing delivery issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Operator Service Interruption - BE - Orange Belgium - 20610
majorSource not attested
Last archived state: resolved
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investigating
BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Delivery delays towards FR - Orange (20801)
minorSource not attested
Last archived state: resolved
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investigating
We are currently investigating SMS delivery delays towards the operator FR - Orange (20801).
MSC - Mobile Service Cloud - Service Interruption
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We've received reports of customers not having audio for calls, or one-way audio, as a result of faulty firewall configuration. As a quick fix, for those affected, you can whitelist the below:
85.119.48.0/21
31.169.56.0/21
188.94.184.0/22
UDP port range 10.000 - 60.000
At a later point, our support team will advise further on how to set up your firewall for WebRTC (used Native Voice in Service Cloud, Teams, Slack) to still function properly, irrespective of IP changes
