Update: Conversations and emails that could not be processed this afternoon are still being reprocessed. As the fix takes effect, queued messages will be released, so you may still see delays.
monitoring
We are continuing to monitor for any further issues.
monitoring
An issue which caused processing delays on incoming conversations and emails has been identified and a fix has been applied.
Processing is currently recovering.
Our engineers are monitoring the results.
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We’re currently experiencing degraded performance in Email Campaigns. Some users may be unable to open or duplicate campaigns, and campaign statistics and templates may fail to load or show error messages. Our team is actively investigating the issue.
Delays in Addressbook syncs between CDP and Addressbook
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing delays in the synchronization of addressbook data between CDP and Addressbook. As a result, changes made in one system may take longer than usual to appear in the other. Our team is looking into the cause and we will share an update as soon as we know more.
Dutch operator Vodafone is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Operator Service Interruption - Netherlands - Vodafone - 20404
Dutch operator Vodafone is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
In Person Payments Gateway - External Processor (CCV)
We are investigating an issue with Mastercard transactions on CCV. Some Mastercard payments may be declined or fail to complete. The cause is an issuer issue on the CCV and Mastercard side. The CM.com platform is not affected.
Legacy Incident Archive
70 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Service Interruption Texter
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and our engineers are working on a fix.
investigating
We are currently experiencing a service interruption with Texter.
Our engineers are looking into this.
CM Payments - PSP - Service Interruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting PSP services.
Operator Service Interruption - BE - Base Belgium - 20620 and BE - Telenet Belgium 20605
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Operators BE - Base Belgium - 20620 and BE - Telenet Belgium 20605 have started rejecting most messages with url in the message body.
We are checking with them in order to see this resolved.
Agent Inbox - Delay in handovers and processing of tasks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
Mobile Service Cloud - Service Interruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating delayed handovers and processing of tasks within the Mobile Service Cloud
Scripted Chatbot scripts are experiencing issues
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Email gateway API experiencing delivery issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Operator Service Interruption - BE - Orange Belgium - 20610
majorSource not attested
Last archived state: resolved
View archived record details
investigating
BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Delivery delays towards FR - Orange (20801)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating SMS delivery delays towards the operator FR - Orange (20801).
MSC - Mobile Service Cloud - Service Interruption
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We've received reports of customers not having audio for calls, or one-way audio, as a result of faulty firewall configuration. As a quick fix, for those affected, you can whitelist the below:
85.119.48.0/21
31.169.56.0/21
188.94.184.0/22
UDP port range 10.000 - 60.000
At a later point, our support team will advise further on how to set up your firewall for WebRTC (used Native Voice in Service Cloud, Teams, Slack) to still function properly, irrespective of IP changes
