FR - Bouygues Telecom - 20820 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Operator Service Interruption - FR - Bouygues Telecom - 20820
French Operator Bouygues Telecom (20820) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Message Insights + Transactions API - Interruption
The BE operator Orange has restored connectivity on the network. Queued traffic is processing.
investigating
The operator is currently still working on a solution. We did not receive an ETA on when the problems are expected to be resolved. We will keep providing updates as more information is shared.
investigating
BE - Orange - 20610 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. Traffic is currently being queued on our end and will be processed once the issue has been resolved.
Agent Inbox issue with logging in/loading conversations
A fix has been implemented and we are monitoring the results.
identified
We are aware of an issue affecting wallboards in Mobile Service Cloud. Productivity wallboards may appear empty or not display up-to-date data. Instant and Native Voice wallboards are not affected. Our engineering team has identified a likely cause related to a recent release and is working on a fix.
A fix has been implemented and we are monitoring the results.
identified
A fix has been implemented by Intersolve and are monitoring the results.
investigating
Customers might experience trouble scanning or selling the Museumkaart, Vriendenloterij and potentially others.
This issue is caused 3th party vendor. Intersolve. More information via: https://www.status.intersolve.com/
GB - O2 - 23410 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Operator Service Interruption - [France] - [Orange] - [20801]
[France] - [Orange] - [20801] is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Legacy Incident Archive
70 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Service Interruption Texter
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and our engineers are working on a fix.
investigating
We are currently experiencing a service interruption with Texter.
Our engineers are looking into this.
CM Payments - PSP - Service Interruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting PSP services.
Operator Service Interruption - BE - Base Belgium - 20620 and BE - Telenet Belgium 20605
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Operators BE - Base Belgium - 20620 and BE - Telenet Belgium 20605 have started rejecting most messages with url in the message body.
We are checking with them in order to see this resolved.
Agent Inbox - Delay in handovers and processing of tasks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
Mobile Service Cloud - Service Interruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating delayed handovers and processing of tasks within the Mobile Service Cloud
Scripted Chatbot scripts are experiencing issues
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Email gateway API experiencing delivery issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Operator Service Interruption - BE - Orange Belgium - 20610
majorSource not attested
Last archived state: resolved
View archived record details
investigating
BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Delivery delays towards FR - Orange (20801)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating SMS delivery delays towards the operator FR - Orange (20801).
MSC - Mobile Service Cloud - Service Interruption
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We've received reports of customers not having audio for calls, or one-way audio, as a result of faulty firewall configuration. As a quick fix, for those affected, you can whitelist the below:
85.119.48.0/21
31.169.56.0/21
188.94.184.0/22
UDP port range 10.000 - 60.000
At a later point, our support team will advise further on how to set up your firewall for WebRTC (used Native Voice in Service Cloud, Teams, Slack) to still function properly, irrespective of IP changes
