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CM.com Outage History

Daily provider-status observations and published incident history for CM.com.

Component incident

CM.com has an active component incident; no global outage is indicated. Verified . Official provider source.

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Building verified history 10 of 24 verified daily observations collected. A percentage will appear after the minimum coverage threshold is met.

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Operator Service Interruption -Belgium- Orange - 20610
major

View incident details and source

Started:

Mobile network operators: Belgium
investigating
Belgium operator Orange is experiencing an issue on their platform which affects part of MT/MO SMS traffic and Status Reports. Delays may occur. The operator is investigating the issue.
Customer Data Platform - Workflows cannot be opened
minor Observed active window 2h 19m

View incident details and source

Started:

Customer Data Platform
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating an issue where workflows cannot be opened in the Customer Data Platform.
Degraded Performance Museum & Parks
minor Observed active window 1h 19m

View incident details and source

Started:

Global Ticket / Ticketing Museum & Parks
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are experiencing degraded performance for Ticketing: Museums & Parks and are investigating this case.
CM.com platform apps menu unavailable
major Observed active window 1h 4m

View incident details and source

Started:

Platform Apps
monitoring
A fix has been implemented and we are monitoring the results.
investigating
CM.com platform apps menu is currently unavailable. Our engineers are looking into this.
Mobile Service Cloud - Native Voice: Unable to create inbound or outbound calls.
minor Observed active window 5h 42m

View incident details and source

Started:

Native Voice
monitoring
A fix has been implemented and we are monitoring the results.
identified
The cause of the issue has been identified; we are currently taking measures to resolve this incident.
investigating
We are currently investigating an issue with MSC - Native voice affecting the functionality of the agent inbox to start calls or to receive them.
Museums&Parks degraded performance
minor Observed active window 1h 42m

View incident details and source

Started:

Electronic Cash Register Global Ticket / Ticketing Museum & Parks
monitoring
Fix found, monitoring the situation
investigating
We are continuing to investigate this issue.
investigating
Degraded performance Museums&Parks Product teams are investigating
IPP Service Interruption
major Observed active window 1h 25m

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Started:

Gateway Merchant Portal Processor Connections
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing an IPP service interruption which is being investigated by our Engineers.
Operator Service Interruption - BE - Orange Belgium - 20610
minor Observed active window 2h 23m

View incident details and source

Started:

Mobile network operators: Belgium
investigating
BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.
In Person Payments - CCV connection issues
major Observed active window 22m

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Started:

Gateway Payments Processor connections: CCV
investigating
We are currently investigating an issue with In person payments relating to the CCV processors connection
HALO Voice - Service Disruption
major Observed active window 27m

View incident details and source

Started:

HALO Voice
monitoring
A fix has been implemented, and the service is up again. We will intensify monitoring for the next 20 minutes and resolve the incident with an RCA afterwards.
investigating
We are investigating connection issues between our voice services and HALO, resulting in a service disruption for our Voice Agents. Next update in 20 minutes, or as events warrant.

Legacy Incident Archive

70 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
Service Interruption Texter
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and our engineers are working on a fix.
investigating
We are currently experiencing a service interruption with Texter. Our engineers are looking into this.
CM Payments - PSP - Service Interruption
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting PSP services.
Operator Service Interruption - BE - Base Belgium - 20620 and BE - Telenet Belgium 20605
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Operators BE - Base Belgium - 20620 and BE - Telenet Belgium 20605 have started rejecting most messages with url in the message body. We are checking with them in order to see this resolved.
Agent Inbox - Delay in handovers and processing of tasks
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
Mobile Service Cloud - Service Interruption
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating delayed handovers and processing of tasks within the Mobile Service Cloud
Scripted Chatbot scripts are experiencing issues
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Email gateway API experiencing delivery issues
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Operator Service Interruption - BE - Orange Belgium - 20610
major Source not attested
Last archived state: resolved
View archived record details
investigating
BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Delivery delays towards FR - Orange (20801)
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating SMS delivery delays towards the operator FR - Orange (20801).
MSC - Mobile Service Cloud - Service Interruption
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We've received reports of customers not having audio for calls, or one-way audio, as a result of faulty firewall configuration. As a quick fix, for those affected, you can whitelist the below: 85.119.48.0/21 31.169.56.0/21 188.94.184.0/22 UDP port range 10.000 - 60.000 At a later point, our support team will advise further on how to set up your firewall for WebRTC (used Native Voice in Service Cloud, Teams, Slack) to still function properly, irrespective of IP changes
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