Update: Conversations and emails that could not be processed this afternoon are still being reprocessed. As the fix takes effect, queued messages will be released, so you may still see delays.
monitoring
We are continuing to monitor for any further issues.
monitoring
An issue which caused processing delays on incoming conversations and emails has been identified and a fix has been applied.
Processing is currently recovering.
Our engineers are monitoring the results.
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We’re currently experiencing degraded performance in Email Campaigns. Some users may be unable to open or duplicate campaigns, and campaign statistics and templates may fail to load or show error messages. Our team is actively investigating the issue.
Delays in Addressbook syncs between CDP and Addressbook
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing delays in the synchronization of addressbook data between CDP and Addressbook. As a result, changes made in one system may take longer than usual to appear in the other. Our team is looking into the cause and we will share an update as soon as we know more.
Dutch operator Vodafone is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Operator Service Interruption - Netherlands - Vodafone - 20404
Dutch operator Vodafone is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
In Person Payments Gateway - External Processor (CCV)
We are investigating an issue with Mastercard transactions on CCV. Some Mastercard payments may be declined or fail to complete. The cause is an issuer issue on the CCV and Mastercard side. The CM.com platform is not affected.
Legacy Incident Archive
70 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
CM Platform - Login Email Delivery Issues.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing an issue affecting email delivery in the Email Campaigns application. Some emails are being delayed or failing to send. This issue was introduced by a maintenance release last week Thursday. We have identified the cause and are actively working on a fix. We apologize for the inconvenience.
May 2026
Email Campaign - Email Delivery Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing an issue in the Email Campaigns application that is causing email messages to not be sent.
HALO - degraded performance
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating degraded performance affecting HALO.
Response times have increased significantly, resulting in reduced service availability.
Our team is actively investigating the root cause. Further updates will follow.
HALO - degraded performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating degraded performance affecting HALO.
Since approximately 11:30, response times have increased significantly, resulting in reduced service availability.
Our team is actively investigating the root cause. Further updates will follow.
Outage - CM.com Platform not fully accessible
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Agent Inbox delay in processing tasks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Traffic is processed normally. All previously delayed tasks have been processed.
investigating
New traffic is processed as normal again. However, we are still processing older tasks. These will be received with a delay.
investigating
Agent Inbox - Delay in handover and processing of tasks
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
Operator Service Interruption - FR - Orange France - 20801
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
French operator Orange France (20801) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
IPP Gateway - intermittent transaction issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating intermittent transaction issues affecting a small number of merchant transactions. Our team is actively working on it.
IPP Gateway - intermittent transaction issues
Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating intermittent transaction issues affecting a small number of merchant transactions. Our team is actively working on it.
Native Voice - degraded performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
In and outbound calling is working, our team continues to investigate this issue further.
investigating
Native Voice calls get disconnected when they are transferred to Agent Inbox. Both in and outbound calls are impacted.
Our product team is currently investigating this issue.
