A fix has been implemented, and the service is up again. We will intensify monitoring for the next 20 minutes and resolve the incident with an RCA afterwards.
investigating
We are investigating connection issues between our voice services and HALO, resulting in a service disruption for our Voice Agents. Next update in 20 minutes, or as events warrant.
We are still observing a queue towards certain email providers. Until the queue is processed delays are possible.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting the delivery of login and verification emails for the CM Platform. As a result, some users may be unable to receive the necessary emails to complete the login process.
Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively monitoring. We will retry sending all emails.
Legacy Incident Archive
70 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
CM Platform - Login Email Delivery Issues.
minorSource not attested
Last archived state: resolved
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investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing an issue affecting email delivery in the Email Campaigns application. Some emails are being delayed or failing to send. This issue was introduced by a maintenance release last week Thursday. We have identified the cause and are actively working on a fix. We apologize for the inconvenience.
May 2026
Email Campaign - Email Delivery Issue
minorSource not attested
Last archived state: resolved
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investigating
We are experiencing an issue in the Email Campaigns application that is causing email messages to not be sent.
HALO - degraded performance
criticalSource not attested
Last archived state: resolved
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monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating degraded performance affecting HALO.
Response times have increased significantly, resulting in reduced service availability.
Our team is actively investigating the root cause. Further updates will follow.
HALO - degraded performance
minorSource not attested
Last archived state: resolved
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monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating degraded performance affecting HALO.
Since approximately 11:30, response times have increased significantly, resulting in reduced service availability.
Our team is actively investigating the root cause. Further updates will follow.
Outage - CM.com Platform not fully accessible
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Agent Inbox delay in processing tasks
minorSource not attested
Last archived state: resolved
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monitoring
Traffic is processed normally. All previously delayed tasks have been processed.
investigating
New traffic is processed as normal again. However, we are still processing older tasks. These will be received with a delay.
investigating
Agent Inbox - Delay in handover and processing of tasks
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
Operator Service Interruption - FR - Orange France - 20801
minorSource not attested
Last archived state: resolved
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monitoring
A fix has been implemented and we are monitoring the results.
identified
French operator Orange France (20801) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
IPP Gateway - intermittent transaction issues
minorSource not attested
Last archived state: resolved
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monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating intermittent transaction issues affecting a small number of merchant transactions. Our team is actively working on it.
IPP Gateway - intermittent transaction issues
Source not attested
Last archived state: resolved
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investigating
We are investigating intermittent transaction issues affecting a small number of merchant transactions. Our team is actively working on it.
Native Voice - degraded performance
minorSource not attested
Last archived state: resolved
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monitoring
In and outbound calling is working, our team continues to investigate this issue further.
investigating
Native Voice calls get disconnected when they are transferred to Agent Inbox. Both in and outbound calls are impacted.
Our product team is currently investigating this issue.
