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CM.com Outage History

Daily provider-status observations and published incident history for CM.com.

Degraded performance

CM.com is reporting degraded performance. Verified . Official provider source.

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Building verified history 10 of 24 verified daily observations collected. A percentage will appear after the minimum coverage threshold is met.

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Operator Service Interruption - Netherlands - Vodafone - 20404
major

View incident details and source

Started:

Mobile network operators: Netherlands SMS - Regular
investigating
Netherlands - Vodafone - 20404 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Operator Service Interruption -Belgium- Orange - 20610
major

View incident details and source

Started:

Mobile network operators: Belgium
investigating
Belgium operator Orange is experiencing an issue on their platform which affects part of MT/MO SMS traffic and Status Reports. Delays may occur. The operator is investigating the issue.
Customer Data Platform - Workflows cannot be opened
minor Observed active window 2h 19m

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Started:

Customer Data Platform
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating an issue where workflows cannot be opened in the Customer Data Platform.
Degraded Performance Museum & Parks
minor Observed active window 1h 19m

View incident details and source

Started:

Global Ticket / Ticketing Museum & Parks
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are experiencing degraded performance for Ticketing: Museums & Parks and are investigating this case.
CM.com platform apps menu unavailable
major Observed active window 1h 4m

View incident details and source

Started:

Platform Apps
monitoring
A fix has been implemented and we are monitoring the results.
investigating
CM.com platform apps menu is currently unavailable. Our engineers are looking into this.
Mobile Service Cloud - Native Voice: Unable to create inbound or outbound calls.
minor Observed active window 5h 42m

View incident details and source

Started:

Native Voice
monitoring
A fix has been implemented and we are monitoring the results.
identified
The cause of the issue has been identified; we are currently taking measures to resolve this incident.
investigating
We are currently investigating an issue with MSC - Native voice affecting the functionality of the agent inbox to start calls or to receive them.
Museums&Parks degraded performance
minor Observed active window 1h 42m

View incident details and source

Started:

Electronic Cash Register Global Ticket / Ticketing Museum & Parks
monitoring
Fix found, monitoring the situation
investigating
We are continuing to investigate this issue.
investigating
Degraded performance Museums&Parks Product teams are investigating
IPP Service Interruption
major Observed active window 1h 25m

View incident details and source

Started:

Gateway Merchant Portal Processor Connections
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing an IPP service interruption which is being investigated by our Engineers.
Operator Service Interruption - BE - Orange Belgium - 20610
minor Observed active window 2h 23m

View incident details and source

Started:

Mobile network operators: Belgium
investigating
BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.
In Person Payments - CCV connection issues
major Observed active window 22m

View incident details and source

Started:

Gateway Payments Processor connections: CCV
investigating
We are currently investigating an issue with In person payments relating to the CCV processors connection

Legacy Incident Archive

70 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

June 2026
CM Platform - Login Email Delivery Issues.
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing an issue affecting email delivery in the Email Campaigns application. Some emails are being delayed or failing to send. This issue was introduced by a maintenance release last week Thursday. We have identified the cause and are actively working on a fix. We apologize for the inconvenience.
May 2026
Email Campaign - Email Delivery Issue
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing an issue in the Email Campaigns application that is causing email messages to not be sent.
HALO - degraded performance
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating degraded performance affecting HALO. Response times have increased significantly, resulting in reduced service availability. Our team is actively investigating the root cause. Further updates will follow.
HALO - degraded performance
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating degraded performance affecting HALO. Since approximately 11:30, response times have increased significantly, resulting in reduced service availability.  Our team is actively investigating the root cause. Further updates will follow.
Outage - CM.com Platform not fully accessible
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Agent Inbox delay in processing tasks
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Traffic is processed normally. All previously delayed tasks have been processed.
investigating
New traffic is processed as normal again. However, we are still processing older tasks. These will be received with a delay.
investigating
Agent Inbox - Delay in handover and processing of tasks We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
Operator Service Interruption - FR - Orange France - 20801
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
French operator Orange France (20801) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
IPP Gateway - intermittent transaction issues
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating intermittent transaction issues affecting a small number of merchant transactions. Our team is actively working on it.
IPP Gateway - intermittent transaction issues
Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating intermittent transaction issues affecting a small number of merchant transactions. Our team is actively working on it.
Native Voice - degraded performance
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
In and outbound calling is working, our team continues to investigate this issue further.
investigating
Native Voice calls get disconnected when they are transferred to Agent Inbox. Both in and outbound calls are impacted. Our product team is currently investigating this issue.
investigating
We are currently investigating this issue.
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