A fix has been implemented, and the service is up again. We will intensify monitoring for the next 20 minutes and resolve the incident with an RCA afterwards.
investigating
We are investigating connection issues between our voice services and HALO, resulting in a service disruption for our Voice Agents. Next update in 20 minutes, or as events warrant.
We are still observing a queue towards certain email providers. Until the queue is processed delays are possible.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting the delivery of login and verification emails for the CM Platform. As a result, some users may be unable to receive the necessary emails to complete the login process.
Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively monitoring. We will retry sending all emails.
Legacy Incident Archive
70 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Message Insights - Service Interuption
Source not attested
Last archived state: resolved
View archived record details
investigating
Messaging Insights is currently experiencing a service interruption.
We are looking into this issue.
Operator Service Interruption - NL - Vodafone - 20404
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
Dutch operator Vodafone (20404) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Ticketing - Scanning incidents - Museum & Parks
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Customers might experience trouble scanning or selling the Museumkaart, Rotterdampas, VIP kaart, e.o. This issue is caused 3th party verdor Intersolve. More information via: https://www.status.intersolve.com/
June 2026
Operator Service Interruption - France - SFR France - 20810
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
France - SFR France - 20810 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Agent Inbox - Delay in incoming/outgoing traffic
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
All in and outgoing traffic is delayed. Our product team is continuing to investigate this issue.
Degraded performance Voice APIs and downstream services
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our Voice and Network Engineers are continuing to investigate this issue.
investigating
We have confirmed reports of issues with our Voice APIs, apps and downstream services: Service Cloud Native Voice and HALO Voice (upon transfers to human agents)
Engineers are investigating the issue. We will provide updates in 30 minutes or as events warrant.
Planned Maintenance BE - Base - 20620 and BE - Telenet - 20605
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Belgium operator Base and Telenet has scheduled a planned maintenance on their SMSC on 25 June between 00:00 – 09:00 AM (UTC+2).
All MT/MO traffic will be queued on our platform and will be processed when the maintenance has been finished.
NXTGN Ticketing - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue concerning NXTGN Ticketing
Online portal - Delayed OTP emails
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an incident concerning the delayed delivery of OTP emails for logging in into the online portal.
Email Campaigns — Triggers and direct mail sent via API Delayed
Source not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing delays in triggers and direct mail send via API. These delays are the result of queueing that happened due to an incident earlier today (https://status.cm.com/incidents/scwkch28t8jy). We expect these delays to be resolved within an hour.
We apologize for the inconvenience.
