Update: Conversations and emails that could not be processed this afternoon are still being reprocessed. As the fix takes effect, queued messages will be released, so you may still see delays.
monitoring
We are continuing to monitor for any further issues.
monitoring
An issue which caused processing delays on incoming conversations and emails has been identified and a fix has been applied.
Processing is currently recovering.
Our engineers are monitoring the results.
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We’re currently experiencing degraded performance in Email Campaigns. Some users may be unable to open or duplicate campaigns, and campaign statistics and templates may fail to load or show error messages. Our team is actively investigating the issue.
Delays in Addressbook syncs between CDP and Addressbook
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing delays in the synchronization of addressbook data between CDP and Addressbook. As a result, changes made in one system may take longer than usual to appear in the other. Our team is looking into the cause and we will share an update as soon as we know more.
Dutch operator Vodafone is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Operator Service Interruption - Netherlands - Vodafone - 20404
Dutch operator Vodafone is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
In Person Payments Gateway - External Processor (CCV)
We are investigating an issue with Mastercard transactions on CCV. Some Mastercard payments may be declined or fail to complete. The cause is an issuer issue on the CCV and Mastercard side. The CM.com platform is not affected.
Legacy Incident Archive
70 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Message Insights - Service Interuption
Source not attested
Last archived state: resolved
View archived record details
investigating
Messaging Insights is currently experiencing a service interruption.
We are looking into this issue.
Operator Service Interruption - NL - Vodafone - 20404
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
Dutch operator Vodafone (20404) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Ticketing - Scanning incidents - Museum & Parks
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Customers might experience trouble scanning or selling the Museumkaart, Rotterdampas, VIP kaart, e.o. This issue is caused 3th party verdor Intersolve. More information via: https://www.status.intersolve.com/
June 2026
Operator Service Interruption - France - SFR France - 20810
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
France - SFR France - 20810 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Agent Inbox - Delay in incoming/outgoing traffic
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
All in and outgoing traffic is delayed. Our product team is continuing to investigate this issue.
Degraded performance Voice APIs and downstream services
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our Voice and Network Engineers are continuing to investigate this issue.
investigating
We have confirmed reports of issues with our Voice APIs, apps and downstream services: Service Cloud Native Voice and HALO Voice (upon transfers to human agents)
Engineers are investigating the issue. We will provide updates in 30 minutes or as events warrant.
Planned Maintenance BE - Base - 20620 and BE - Telenet - 20605
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Belgium operator Base and Telenet has scheduled a planned maintenance on their SMSC on 25 June between 00:00 – 09:00 AM (UTC+2).
All MT/MO traffic will be queued on our platform and will be processed when the maintenance has been finished.
NXTGN Ticketing - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue concerning NXTGN Ticketing
Online portal - Delayed OTP emails
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an incident concerning the delayed delivery of OTP emails for logging in into the online portal.
Email Campaigns — Triggers and direct mail sent via API Delayed
Source not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing delays in triggers and direct mail send via API. These delays are the result of queueing that happened due to an incident earlier today (https://status.cm.com/incidents/scwkch28t8jy). We expect these delays to be resolved within an hour.
We apologize for the inconvenience.
