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CM.com Outage History

Daily provider-status observations and published incident history for CM.com.

Degraded performance

CM.com is reporting degraded performance. Verified . Official provider source.

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Building verified history 10 of 24 verified daily observations collected. A percentage will appear after the minimum coverage threshold is met.

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Operator Service Interruption - Netherlands - Vodafone - 20404
major

View incident details and source

Started:

Mobile network operators: Netherlands SMS - Regular
investigating
Netherlands - Vodafone - 20404 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Operator Service Interruption -Belgium- Orange - 20610
major

View incident details and source

Started:

Mobile network operators: Belgium
investigating
Belgium operator Orange is experiencing an issue on their platform which affects part of MT/MO SMS traffic and Status Reports. Delays may occur. The operator is investigating the issue.
Customer Data Platform - Workflows cannot be opened
minor Observed active window 2h 19m

View incident details and source

Started:

Customer Data Platform
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating an issue where workflows cannot be opened in the Customer Data Platform.
Degraded Performance Museum & Parks
minor Observed active window 1h 19m

View incident details and source

Started:

Global Ticket / Ticketing Museum & Parks
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are experiencing degraded performance for Ticketing: Museums & Parks and are investigating this case.
CM.com platform apps menu unavailable
major Observed active window 1h 4m

View incident details and source

Started:

Platform Apps
monitoring
A fix has been implemented and we are monitoring the results.
investigating
CM.com platform apps menu is currently unavailable. Our engineers are looking into this.
Mobile Service Cloud - Native Voice: Unable to create inbound or outbound calls.
minor Observed active window 5h 42m

View incident details and source

Started:

Native Voice
monitoring
A fix has been implemented and we are monitoring the results.
identified
The cause of the issue has been identified; we are currently taking measures to resolve this incident.
investigating
We are currently investigating an issue with MSC - Native voice affecting the functionality of the agent inbox to start calls or to receive them.
Museums&Parks degraded performance
minor Observed active window 1h 42m

View incident details and source

Started:

Electronic Cash Register Global Ticket / Ticketing Museum & Parks
monitoring
Fix found, monitoring the situation
investigating
We are continuing to investigate this issue.
investigating
Degraded performance Museums&Parks Product teams are investigating
IPP Service Interruption
major Observed active window 1h 25m

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Started:

Gateway Merchant Portal Processor Connections
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing an IPP service interruption which is being investigated by our Engineers.
Operator Service Interruption - BE - Orange Belgium - 20610
minor Observed active window 2h 23m

View incident details and source

Started:

Mobile network operators: Belgium
investigating
BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.
In Person Payments - CCV connection issues
major Observed active window 22m

View incident details and source

Started:

Gateway Payments Processor connections: CCV
investigating
We are currently investigating an issue with In person payments relating to the CCV processors connection

Legacy Incident Archive

70 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

July 2026
Message Insights - Service Interuption
Source not attested
Last archived state: resolved
View archived record details
investigating
Messaging Insights is currently experiencing a service interruption. We are looking into this issue.
Operator Service Interruption - NL - Vodafone - 20404
minor Source not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
Dutch operator Vodafone (20404) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Ticketing - Scanning incidents - Museum & Parks
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Customers might experience trouble scanning or selling the Museumkaart, Rotterdampas, VIP kaart, e.o. This issue is caused 3th party verdor Intersolve. More information via: https://www.status.intersolve.com/
June 2026
Operator Service Interruption - France - SFR France - 20810
major Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
France - SFR France - 20810 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Agent Inbox - Delay in incoming/outgoing traffic
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox. All in and outgoing traffic is delayed. Our product team is continuing to investigate this issue.
Degraded performance Voice APIs and downstream services
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our Voice and Network Engineers are continuing to investigate this issue.
investigating
We have confirmed reports of issues with our Voice APIs, apps and downstream services: Service Cloud Native Voice and HALO Voice (upon transfers to human agents) Engineers are investigating the issue. We will provide updates in 30 minutes or as events warrant.
Planned Maintenance BE - Base - 20620 and BE - Telenet - 20605
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Belgium operator Base and Telenet has scheduled a planned maintenance on their SMSC on 25 June between 00:00 – 09:00 AM (UTC+2). All MT/MO traffic will be queued on our platform and will be processed when the maintenance has been finished.
NXTGN Ticketing - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue concerning NXTGN Ticketing
Online portal - Delayed OTP emails
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an incident concerning the delayed delivery of OTP emails for logging in into the online portal.
Email Campaigns — Triggers and direct mail sent via API Delayed
Source not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing delays in triggers and direct mail send via API. These delays are the result of queueing that happened due to an incident earlier today (https://status.cm.com/incidents/scwkch28t8jy). We expect these delays to be resolved within an hour. We apologize for the inconvenience.
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