Brandwatch Outage History
Uptime record, past incidents, and downtime history for Brandwatch.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 66.7% | 15 | 5 |
| July 2026 | 35.5% | 31 | 20 |
| June 2026 | 20% | 30 | 24 |
| May 2026 | 80% | 15 | 3 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Consumer Research - Bluesky Data Delay
Started: Aug 14, 5:23 PM
Data Collection
Listen
monitoring
Our Engineering team has identified that this issue originates from Bluesky's side. Our Engineering team is closely monitoring the situation with Bluesky for further updates.
Aug 14, 7:00 PM
investigating
We're currently experiencing an issue bringing in Bluesky data, and our Engineering team is investigating the cause.
Aug 14, 5:23 PM
Query Data Delays
Started: Aug 11, 1:34 PM
investigating
We are investigating an issue causing query data to be delayed for some clients, including real-time data. Dashboard components may also be experiencing an increased error rate.
Our team is actively investigating and will provide an update as more information becomes available.
Aug 11, 1:34 PM
Consumer Research - delayed and/or stalled Query backfills
Started: Aug 5, 2:10 PM
monitoring
The issue has been identified, and we are monitoring the service to ensure query backfills resume processing as expected.
We will continue to monitor the situation and provide a further update once the issue is fully resolved.
Aug 5, 3:45 PM
identified
We are investigating an issue that may cause query backfills to be stalled or delayed.
As a result, some queries may take longer than expected to backfill historical data.
Our team is actively investigating the issue and working to restore normal backfill processing. We will provide another update as soon as more information is available.
Aug 5, 2:10 PM
Consumer Research - platform is not loading
Started: Aug 4, 3:07 PM
identified
We are currently investigating an issue affecting the Consumer Research platform. Some users may be unable to use the platform and may see the following error message:
"Sorry, we were unable to load your project."
Our team is actively investigating the root cause and working to restore normal service as quickly as possible.
We will provide another update as soon as more information is available.
Aug 4, 3:07 PM
July 2026
Consumer Research - Query Backfill Delays
Started: Jul 31, 5:21 PM
investigating
We are continuing to investigate this issue.
Jul 31, 5:32 PM
investigating
We are currently investigating delays affecting query backfills for Consumer Research and Listen.
Our Engineering team is actively investigating the issue.
We will provide an update as soon as more information becomes available.
Jul 31, 5:21 PM
[Consumer Research] Slow Backfills
Started: Jul 20, 10:23 AM
investigating
We are currently experiencing a platform issue where Clients may experience slow backfills.
Our Engineering teams are investigating and working to resolve this issue with urgency.
Many thanks for your patience and apologies for any inconvenience caused.
This status page will update as soon as we have further information to share.
Jul 20, 10:23 AM
Platform Incident - Vizia Not Loading
Started: Jul 10, 5:36 PM
investigating
We are currently experiencing an issue where Vizia is not loading in Consumer Research.
Our Engineering Team are currently investigating and we'll inform you of any updates as soon as we have them.
Jul 10, 5:36 PM
June 2026
Engage - Issues with messaging composition functions
Started: Jun 30, 10:16 PM
investigating
We identified an issue where the text box for Engage replies is not behaving as expected.
Our team is actively investigating, and we appreciate your patience while we work to resolve it.
Jun 30, 10:16 PM
Query backfill delays
Started: Jun 18, 8:28 PM
identified
We are currently experiencing delays with query backfills, which may appear as a stalled or slowly progressing completion percentage.
Our Engineering team is actively investigating the issue and working to restore normal processing. At this time, we do not anticipate any data loss.
We will provide additional updates as more information becomes available.
Jun 18, 8:28 PM
Meta (Facebook and Instagram) Data Delays
Started: Jun 12, 2:25 PM
monitoring
Per Meta's status page (metastatus.com), some of the instability is resolved, while other functionality remains degraded. We are continuing to monitor closely.
Jun 12, 5:08 PM
monitoring
We are aware that Facebook and Instagram are having stability issues natively, including users being unable to log in.
We are currently unable to capture Facebook and Instagram data due to this disruption. Our Engineering teams are monitoring the situation closely.
Jun 12, 2:25 PM
Consumer Research - Mention List Component
Started: Jun 10, 4:23 PM
investigating
We are continuing to investigate this issue.
Jun 12, 4:24 PM
investigating
We are continuing to investigate this issue.
Jun 10, 6:40 PM
investigating
The Mention List component currently has degraded performance. Users may experience mentions not loading, filtering and search issues, and refreshing not performing as expected.
While our Engineers work toward a resolution, we recommend utilizing other components, as a number of functionalities are present in other components.
Jun 10, 4:23 PM
Query Backfills may be delayed
Started: Jun 10, 3:33 PM
investigating
We are currently investigating delays affecting query backfills within the platform.
At this time, we do not anticipate any data loss. Our Engineering team is actively working to identify the cause and restore normal processing as quickly as possible.
We will provide additional updates as more information becomes available.
Jun 10, 3:33 PM
Consumer Research - Bulk actions not working
Started: Jun 5, 1:00 PM
identified
We are currently investigating an issue where some users may experience problems when attempting to perform bulk actions within the platform.
At this time, the issue appears to affect a subset of clients rather than all users. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.
We understand the inconvenience this may cause and appreciate your patience while we work toward a resolution.
We will continue to provide ...
Jun 5, 1:00 PM
Consumer Research - Issues with dashboard filters
Started: Jun 5, 10:26 AM
identified
We are currently investigating an issue where some users have reported that dashboard filters are not applying when changed.
At this time, the issue appears to affect a subset of clients rather than all users. Our engineering team is actively investigating the root cause and working to identify a resolution.
We understand the impact this may have on your workflows and appreciate your patience while we work to resolve the issue.
We will provide further updates as soon as more information be...
Jun 5, 10:26 AM
Consumer Research - Issue with Bulk Actions
Started: Jun 4, 12:49 PM
investigating
We are currently investigating an issue affecting Bulk actions in Brandwatch. Users may experience Bulk actions not being applied correctly or failing to complete as expected.
Our Engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Jun 4, 12:49 PM
Measure - Dashboards Not Loading
Started: Jun 3, 4:39 PM
investigating
We are currently investigating an issue affecting dashboards loading in Measure.
Our engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Jun 3, 4:39 PM
Consumer Research - Cannot filter mentions in a Dashboard
Started: Jun 3, 2:44 PM
identified
We are continuing to work on a fix for this issue.
Our Engineering team has found a temporary workaround in the meantime, please use the "Apply" button located at the bottom of the Filters list on a component to apply the changes. That will allow the Filters to correctly apply for now.
Thank you for your continued patience while this is fully resolved.
Jun 3, 4:16 PM
identified
We are currently investigating an issue affecting dashboard filters in Brandwatch. Users may experience dashboard filters not correctly filtering mentions.
Our engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Jun 3, 2:44 PM
Brandwatch - Platform temporarily down
Started: Jun 3, 10:04 AM
monitoring
We experienced a temporary disruption affecting access to the Brandwatch platform.
Our team has restored functionality and is continuing to monitor the platform closely to ensure stability. We apologize for any inconvenience caused and appreciate your patience while we worked to resolve the issue.
Jun 3, 10:04 AM
May 2026
Consumer Research/Listen - Query backfill issues and possible delays in visibility of realtime data
Started: May 28, 1:25 PM
identified
We are continuing to work on a fix for this issue.
May 28, 2:40 PM
identified
We are currently investigating an issue affecting query backfilling, where some queries are hanging, delayed, or remaining at 0% completion.
This may also affect delays in visibility of realtime data.
Our Engineering team is actively investigating this with urgency, and we will continue to provide updates as we learn more.
Thank you for your patience and understanding.
May 28, 1:25 PM
Consumer Reseearch - Query Backfill Delays
Started: May 20, 5:30 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 20, 7:00 PM
investigating
We are continuing to investigate this issue.
May 20, 5:51 PM
investigating
We are currently experiencing an issue where query backfills are delayed and real-time ingestion of Reddit, X, Bluesky, Tumblr, and custom uploads is affected.
Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
May 20, 5:30 PM
Consumer Reseaerch - Query Backfill Delays
Started: May 18, 9:13 PM
monitoring
Our Engineering team has implemented a fix for this issue and are monitoring the progress as the query backlog is cleared. Clients may continue to experience delays in query backfills until the backlog is fully clear.
May 18, 9:46 PM
investigating
We are currently experiencing an issue where query backfills are delayed. This may impact users attempting to process or access historical data.
Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
May 18, 9:13 PM
Consumer Research - Queries Backfilling Irrelevant Mentions
Started: May 18, 5:15 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 18, 9:46 PM
identified
The issue has been identified and a fix is being implemented.
May 18, 7:03 PM
investigating
We are currently investigating an issue where some queries are backfilling irrelevant mentions. This may result in unexpected or unrelated content appearing in query results.
Our teams are actively investigating the cause and working to restore expected query behavior as quickly as possible.
May 18, 5:15 PM
[Consumer Research & Listen] PowerPoint/PDF Dashboard Exports Failing
Started: May 11, 2:28 PM
investigating
We are continuing to investigate this issue.
May 11, 2:31 PM
investigating
We are continuing to investigate this issue.
May 11, 2:30 PM
investigating
We are currently investigating an issue affecting Dashboard Exports. Users may see a red banner message within the platform stating: “PDF/PowerPoint exports not available at this time”, and PDF or PowerPoint exports may fail to generate.
Our Engineering team is actively investigating the issue. We will provide further updates as more information becomes available.
May 11, 2:28 PM
Consumer Research - Query Backfills Stalled
Started: May 6, 4:46 PM
investigating
We are currently experiencing an issue where query backfills have stalled. This may impact users attempting to process query backfills.
Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
May 6, 4:46 PM
Consumer Research - some users unable to select Data Source when creating new Dashboards or Alerts
Started: May 4, 1:48 PM
identified
We’re currently investigating an issue affecting some users where the option to select a Data Source is unavailable when creating a new Dashboard or Alerts.
Workaround:
In the meantime, you can create a Dashboard by navigating to an existing query via 'explore query' and then selecting the “Create Dashboard” option from there. This should allow you to proceed without needing to manually select a Data Source.
Our team is actively working to resolve this issue and we’ll provide an upd...
May 4, 1:48 PM
April 2026
Query Backfilling Stuck
Started: Apr 23, 7:23 AM
monitoring
We are continuing to monitor for any further issues.
Apr 23, 8:53 AM
monitoring
Processing of Query backfills has resumed. There is a backlog of Queries requiring backfilling currently. Therefore, we kindly advise refraining from creating new Queries for the time being.
Apr 23, 7:55 AM
investigating
We are currently investigating an issue where query backfilling processes are stuck or delayed. As a result, some users may notice that historical data is not populating as expected, or that newly created/updated queries are not fully backfilled
Apologies for the inconvenience caused and thank you for your understanding.
Apr 23, 7:23 AM
Consumer Research - Issues collecting TikTok, Threads, and LinkedIn Brand Mentions data
Started: Apr 21, 2:05 PM
monitoring
Our Engineering team has deployed a fix for this issue and the data is now flowing again. The system is working through a backlog of the data still, and we'll confirm once everything is caught up again.
Apr 21, 7:06 PM
investigating
We’re currently experiencing issues with data collection from TikTok, Threads, and LinkedIn Brand Mentions, which began around 5pm CET yesterday.
This is affecting Consumer Research and Listen.
Our Engineering team is actively investigating, and we’ll share updates as soon as more information becomes available.
Apr 21, 2:05 PM
Consumer Research - Backfill Issues Affecting Some Clients
Started: Apr 13, 10:41 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 13, 11:14 AM
identified
We are currently investigating an issue impacting data backfill for a subset of clients in Brandwatch.
Our team has identified irregularities causing delays and incomplete historical data population in certain dashboards and queries.
We are actively working to resolve the problem and restore full backfill functionality as quickly as possible. We will provide further updates as soon as more information becomes available.
Apr 13, 10:41 AM
Publish: Instagram Reels failing to publish
Started: Apr 13, 1:23 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 13, 1:46 PM
identified
The issue has been identified and a fix is being implemented.
Apr 13, 10:53 AM
investigating
We are currently investigating an issue where Instagram Reel posts remaining in a Processing state, and do not publish to the network.
At this time the issue appears to impact only Reel posts, with image posts publishing as normal.
This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
Apr 13, 1:23 AM
Consumer Research - Degraded performance Quick Search
Started: Apr 8, 6:07 PM
investigating
We are currently experiencing an issue impacting Quick Search within Consumer Intelligence.
Users may encounter incomplete or delayed results when using this feature.
Our team is actively investigating the issue and working to identify the root cause.
Please note Queries and Channels are not affected by this issue.
Apr 8, 6:07 PM
Publish - Instagram posts fail to publish
Started: Apr 2, 8:21 AM
monitoring
Instagram publishing has now been restored, and posts of all types are being published successfully again.
Our engineers confirmed the issue was on Instagram’s side. We’re continuing to monitor the situation.
We thank you for your patience and apologise for any inconvenience this issue has caused.
Apr 3, 10:19 AM
investigating
We are continuing to investigate the issue where Instagram posts in Publish are failing to go live as expected.
Based on our latest findings, this appears to be stemming from Meta’s side. Our development team is actively monitoring the situation. We are currently awaiting further updates.
We understand the impact this may have and appreciate your continued patience. We will share further updates as soon as more information becomes available.
Apr 2, 6:00 PM
investigating
We are currently investigating an issue where Instagram posts in Publish are failing to publish.
Our development team is working on a resultion.
We appreciate your patience and will share updates as progress is made.
Apr 2, 8:21 AM
March 2026
Publish - Posts remaining in processing state
Started: Mar 27, 1:32 PM
monitoring
Our Product Engineers have implemented a fix to resolve the issue where posts were failing to publish, remaining in a processing state. We are continuing to monitor the situation.
We thank you for your continued patience and apologise for any inconvenience this issue caused.
Mar 30, 4:32 AM
investigating
We are currently investigating an issue where posts in Publish are failing to publish and remaining in processing state.
Our development team is working on a resultion.
We appreciate your patience and will share updates as progress is made.
Mar 27, 1:32 PM