Daily provider-status observations and published incident history for Brandwatch.
Active provider notice
Brandwatch has an active provider notice. See provider updates for affected services and details. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Brandwatch for future changes.
46.3%of 82 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
48.4%
31
16
September 2026
33.3%
30
20
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Consumer Research ApplicationInfluence PlatformPlatform
monitoring
Due to an ongoing Microsoft Outlook outage, our Support team may experience delays in receiving and responding to emails.
While the issue is ongoing, we recommend contacting our Support team through the in-platform chat to ensure your requests are received and addressed as quickly as possible.
We apologise for any inconvenience caused and will provide further updates as more information becomes available.
We are currently experiencing a platform outage affecting access to Brandwatch Consumer Research.
Users may be unable to log in.
Our Engineering team is actively working to resolve the issue and restore service as quickly as possible.
We apologise for the inconvenience and will share further updates as soon as available.
Thank you for your patience and understanding.
A fix has been deployed for the Consumer Research platform loading issue, and access should now be restored. Our Engineering team is monitoring for any further issues.
investigating
We’re currently experiencing an issue with the Consumer Research platform loading. Users may experience difficulty accessing the platform, and our Engineering team is investigating the cause.
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue preventing users from publishing or scheduling posts in Brandwatch. The Publish/Schedule button is currently unresponsive, impacting users' ability to publish or schedule content.
Our team is investigating the issue and working towards a resolution. We will provide further updates as more information becomes available.
A fix for the issue has been released and we are monitoring the results.
investigating
We are currently investigating an issue causing delays when loading Direct Messages (DMs) and Comments within Engage. Our team is looking into the issue and working to identify the cause.
Our team is actively investigating the issue and will provide further updates as more information becomes available.
We apologise for the inconvenience and appreciate your patience while we work to resolve this.
Consumer Research / Listen - Delays in real time data
Most sources have recovered, but Online News remains delayed. Our Engineering team is still working to resolve this.
investigating
We are currently experiencing an issue with delays in real time mentions for most Data Sources.
Are engineers looking into resolving this, and no data loss is to be expected.
We will keep you notified of any updates, and apologies for any inconvenience caused.
Consumer Research / Listen - Delays in Online News Data Collection
We are currently experiencing delays in Online News data collection. Our team is investigating the issue and working to restore normal processing as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience. We will provide further updates as more information becomes available.
Our Product Team have implemented a fix which has restored Label functionality across both Publish & Measure.
Thank you for your patience and we apologise for any inconvenience or confusion this issue may have caused.
We are continuing to monitor and will provide a final update soon.
investigating
We are currently investigating an issue affecting the label functionality in Publish. Labels in Measure have also been identified as affected.
Our team is actively investigating the issue, and we will provide further updates as more information becomes available.
Thank you for your patience while we work to resolve this.
Social Media Management - YouTube Connection Issues
We're currently experiencing issues with YouTube channel connections and functions.
Our Engineering team is investigating the issue. We will provide updates as they become available.
Our teams identified and released a fix for the underlying issue, dashboard functionality is restored now and we are monitoring the situation.
investigating
We are currently investigating an issue affecting Measure dashboards, where some users may be unable to load or access their dashboards.
Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
We will provide further updates as more information becomes available.
Legacy Incident Archive
35 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
We are currently investigating an issue affecting the Reset Password functionality in Brandwatch.
The Reset Password option is currently disabled. Our engineering team is investigating the issue and working to restore the password reset functionality as soon as possible.
We apologise for any inconvenience this may cause.
Measure: Dashboards Not Loading
majorSource not attested
Last archived state: resolved
View archived record details
Measure
investigating
We are currently investigating an issue affecting dashboard availability, where some users may experience dashboards failing to load or being unable to access dashboard content as expected.
Our Engineering teams are investigating the issue to identify the underlying cause and restore normal functionality. We are treating this as a priority and are working to minimise disruption for affected users.
We apologise for the inconvenience this may cause and appreciate your patience while we work t...
Consumer Research - Query Backfill Delays
minorSource not attested
Last archived state: resolved
View archived record details
Consumer Research ApplicationListen
monitoring
A fix has been implemented by our Engineering Team, and we are currently monitoring the results. We will provide an update once the issue has been completely resolved.
investigating
We're currently experiencing a delay with query backfills, and our Engineering team is investigating the cause.
Consumer Research - Bluesky Data Delay
minorSource not attested
Last archived state: resolved
View archived record details
Data CollectionListen
monitoring
Our Engineering team is continuing to monitor the Bluesky data delay. The backlog is processing nicely. We will keep you informed on any further developments. Thank you.
monitoring
Our Engineering team has identified that this issue originates from Bluesky's side. Our Engineering team is closely monitoring the situation with Bluesky for further updates.
investigating
We're currently experiencing an issue bringing in Bluesky data, and our Engineering team is investigating the cause.
Query Data Delays
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue causing query data to be delayed for some clients, including real-time data. Dashboard components may also be experiencing an increased error rate.
Our team is actively investigating and will provide an update as more information becomes available.
Consumer Research - delayed and/or stalled Query backfills
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been identified, and we are monitoring the service to ensure query backfills resume processing as expected.
We will continue to monitor the situation and provide a further update once the issue is fully resolved.
identified
We are investigating an issue that may cause query backfills to be stalled or delayed.
As a result, some queries may take longer than expected to backfill historical data.
Our team is actively investigating the issue and working to restore normal backfill processing. We will provide another update as soon as more information is available.
Consumer Research - platform is not loading
criticalSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue affecting the Consumer Research platform. Some users may be unable to use the platform and may see the following error message:
"Sorry, we were unable to load your project."
Our team is actively investigating the root cause and working to restore normal service as quickly as possible.
We will provide another update as soon as more information is available.
July 2026
Consumer Research - Query Backfill Delays
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating delays affecting query backfills for Consumer Research and Listen.
Our Engineering team is actively investigating the issue.
We will provide an update as soon as more information becomes available.
[Consumer Research] Slow Backfills
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing a platform issue where Clients may experience slow backfills.
Our Engineering teams are investigating and working to resolve this issue with urgency.
Many thanks for your patience and apologies for any inconvenience caused.
This status page will update as soon as we have further information to share.
Platform Incident - Vizia Not Loading
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue where Vizia is not loading in Consumer Research.
Our Engineering Team are currently investigating and we'll inform you of any updates as soon as we have them.
