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27%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
33.3%
30
20
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are currently investigating an issue affecting Measure dashboards, where some users may be unable to load or access their dashboards.
Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
We will provide further updates as more information becomes available.
Consumer Research - Query Backfill and Real-time data delay
Consumer Research ApplicationData CollectionListen
identified
We wanted to let you know that we're currently experiencing an issue affecting query data backfilling and real-time matching.
No data will be lost as a result of this issue. We’re working to resolve it and will keep you informed of any updates.
Thank you for your patience.
We are currently experiencing a delay with Query backfills impacting both Consumer Research & Listen platforms.
This issue has been escalated to our Product Engineers who are investigating the issue.
We apologise for any inconvenience or disruption this causes. We will provide an update as soon as further details are available.
A fix has been implemented and we are monitoring the results.
identified
We’re currently experiencing a delay in incoming data to Brandwatch Consumer Research. Our team is investigating the issue and working to restore normal data flow as quickly as possible.
We’ll provide a further update once we have more information. Thank you for your patience and understanding.
We're currently experiencing an issue with PPT/PDF dashboard exports.
Our Engineering team is investigating the issue and working to restore this service as soon as possible.
We apologize for the inconvenience and appreciate your patience while we work to resolve this.
A fix has been implemented and we are monitoring the results.
investigating
We are aware of an issue impacting new and existing Publish Shortened URLs where the page fails to load. This issue impacting both Shortened URLs generated in-posts, and calendar/post sharelinks.
This has been escalated to our Engineering Team for investigation.
We sincerely apologise for any disruption or inconvenience this issue causes, we will provide an update as soon as possible.
We are currently experiencing a delay in Reddit data. Our Engineering team is working diligently to process the backlog. We do not anticipate any data loss. We will keep you informed of any updates. Our apologies for the inconvenience.
A fix has been implemented and we are monitoring the results.
investigating
We are aware of an issue affecting the Advertise module and its functions in Brandwatch.
Our team is actively investigating the root cause and working to restore normal functionality as quickly as possible.
We apologize for the inconvenience and will provide another update as soon as we have more information.
Legacy Incident Archive
35 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Engage - Issues with messaging composition functions
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We identified an issue where the text box for Engage replies is not behaving as expected.
Our team is actively investigating, and we appreciate your patience while we work to resolve it.
Query backfill delays
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing delays with query backfills, which may appear as a stalled or slowly progressing completion percentage.
Our Engineering team is actively investigating the issue and working to restore normal processing. At this time, we do not anticipate any data loss.
We will provide additional updates as more information becomes available.
Meta (Facebook and Instagram) Data Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Per Meta's status page (metastatus.com), some of the instability is resolved, while other functionality remains degraded. We are continuing to monitor closely.
monitoring
We are aware that Facebook and Instagram are having stability issues natively, including users being unable to log in.
We are currently unable to capture Facebook and Instagram data due to this disruption. Our Engineering teams are monitoring the situation closely.
Consumer Research - Mention List Component
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
The Mention List component currently has degraded performance. Users may experience mentions not loading, filtering and search issues, and refreshing not performing as expected.
While our Engineers work toward a resolution, we recommend utilizing other components, as a number of functionalities are present in other components.
Query Backfills may be delayed
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating delays affecting query backfills within the platform.
At this time, we do not anticipate any data loss. Our Engineering team is actively working to identify the cause and restore normal processing as quickly as possible.
We will provide additional updates as more information becomes available.
Consumer Research - Bulk actions not working
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue where some users may experience problems when attempting to perform bulk actions within the platform.
At this time, the issue appears to affect a subset of clients rather than all users. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.
We understand the inconvenience this may cause and appreciate your patience while we work toward a resolution.
We will continue to provide ...
Consumer Research - Issues with dashboard filters
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue where some users have reported that dashboard filters are not applying when changed.
At this time, the issue appears to affect a subset of clients rather than all users. Our engineering team is actively investigating the root cause and working to identify a resolution.
We understand the impact this may have on your workflows and appreciate your patience while we work to resolve the issue.
We will provide further updates as soon as more information be...
Consumer Research - Issue with Bulk Actions
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting Bulk actions in Brandwatch. Users may experience Bulk actions not being applied correctly or failing to complete as expected.
Our Engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Measure - Dashboards Not Loading
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting dashboards loading in Measure.
Our engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Consumer Research - Cannot filter mentions in a Dashboard
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
Our Engineering team has found a temporary workaround in the meantime, please use the "Apply" button located at the bottom of the Filters list on a component to apply the changes. That will allow the Filters to correctly apply for now.
Thank you for your continued patience while this is fully resolved.
identified
We are currently investigating an issue affecting dashboard filters in Brandwatch. Users may experience dashboard filters not correctly filtering mentions.
Our engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
