Consumer Research - Query Backfill and Live Mention Indexing Delays
View the provider incident record →Current answer
Brandwatch experienced a minor incident: Consumer Research - Query Backfill and Live Mention Indexing Delays. ServiceAlert observed recovery on Oct 7, 2026.
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Incident Lifecycle
Affected Components
Consumer Research Application
Data Collection
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Incident Timeline
Monitoring
Our team has identified the source of the processing delays and has implemented changes to resolve the issue.
We are continuing to monitor the system to ensure processing returns to normal.
We’ll provide a further update as soon as more information is available.
We are continuing to monitor the system to ensure processing returns to normal.
We’ll provide a further update as soon as more information is available.
Oct 5, 2026 at 8:13 PM UTC
Investigating
We're currently experiencing a general delay with query backfills and live indexing. Our Engineering team is investigating the cause of the issue.
Oct 5, 2026 at 7:54 PM UTC
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