Consumer Research: Query backfill and live mention indexing delays
View the provider incident record →Current answer
Brandwatch experienced a major incident: Consumer Research: Query backfill and live mention indexing delays. ServiceAlert observed recovery on Oct 5, 2026.
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Incident Lifecycle
Affected Components
Data Collection
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Incident Timeline
Monitoring
Our team has identified the source of the processing delays and has implemented changes to resolve the issue.
We are continuing to monitor the system to ensure processing returns to normal.
We’ll provide a further update as soon as more information is available.
We sincerely apologise for any inconvenience caused and appreciate your patience while we worked to resolve this issue.
We are continuing to monitor the system to ensure processing returns to normal.
We’ll provide a further update as soon as more information is available.
We sincerely apologise for any inconvenience caused and appreciate your patience while we worked to resolve this issue.
Oct 2, 2026 at 3:49 PM UTC
Investigating
We are unfortunately aware of an issue impacting both Query backfills, and live mention indexing.
This issue has been escalated to our Product Engineers who are investigating this issue.
We apologise for any inconvenience or disruption this issue causes.
This issue has been escalated to our Product Engineers who are investigating this issue.
We apologise for any inconvenience or disruption this issue causes.
Oct 2, 2026 at 3:54 AM UTC
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