Current answer
Brandwatch experienced a major incident: Labels Cannot Be Added to Content in Engage. ServiceAlert observed recovery on Sep 21, 2026.
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Incident Lifecycle
Affected Components
Engage
Incident Timeline
Monitoring
Our Engineering Team have implemented a fix to resolve the issue preventing Engage Labels from being applied to content within Engage.
We are continuing to monitor the situation.
We are continuing to monitor the situation.
Sep 21, 2026 at 5:37 AM UTC
Identified
Our Engineering team has identified the root cause of the issue affecting publishing to LinkedIn and has developed a fix.
The team is now completing the final steps necessary before releasing the fix. In the meantime, customers may still experience publishing failures.
We will share an update once the fix has been deployed and we have confirmed that the issue is resolved.
We apologise for the ongoing disruption and appreciate your patience.
The team is now completing the final steps necessary before releasing the fix. In the meantime, customers may still experience publishing failures.
We will share an update once the fix has been deployed and we have confirmed that the issue is resolved.
We apologise for the ongoing disruption and appreciate your patience.
Sep 18, 2026 at 12:00 PM UTC
Investigating
We are experiencing an issue where we are unable to add labels to content in Engage.
Sep 18, 2026 at 9:46 AM UTC
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