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27%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
33.3%
30
20
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Consumer Research - Issue Connecting LinkedIn Channels
Our Engineering team has just confirmed that real time date has caught up but backfills may still experience delays.
The Engineering team are continuing to work on a fix for the backfills issues.
Many thanks for your patience in the meantime.
identified
Our Engineering team has identified that this issue is also causing delays with the new data ingestion, along with the query backfills. The Engineering team are continuing to work on a fix for this issue.
identified
Our Engineering team has identified the cause of the query backfill delays, and is actively working on a fix.
investigating
We're currently experiencing a delay with query backfills, and our Engineering team is investigating the cause.
[Consumer Research / Listen] Data Ingestion Delays
We are aware of some delays with data ingestion within Consumer Research and Listen.
Our Engineering Team are working to clear the backlog as soon as possible.
Further updates will follow as soon as additional information becomes available.
Brandwatch Suite - Some user are unable to log into our platforms
Consumer Research ApplicationInfluence PlatformPlatform
monitoring
Our Engineering Team are seeing a restoration of our login and active platform sessions for all users across Consumer Research, Social Media Management and Influence platforms.
This issue has also been identified to impact only a small region of users, with this region now experiencing a restoration of our platforms.
We are continuing to monitor the situation. Thank you for your patience and we apologise for any inconvenience or disruption this issue has caused.
investigating
We're unfortunately experiencing an issue where some users are unable to log into our platforms Consumer Research, Social Media Management and Influence platforms, and users with active sessions in those platforms encounter delayed loading.
This issue has been escalated to our Engineers for further investigation.
We sincerely apologise for any inconvenience or disruption this causes.
Our Engineering Team have implemented a fix to resolve the issue preventing Engage Labels from being applied to content within Engage.
We are continuing to monitor the situation.
identified
Our Engineering team has identified the root cause of the issue affecting publishing to LinkedIn and has developed a fix.
The team is now completing the final steps necessary before releasing the fix. In the meantime, customers may still experience publishing failures.
We will share an update once the fix has been deployed and we have confirmed that the issue is resolved.
We apologise for the ongoing disruption and appreciate your patience.
investigating
We are experiencing an issue where we are unable to add labels to content in Engage.
Our Engineering team has identified the cause of the issue affecting publishing to LinkedIn and has prepared a fix.
The team is currently working through the final steps required before the fix can be released. Customers may continue to experience publishing failures in the meantime.
We will provide a further update once the fix has been deployed and we are able to confirm recovery.
We apologise for the continued disruption and appreciate your patience.
investigating
We are currently investigating an issue where we receive an error on publishing on LinkedIn, and do not publish to the network.
At this time the issue appears to impact only LinkedIn channels.
This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
Our Engineering team has successfully reproduced the issue affecting publishing to Facebook and is continuing to investigate the underlying cause.
Initial findings indicate that the issue may be related to image handling during the publishing process. The team is actively investigating this to confirm the root cause and determine the appropriate resolution.
We will provide a further update as soon as more information is available.
We apologise for the continued disruption and appreciate your patience while we work to resolve this.
investigating
We are currently investigating an issue where we receive an error on publishing on Facebook, and do not publish to the network.
At this time the issue appears to impact only Facebook channels.
This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
Consumer Research - Issue Connecting LinkedIn Accounts
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're currently experiencing intermittent issues with results not loading in Query Explore and Dashboards, and our Engineering team is investigating the cause.
Consumer Research - Intermittent Issue with Results Not Loading
A fix has been implemented and we are monitoring the results.
investigating
We're currently experiencing intermittent issues with results not loading in Query Explore and Dashboards, and our Engineering team is investigating the cause.
Legacy Incident Archive
35 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Engage - Issues with messaging composition functions
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We identified an issue where the text box for Engage replies is not behaving as expected.
Our team is actively investigating, and we appreciate your patience while we work to resolve it.
Query backfill delays
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing delays with query backfills, which may appear as a stalled or slowly progressing completion percentage.
Our Engineering team is actively investigating the issue and working to restore normal processing. At this time, we do not anticipate any data loss.
We will provide additional updates as more information becomes available.
Meta (Facebook and Instagram) Data Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Per Meta's status page (metastatus.com), some of the instability is resolved, while other functionality remains degraded. We are continuing to monitor closely.
monitoring
We are aware that Facebook and Instagram are having stability issues natively, including users being unable to log in.
We are currently unable to capture Facebook and Instagram data due to this disruption. Our Engineering teams are monitoring the situation closely.
Consumer Research - Mention List Component
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
The Mention List component currently has degraded performance. Users may experience mentions not loading, filtering and search issues, and refreshing not performing as expected.
While our Engineers work toward a resolution, we recommend utilizing other components, as a number of functionalities are present in other components.
Query Backfills may be delayed
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating delays affecting query backfills within the platform.
At this time, we do not anticipate any data loss. Our Engineering team is actively working to identify the cause and restore normal processing as quickly as possible.
We will provide additional updates as more information becomes available.
Consumer Research - Bulk actions not working
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue where some users may experience problems when attempting to perform bulk actions within the platform.
At this time, the issue appears to affect a subset of clients rather than all users. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.
We understand the inconvenience this may cause and appreciate your patience while we work toward a resolution.
We will continue to provide ...
Consumer Research - Issues with dashboard filters
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue where some users have reported that dashboard filters are not applying when changed.
At this time, the issue appears to affect a subset of clients rather than all users. Our engineering team is actively investigating the root cause and working to identify a resolution.
We understand the impact this may have on your workflows and appreciate your patience while we work to resolve the issue.
We will provide further updates as soon as more information be...
Consumer Research - Issue with Bulk Actions
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting Bulk actions in Brandwatch. Users may experience Bulk actions not being applied correctly or failing to complete as expected.
Our Engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Measure - Dashboards Not Loading
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting dashboards loading in Measure.
Our engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Consumer Research - Cannot filter mentions in a Dashboard
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
Our Engineering team has found a temporary workaround in the meantime, please use the "Apply" button located at the bottom of the Filters list on a component to apply the changes. That will allow the Filters to correctly apply for now.
Thank you for your continued patience while this is fully resolved.
identified
We are currently investigating an issue affecting dashboard filters in Brandwatch. Users may experience dashboard filters not correctly filtering mentions.
Our engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
