Daily provider-status observations and published incident history for Brandwatch.
Active provider notice
Brandwatch has an active provider notice. See provider updates for affected services and details. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Brandwatch for future changes.
46.3%of 82 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
48.4%
31
16
September 2026
33.3%
30
20
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Consumer Research ApplicationInfluence PlatformPlatform
monitoring
Due to an ongoing Microsoft Outlook outage, our Support team may experience delays in receiving and responding to emails.
While the issue is ongoing, we recommend contacting our Support team through the in-platform chat to ensure your requests are received and addressed as quickly as possible.
We apologise for any inconvenience caused and will provide further updates as more information becomes available.
We are currently experiencing a platform outage affecting access to Brandwatch Consumer Research.
Users may be unable to log in.
Our Engineering team is actively working to resolve the issue and restore service as quickly as possible.
We apologise for the inconvenience and will share further updates as soon as available.
Thank you for your patience and understanding.
A fix has been deployed for the Consumer Research platform loading issue, and access should now be restored. Our Engineering team is monitoring for any further issues.
investigating
We’re currently experiencing an issue with the Consumer Research platform loading. Users may experience difficulty accessing the platform, and our Engineering team is investigating the cause.
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue preventing users from publishing or scheduling posts in Brandwatch. The Publish/Schedule button is currently unresponsive, impacting users' ability to publish or schedule content.
Our team is investigating the issue and working towards a resolution. We will provide further updates as more information becomes available.
A fix for the issue has been released and we are monitoring the results.
investigating
We are currently investigating an issue causing delays when loading Direct Messages (DMs) and Comments within Engage. Our team is looking into the issue and working to identify the cause.
Our team is actively investigating the issue and will provide further updates as more information becomes available.
We apologise for the inconvenience and appreciate your patience while we work to resolve this.
Consumer Research / Listen - Delays in real time data
Most sources have recovered, but Online News remains delayed. Our Engineering team is still working to resolve this.
investigating
We are currently experiencing an issue with delays in real time mentions for most Data Sources.
Are engineers looking into resolving this, and no data loss is to be expected.
We will keep you notified of any updates, and apologies for any inconvenience caused.
Consumer Research / Listen - Delays in Online News Data Collection
We are currently experiencing delays in Online News data collection. Our team is investigating the issue and working to restore normal processing as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience. We will provide further updates as more information becomes available.
Our Product Team have implemented a fix which has restored Label functionality across both Publish & Measure.
Thank you for your patience and we apologise for any inconvenience or confusion this issue may have caused.
We are continuing to monitor and will provide a final update soon.
investigating
We are currently investigating an issue affecting the label functionality in Publish. Labels in Measure have also been identified as affected.
Our team is actively investigating the issue, and we will provide further updates as more information becomes available.
Thank you for your patience while we work to resolve this.
Social Media Management - YouTube Connection Issues
We're currently experiencing issues with YouTube channel connections and functions.
Our Engineering team is investigating the issue. We will provide updates as they become available.
Our teams identified and released a fix for the underlying issue, dashboard functionality is restored now and we are monitoring the situation.
investigating
We are currently investigating an issue affecting Measure dashboards, where some users may be unable to load or access their dashboards.
Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
We will provide further updates as more information becomes available.
Legacy Incident Archive
35 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Engage - Issues with messaging composition functions
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We identified an issue where the text box for Engage replies is not behaving as expected.
Our team is actively investigating, and we appreciate your patience while we work to resolve it.
Query backfill delays
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing delays with query backfills, which may appear as a stalled or slowly progressing completion percentage.
Our Engineering team is actively investigating the issue and working to restore normal processing. At this time, we do not anticipate any data loss.
We will provide additional updates as more information becomes available.
Meta (Facebook and Instagram) Data Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Per Meta's status page (metastatus.com), some of the instability is resolved, while other functionality remains degraded. We are continuing to monitor closely.
monitoring
We are aware that Facebook and Instagram are having stability issues natively, including users being unable to log in.
We are currently unable to capture Facebook and Instagram data due to this disruption. Our Engineering teams are monitoring the situation closely.
Consumer Research - Mention List Component
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
The Mention List component currently has degraded performance. Users may experience mentions not loading, filtering and search issues, and refreshing not performing as expected.
While our Engineers work toward a resolution, we recommend utilizing other components, as a number of functionalities are present in other components.
Query Backfills may be delayed
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating delays affecting query backfills within the platform.
At this time, we do not anticipate any data loss. Our Engineering team is actively working to identify the cause and restore normal processing as quickly as possible.
We will provide additional updates as more information becomes available.
Consumer Research - Bulk actions not working
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue where some users may experience problems when attempting to perform bulk actions within the platform.
At this time, the issue appears to affect a subset of clients rather than all users. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.
We understand the inconvenience this may cause and appreciate your patience while we work toward a resolution.
We will continue to provide ...
Consumer Research - Issues with dashboard filters
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue where some users have reported that dashboard filters are not applying when changed.
At this time, the issue appears to affect a subset of clients rather than all users. Our engineering team is actively investigating the root cause and working to identify a resolution.
We understand the impact this may have on your workflows and appreciate your patience while we work to resolve the issue.
We will provide further updates as soon as more information be...
Consumer Research - Issue with Bulk Actions
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting Bulk actions in Brandwatch. Users may experience Bulk actions not being applied correctly or failing to complete as expected.
Our Engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Measure - Dashboards Not Loading
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting dashboards loading in Measure.
Our engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Consumer Research - Cannot filter mentions in a Dashboard
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
Our Engineering team has found a temporary workaround in the meantime, please use the "Apply" button located at the bottom of the Filters list on a component to apply the changes. That will allow the Filters to correctly apply for now.
Thank you for your continued patience while this is fully resolved.
identified
We are currently investigating an issue affecting dashboard filters in Brandwatch. Users may experience dashboard filters not correctly filtering mentions.
Our engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
