Brandwatch Suite - Some user are unable to log into our platforms
View the provider incident record →Current answer
Brandwatch experienced a minor incident: Brandwatch Suite - Some user are unable to log into our platforms. ServiceAlert observed recovery on Sep 21, 2026.
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Incident Lifecycle
Affected Components
Consumer Research Application
Influence Platform
Platform
Incident Timeline
Monitoring
Our Engineering Team are seeing a restoration of our login and active platform sessions for all users across Consumer Research, Social Media Management and Influence platforms.
This issue has also been identified to impact only a small region of users, with this region now experiencing a restoration of our platforms.
We are continuing to monitor the situation. Thank you for your patience and we apologise for any inconvenience or disruption this issue has caused.
This issue has also been identified to impact only a small region of users, with this region now experiencing a restoration of our platforms.
We are continuing to monitor the situation. Thank you for your patience and we apologise for any inconvenience or disruption this issue has caused.
Sep 21, 2026 at 6:30 AM UTC
Investigating
We're unfortunately experiencing an issue where some users are unable to log into our platforms Consumer Research, Social Media Management and Influence platforms, and users with active sessions in those platforms encounter delayed loading.
This issue has been escalated to our Engineers for further investigation.
We sincerely apologise for any inconvenience or disruption this causes.
This issue has been escalated to our Engineers for further investigation.
We sincerely apologise for any inconvenience or disruption this causes.
Sep 21, 2026 at 4:48 AM UTC
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