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Bitso Outage History

Daily provider-status observations and published incident history for Bitso.

Operational

Bitso is operational. Verified . Official provider source.

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67.9% of 56 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

November 2026
Identity Proofing service outage
critical Observed active window 4h 13m

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Started:

Identity Proofing
investigating
Actualmente estamos experimentando un problema que afecta nuestro servicio de verificación de identidad. Es posible que los nuevos usuarios no puedan completar la verificación de identidad o de comprobante de domicilio, y que algunos usuarios existentes no puedan completar pasos de verificación pendientes. Nuestro equipo está trabajando activamente para restablecer el servicio lo antes posible. Tus fondos permanecen seguros y el resto de los servicios de Bitso funciona con normalidad. Ofrecemos disculpas por los inconvenientes y actualizaremos esta página tan pronto como tengamos más información. --- We are currently experiencing an issue affecting our identity verification service. New users may be unable to complete identity or proof-of-address verification, and some existing users may be unable to complete pending verification steps. Our team is actively working to restore the service as soon as possible. Your funds remain secure, and all other Bitso services are working normally. We apologize for the inconvenience and will update this page as soon as we have more information.
SPEI transfers degradation
minor Observed active window 5h 8m

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Started:

Bank Transfer (SPEI) Debit Card Transfer Mobile Phone Transfer
investigating
We have detected a degradation on the SPEI network, we are investigating. Operations are still flowing but might experience delays.
Scheduled maintenance impacting Bre-B (Colombia)
minor Observed active window 19h 5m

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Started:

Bank Transfer
identified
We think the impact from the issue is over.
identified
On November 11, 2026 starting at 22:00 COT (03:00 UTC on November 12), one of our third-party service providers will perform scheduled maintenance on its systems. It is expected to last about 2 hours, during which Bre-B operations will be temporarily unavailable on Bitso. Other payment methods, such as PSE and ACH, are not affected. If you have any questions, please contact our support team at support.bitso.com.
Third-party provider outage: Vaults and Perps unavailable
critical Observed active window 20m

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Started:

Lending
monitoring
A fix has been implemented and we are monitoring the results. --- Se implementó una solución y estamos monitoreando los resultados.
investigating
We are continuing to investigate this issue. --- Seguimos investigando este problema.
investigating
One of our third-party providers has a major outage that is causing authentication errors. Users may be unable to access Vaults or Perps, which includes signing in, viewing positions and placing or managing trades. Your funds are safe. This is an access issue only, and no funds have been moved or lost. ---- Uno de nuestros proveedores externos presenta una interrupción importante que está causando errores de autenticación. Es posible que los usuarios no puedan acceder a Vaults o Perps, lo que incluye iniciar sesión, ver sus posiciones y abrir o gestionar operaciones. Tus fondos están seguros. Se trata únicamente de un problema de acceso; ningún fondo se ha movido ni perdido.
MXN Ramps down
critical Observed active window 32m

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Started:

Bank Transfer (SPEI) Debit Card Transfer Mobile Phone Transfer
monitoring
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
investigating
We've detected problems in the SPEI operations. We are working in resolving the problem as soon as possible.
investigating
Hemos detectado problemas en las operaciones SPEI. Estamos trabajando en resolver esta intermitencia a la brevedad y notificarles por nuestros medios de comunicación.
Lightning Network withdrawals temporarily unavailable
major Observed active window 1h 23m

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Started:

BTC (Lightning Network)
identified
English We’re aware of an issue affecting Bitcoin withdrawals over the Lightning Network. We’ve temporarily disabled Lightning withdrawals while we work with our provider on a fix. Your funds are safe. On-chain Bitcoin withdrawals and all other services are working normally. If a recent Lightning withdrawal of yours failed, the funds will be returned to your Bitso balance. We’ll post an update as soon as Lightning withdrawals are back. We apologize for the inconvenience. Español Estamos al tanto de un problema que afecta los retiros de Bitcoin a través de Lightning Network. Deshabilitamos temporalmente estos retiros mientras trabajamos con nuestro proveedor en una solución. Tus fondos están seguros. Los retiros de Bitcoin on-chain y el resto de nuestros servicios funcionan con normalidad. Si un retiro reciente por Lightning falló, los fondos regresarán a tu saldo en Bitso. Publicaremos una actualización en cuanto los retiros por Lightning estén disponibles nuevamente. Lamentamos las molestias.
Migration VELO to AERO
minor Observed active window 60h 22m

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Started:

monitoring
Velodrome (VELO) and Aerodrome (AERO) have merged into a single project, Aero. VELO is being retired and only AERO will remain. The migration will take place from November 2 to November 6. During this period, VELO conversions are suspended and AERO conversions may be temporarily paused. VELO balances will be automatically converted to AERO, and no action is needed from users.
monitoring
Velodrome (VELO) and Aerodrome (AERO) will get merged into a single project, Aero. VELO is being retired and only AERO will remain. As part of the migration process the VELO conversions will get stopped.
October 2026
Issues affecting Deposits and Withdrawals in Perps
major Observed active window 56m

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Started:

monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing issues affecting deposits and withdrawals in Perps. Our team is currently investigating the issue. Your funds remain secure. We apologize for the inconvenience and appreciate your understanding. ----------------------------------------- Actualmente estamos experimentando problemas que afectan los depósitos y retiros en Perps. Nuestro equipo está investigando el problema. Tus fondos permanecen seguros. Ofrecemos disculpas por los inconvenientes y agradecemos tu comprensión.
Issues affecting Lending Flow in Morpho Vaults
major Observed active window 1h 2m

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Started:

Lending
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing issues affecting lending flow in Morpho Vaults. Our team is currently investigating the issue.Your funds remain secure. We apologize for the inconvenience and appreciate your understanding. ----------------------------------------- Actualmente estamos experimentando problemas que afectan el flujo de préstamos en Morpho Vaults. Nuestro equipo está investigando el problema. Tus fondos permanecen seguros. Ofrecemos disculpas por los inconvenientes y agradecemos tu comprensión.
Intermittences in COP payment services
major Observed active window 57m

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Started:

Bank Transfer
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing intermittences affecting our COP payment services across some of our banking partners. Our team is actively working to restore the service. Your funds remain secure. We will keep you updated as soon as we have more information. We apologize for the inconvenience and thank you for your patience. ------------------------------------------- Actualmente estamos experimentando intermitencias que afectan a nuestros servicios de pago en COP con algunos de nuestros socios bancarios. Nuestro equipo está trabajando activamente para restablecer el servicio. Sus fondos permanecen seguros. Le mantendremos informado tan pronto como tengamos más información. Le pedimos disculpas por el inconveniente y le agradecemos su paciencia.

Legacy Incident Archive

32 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
BRL (PIX) withdrawals service degradation
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results. ------------------ Foi implementada uma correção e estamos monitorando os resultados.
identified
We are experiencing a service degradation affecting BRL withdrawals, which may result in processing delays. Our engineering team is actively working to restore normal service levels. We apologize for the inconvenience and appreciate your patience. ---------------------- Estamos enfrentando uma degradação no serviço de saques em BRL, o que pode resultar em atrasos no processamento. Nosso time de engenharia já está trabalhando para normalizar a operação. Pedimos desculpas pelo inconvenie...
March 2026
MXN transactions service degraded
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Transactions are flowing normally again and we are monitoring.
identified
We have detected an issue that is causing service degradation for MXN transactions, our engineering team is already working on this. An update will be shared once new information is available. We apologize for the inconvenience. ------------------------------- Hemos detectado degradación en el servicio de MXN, nuestro equipo de ingeniería se encuentra trabajando para resolver la situación lo antes posible. Estaremos informando a través de este medio. Lamentamos el inconveniente.
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