Actualmente estamos experimentando un problema que afecta nuestro servicio de verificación de identidad. Es posible que los nuevos usuarios no puedan completar la verificación de identidad o de comprobante de domicilio, y que algunos usuarios existentes no puedan completar pasos de verificación pendientes.
Nuestro equipo está trabajando activamente para restablecer el servicio lo antes posible. Tus fondos permanecen seguros y el resto de los servicios de Bitso funciona con normalidad.
Ofrecemos disculpas por los inconvenientes y actualizaremos esta página tan pronto como tengamos más información.
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We are currently experiencing an issue affecting our identity verification service. New users may be unable to complete identity or proof-of-address verification, and some existing users may be unable to complete pending verification steps.
Our team is actively working to restore the service as soon as possible. Your funds remain secure, and all other Bitso services are working normally.
We apologize for the inconvenience and will update this page as soon as we have more information.
On November 11, 2026 starting at 22:00 COT (03:00 UTC on November 12), one of our third-party service providers will perform scheduled maintenance on its systems. It is expected to last about 2 hours, during which Bre-B operations will be temporarily unavailable on Bitso. Other payment methods, such as PSE and ACH, are not affected.
If you have any questions, please contact our support team at support.bitso.com.
Third-party provider outage: Vaults and Perps unavailable
A fix has been implemented and we are monitoring the results.
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Se implementó una solución y estamos monitoreando los resultados.
investigating
We are continuing to investigate this issue.
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Seguimos investigando este problema.
investigating
One of our third-party providers has a major outage that is causing authentication errors. Users may be unable to access Vaults or Perps, which includes signing in, viewing positions and placing or managing trades. Your funds are safe. This is an access issue only, and no funds have been moved or lost.
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Uno de nuestros proveedores externos presenta una interrupción importante que está causando errores de autenticación. Es posible que los usuarios no puedan acceder a Vaults o Perps, lo que incluye iniciar sesión, ver sus posiciones y abrir o gestionar operaciones. Tus fondos están seguros. Se trata únicamente de un problema de acceso; ningún fondo se ha movido ni perdido.
Bank Transfer (SPEI)Debit Card TransferMobile Phone Transfer
monitoring
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
investigating
We've detected problems in the SPEI operations. We are working in resolving the problem as soon as possible.
investigating
Hemos detectado problemas en las operaciones SPEI. Estamos trabajando en resolver esta intermitencia a la brevedad y notificarles por nuestros medios de comunicación.
English
We’re aware of an issue affecting Bitcoin withdrawals over the Lightning Network. We’ve temporarily disabled Lightning withdrawals while we work with our provider on a fix.
Your funds are safe. On-chain Bitcoin withdrawals and all other services are working normally. If a recent Lightning withdrawal of yours failed, the funds will be returned to your Bitso balance.
We’ll post an update as soon as Lightning withdrawals are back. We apologize for the inconvenience.
Español
Estamos al tanto de un problema que afecta los retiros de Bitcoin a través de Lightning Network. Deshabilitamos temporalmente estos retiros mientras trabajamos con nuestro proveedor en una solución.
Tus fondos están seguros. Los retiros de Bitcoin on-chain y el resto de nuestros servicios funcionan con normalidad. Si un retiro reciente por Lightning falló, los fondos regresarán a tu saldo en Bitso.
Publicaremos una actualización en cuanto los retiros por Lightning estén disponibles nuevamente. Lamentamos las molestias.
Velodrome (VELO) and Aerodrome (AERO) have merged into a single project, Aero. VELO is being retired and only AERO will remain. The migration will take place from November 2 to November 6. During this period, VELO conversions are suspended and AERO conversions may be temporarily paused. VELO balances will be automatically converted to AERO, and no action is needed from users.
monitoring
Velodrome (VELO) and Aerodrome (AERO) will get merged into a single project, Aero. VELO is being retired and only AERO will remain. As part of the migration process the VELO conversions will get stopped.
October 2026
Issues affecting Deposits and Withdrawals in Perps
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing issues affecting deposits and withdrawals in Perps.
Our team is currently investigating the issue.
Your funds remain secure.
We apologize for the inconvenience and appreciate your understanding.
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Actualmente estamos experimentando problemas que afectan los depósitos y retiros en Perps.
Nuestro equipo está investigando el problema.
Tus fondos permanecen seguros.
Ofrecemos disculpas por los inconvenientes y agradecemos tu comprensión.
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing issues affecting lending flow in Morpho Vaults.
Our team is currently investigating the issue.Your funds remain secure.
We apologize for the inconvenience and appreciate your understanding.
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Actualmente estamos experimentando problemas que afectan el flujo de préstamos en Morpho Vaults. Nuestro equipo está investigando el problema.
Tus fondos permanecen seguros.
Ofrecemos disculpas por los inconvenientes y agradecemos tu comprensión.
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing intermittences affecting our COP payment services across some of our banking partners.
Our team is actively working to restore the service.
Your funds remain secure. We will keep you updated as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
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Actualmente estamos experimentando intermitencias que afectan a nuestros servicios de pago en COP con algunos de nuestros socios bancarios.
Nuestro equipo está trabajando activamente para restablecer el servicio.
Sus fondos permanecen seguros. Le mantendremos informado tan pronto como tengamos más información.
Le pedimos disculpas por el inconveniente y le agradecemos su paciencia.
Legacy Incident Archive
32 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
MXN withdrawals temporarily disabled
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue and will keep you posted.
We apologize for any inconvenience this may cause.
investigating
We are currently experiencing issues on MXN withdrawals. Due to this, MXN withdrawals are temporarily disabled.
Our engineering team is working to identify the root cause and restore normal processing as quickly as possible.
We apologize for any inconvenience this may cause.
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Actualmente estamos experimentando problemas con los retiros en MXN. Debido a esto, los retiros en MXN están desactivados temporalmente. Nuestro equipo de ingenier�...
Issues with Crypto withdrawals
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our provider has implemented a fix and we are no longer seeing any errors in our systems. Service has been fully restored, and withdrawals should now be processing normally.
We will continue to monitor the situation to ensure stability. Thank you for your patience.
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Nuestro proveedor ha implementado una solución y ya no detectamos errores en nuestros sistemas. El servicio se ha restablecido por completo y los retiros deberían procesarse con normalidad.
Continuaremos ...
investigating
We are currently investigating an issue with one of our crypto service providers.
Users may experience delays or failures when withdrawing crypto assets.
We currently expect deposits to remain unaffected, but we are monitoring this closely.
Our team is monitoring the provider's progress and will provide an update as soon as more information is available.
We appreciate your patience and understanding.
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Actualmente estamos investigando un problema con uno de nuestros p...
Issue with ARS transactions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
ARS transactions are now flowing normally and we are monitoring.
investigating
We are having a degraded performance for ARS transactions . Our team is investigating the issue to get it fixed as soon as possible.
We apologize for the inconvenience and will provide further updates shortly.
If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.
SPEI MXN transactions service degraded
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue causing delays with all MXN transactions (deposits and withdrawals via SPEI). Our engineering team is working to identify the root cause and restore normal processing as quickly as possible.
We apologize for any inconvenience this may cause.
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Actualmente estamos investigando un problema que está causando retrasos en todas las transacciones de MXN (depósitos y retiros vía SPEI). Nuestro equipo de ingenierí...
Mobile app | Portfolio tab unavailable
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue with the mobile app that is currently causing the portfolio tab to appear as a blank screen for users on app versions older than 4.13. Our engineering team is actively working to resolve this.
We apologize for the inconvenience caused.
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Hemos identificado un problema en la aplicación móvil que está causando que la pestaña de portafolio aparezca en blanco para los usuarios con versiones anteriores a la 4.13. Nuestro equi...
Service Disruption: Consumer Withdrawals Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the issue. As a precautionary measure, we are temporarily disabling MXN, PIX, ARS, and Lightning Network withdrawals.
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Continuamos investigando el problema. Como medida de precaución, estamos desactivando temporalmente los retiros de MXN, PIX, ARS y Lightning Network.
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Continuamos investigando o problema. Como medida de precaução, estamos desativando temporariamente os saques de M...
investigating
We are currently investigating an issue affecting the our withdrawal service. Users are experiencing failures when attempting to initiate withdrawals across all currencies and payment methods.
We apologize for the inconvenience and will provide another update as soon as we have more information or a timeline for recovery.
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Actualmente estamos investigando un problema que afecta a nuestro servicio de retiros. Los usuarios están experimentando fallas al ...
Delays with SPEI MXN transactions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
SPEI transactions are flowing normally and we are monitoring.
investigating
We are currently investigating an issue causing delays with all MXN transactions (deposits and withdrawals via SPEI). Our engineering team is working to identify the root cause and restore normal processing as quickly as possible.
We apologize for any inconvenience this may cause.
Delays with SPEI MXN transactions
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue causing delays with all MXN transactions (deposits and withdrawals via SPEI). Our engineering team is working to identify the root cause and restore normal processing as quickly as possible.
We apologize for any inconvenience this may cause.
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Actualmente estamos investigando un problema que está causando retrasos en todas las transacciones de MXN (depósitos y retiros vía SPEI). Nuestro equipo de ingenierí...
Degraded performance on USDC deposits via circle
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently experiencing delays with USDC deposits specifically utilizing the USDC Transfer Protocol on the Circle network.
Transactions via this specific method are currently appearing as Pending. Please note that deposits via other networks are unaffected and operating normally.
Our engineering support is in direct contact with the third party provider to resolve this. We are monitoring the situation.
Apologies for the inconvenience.
Wallet conversion service error | April 6th, 2026.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are pleased to inform you that the issue affecting our wallet conversion service has been fully resolved. All systems are now operating normally.
We appreciate your patience while our team worked on the fix. As a reminder, your funds remained secure throughout this process.
If you encounter any further issues or have questions, please reach out to our Customer Support team at https://support.bitso.com/.
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Nos complace informarte que el problema que afectaba...
monitoring
A fix has been implemented, and we are monitoring the results.
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Hemos implementado una solución; estamos monitoreando los resultados.
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Uma correção foi implementada e estamos monitorando os resultados.
investigating
We have identified an issue affecting our wallet conversion service. Our engineering team is currently investigating and working on a fix to restore full functionality as soon as possible.
We apologize for the inconvenience and will provide further updates shortly.
Rest assured, your funds will remain secure at all times.
If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.
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Hemos detectado un problema que af...
