Current answer
Bitso experienced a critical incident: Identity Proofing service outage. ServiceAlert observed recovery on Nov 15, 2026.
Looking for an update now? Check the current status, or follow Bitso for future changes.
Incident Lifecycle
Affected Components
Identity Proofing
Incident Timeline
Investigating
Actualmente estamos experimentando un problema que afecta nuestro servicio de verificación de identidad. Es posible que los nuevos usuarios no puedan completar la verificación de identidad o de comprobante de domicilio, y que algunos usuarios existentes no puedan completar pasos de verificación pendientes.
Nuestro equipo está trabajando activamente para restablecer el servicio lo antes posible. Tus fondos permanecen seguros y el resto de los servicios de Bitso funciona con normalidad.
Ofrecemos disculpas por los inconvenientes y actualizaremos esta página tan pronto como tengamos más información.
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We are currently experiencing an issue affecting our identity verification service. New users may be unable to complete identity or proof-of-address verification, and some existing users may be unable to complete pending verification steps.
Our team is actively working to restore the service as soon as possible. Your funds remain secure, and all other Bitso services are working normally.
We apologize for the inconvenience and will update this page as soon as we have more information.
Nuestro equipo está trabajando activamente para restablecer el servicio lo antes posible. Tus fondos permanecen seguros y el resto de los servicios de Bitso funciona con normalidad.
Ofrecemos disculpas por los inconvenientes y actualizaremos esta página tan pronto como tengamos más información.
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We are currently experiencing an issue affecting our identity verification service. New users may be unable to complete identity or proof-of-address verification, and some existing users may be unable to complete pending verification steps.
Our team is actively working to restore the service as soon as possible. Your funds remain secure, and all other Bitso services are working normally.
We apologize for the inconvenience and will update this page as soon as we have more information.
Nov 14, 2026 at 8:36 PM UTC
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