Actualmente estamos experimentando un problema que afecta nuestro servicio de verificación de identidad. Es posible que los nuevos usuarios no puedan completar la verificación de identidad o de comprobante de domicilio, y que algunos usuarios existentes no puedan completar pasos de verificación pendientes.
Nuestro equipo está trabajando activamente para restablecer el servicio lo antes posible. Tus fondos permanecen seguros y el resto de los servicios de Bitso funciona con normalidad.
Ofrecemos disculpas por los inconvenientes y actualizaremos esta página tan pronto como tengamos más información.
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We are currently experiencing an issue affecting our identity verification service. New users may be unable to complete identity or proof-of-address verification, and some existing users may be unable to complete pending verification steps.
Our team is actively working to restore the service as soon as possible. Your funds remain secure, and all other Bitso services are working normally.
We apologize for the inconvenience and will update this page as soon as we have more information.
On November 11, 2026 starting at 22:00 COT (03:00 UTC on November 12), one of our third-party service providers will perform scheduled maintenance on its systems. It is expected to last about 2 hours, during which Bre-B operations will be temporarily unavailable on Bitso. Other payment methods, such as PSE and ACH, are not affected.
If you have any questions, please contact our support team at support.bitso.com.
Third-party provider outage: Vaults and Perps unavailable
A fix has been implemented and we are monitoring the results.
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Se implementó una solución y estamos monitoreando los resultados.
investigating
We are continuing to investigate this issue.
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Seguimos investigando este problema.
investigating
One of our third-party providers has a major outage that is causing authentication errors. Users may be unable to access Vaults or Perps, which includes signing in, viewing positions and placing or managing trades. Your funds are safe. This is an access issue only, and no funds have been moved or lost.
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Uno de nuestros proveedores externos presenta una interrupción importante que está causando errores de autenticación. Es posible que los usuarios no puedan acceder a Vaults o Perps, lo que incluye iniciar sesión, ver sus posiciones y abrir o gestionar operaciones. Tus fondos están seguros. Se trata únicamente de un problema de acceso; ningún fondo se ha movido ni perdido.
Bank Transfer (SPEI)Debit Card TransferMobile Phone Transfer
monitoring
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
investigating
We've detected problems in the SPEI operations. We are working in resolving the problem as soon as possible.
investigating
Hemos detectado problemas en las operaciones SPEI. Estamos trabajando en resolver esta intermitencia a la brevedad y notificarles por nuestros medios de comunicación.
English
We’re aware of an issue affecting Bitcoin withdrawals over the Lightning Network. We’ve temporarily disabled Lightning withdrawals while we work with our provider on a fix.
Your funds are safe. On-chain Bitcoin withdrawals and all other services are working normally. If a recent Lightning withdrawal of yours failed, the funds will be returned to your Bitso balance.
We’ll post an update as soon as Lightning withdrawals are back. We apologize for the inconvenience.
Español
Estamos al tanto de un problema que afecta los retiros de Bitcoin a través de Lightning Network. Deshabilitamos temporalmente estos retiros mientras trabajamos con nuestro proveedor en una solución.
Tus fondos están seguros. Los retiros de Bitcoin on-chain y el resto de nuestros servicios funcionan con normalidad. Si un retiro reciente por Lightning falló, los fondos regresarán a tu saldo en Bitso.
Publicaremos una actualización en cuanto los retiros por Lightning estén disponibles nuevamente. Lamentamos las molestias.
Velodrome (VELO) and Aerodrome (AERO) have merged into a single project, Aero. VELO is being retired and only AERO will remain. The migration will take place from November 2 to November 6. During this period, VELO conversions are suspended and AERO conversions may be temporarily paused. VELO balances will be automatically converted to AERO, and no action is needed from users.
monitoring
Velodrome (VELO) and Aerodrome (AERO) will get merged into a single project, Aero. VELO is being retired and only AERO will remain. As part of the migration process the VELO conversions will get stopped.
October 2026
Issues affecting Deposits and Withdrawals in Perps
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing issues affecting deposits and withdrawals in Perps.
Our team is currently investigating the issue.
Your funds remain secure.
We apologize for the inconvenience and appreciate your understanding.
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Actualmente estamos experimentando problemas que afectan los depósitos y retiros en Perps.
Nuestro equipo está investigando el problema.
Tus fondos permanecen seguros.
Ofrecemos disculpas por los inconvenientes y agradecemos tu comprensión.
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing issues affecting lending flow in Morpho Vaults.
Our team is currently investigating the issue.Your funds remain secure.
We apologize for the inconvenience and appreciate your understanding.
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Actualmente estamos experimentando problemas que afectan el flujo de préstamos en Morpho Vaults. Nuestro equipo está investigando el problema.
Tus fondos permanecen seguros.
Ofrecemos disculpas por los inconvenientes y agradecemos tu comprensión.
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing intermittences affecting our COP payment services across some of our banking partners.
Our team is actively working to restore the service.
Your funds remain secure. We will keep you updated as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
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Actualmente estamos experimentando intermitencias que afectan a nuestros servicios de pago en COP con algunos de nuestros socios bancarios.
Nuestro equipo está trabajando activamente para restablecer el servicio.
Sus fondos permanecen seguros. Le mantendremos informado tan pronto como tengamos más información.
Le pedimos disculpas por el inconveniente y le agradecemos su paciencia.
Legacy Incident Archive
32 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Issue with ARS Withdrawals
majorSource not attested
Last archived state: resolved
View archived record details
Bank Transfer (COELSA)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing issues with withdrawals in Argentine Pesos (ARS). Some withdrawal requests may fail or be delayed. We are aware of the issue and actively investigating.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
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Estamos experimentando problemas con los retiros en Pesos Argentinos (ARS). Algunas solicitudes de retiro podrían fallar...
Issues processing withdrawal requests in Brazil
Source not attested
Last archived state: resolved
View archived record details
PIX
identified
Update: Our payment processing provider has identified the issue and is implementing a fix. BRL withdrawals via PIX may continue to fail or be delayed until the fix is fully applied. Our team is monitoring closely and will update this page as we learn more.
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Actualización: Nuestro proveedor de procesamiento de pagos identificó el problema y está implementando una solución. Los retiros de reales brasileños (BRL) mediante PIX podrían seguir fallando o presentando demoras hasta que la...
investigating
Update: We have identified the issue as originating with one of our payment processing providers. BRL withdrawals via PIX may continue to fail or be delayed while the provider works on a resolution. Our team is in direct contact with them and monitoring closely. We will update this page as we learn more.
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Actualización: Identificamos que el problema se origina en uno de nuestros proveedores de procesamiento de pagos. Los retiros de reales brasileños (BRL) mediante PIX podrían seguir f...
investigating
We are experiencing issues processing some withdrawal requests in Brazil. Customers may see failures or delays when withdrawing Brazilian real (BRL) via PIX. Our team is aware and actively investigating, and is working with our processing partners to restore normal service. We will update this page as we learn more.
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Estamos presentando problemas al procesar algunas solicitudes de retiro en Brasil. Los clientes podrían experimentar fallas o demoras al retirar reales brasileños (BRL) me...
Issues affecting withdrawals for Bitcoin (BTC), Litecoin (LTC), Bitcoin Cash (BCH), and Ripple (XRP)
A fix has been implemented and we are monitoring the results.
identified
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
investigating
We are currently experiencing issues affecting withdrawals for Bitcoin (BTC), Litecoin (LTC), Bitcoin Cash (BCH), and Ripple (XRP). Some withdrawal requests may be delayed. Our team is aware and actively working to restore full service. We will update this page as we learn more.
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Actualmente estamos presentando problemas que afectan los retiros de Bitcoin (BTC), Litecoin (LTC), Bitcoin Cash (BCH) y Ripple (XRP). Algunas solicitudes de retiro podrían demorarse. Nuestro equipo ya está al...
Issues on WIRE | ACH | SEPA Payments
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing issues affecting WIRE, ACH and SEPA Payments. Due to this, the mentioned services are operating with degraded performance.
Rest assured that your funds will remain secure at all times.
If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.
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Actualmente estamos experimentando problemas que afectan a los pagos por WIRE, ACH y SEPA. Debido a esto, los servicios menci...
BRFQ Operations Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a significant latency affecting the ability to quote and convert RFQ (Request for Quotation). Our engineering team is already working on this case.
We apologize for any inconvenience this may cause and appreciate your understanding.
For further assistance, please contact our Customer Support team at https://support.bitso.com/
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Actualmente estamos experimentando una latencia significativa que afe...
July 2026
GRAM Deposits & Withdrawals Temporarily Disabled
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
GRAM deposits and withdrawals are currently disabled due to TON network issues. We are monitoring the network operation status.
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Los depósitos y retiros de GRAM están deshabilitados actualmente debido a problemas en la red TON. Estamos monitoreando el estado de operación de la red.
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Os depósitos e saques de GRAM estão desativados no momento devido a problemas na rede TON. Estamos monitorando o status de operação da rede.
USDT Earnings Calculation Discrepancy
Source not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue causing lower-than-expected weekly payout calculations for users enrolled in USDT Earnings during the regular Monday disbursement run.
No funds have been lost. Affected users will automatically receive their remaining missing earnings balance as a secondary deposit, and we expect this issue to be fully resolved today, Tuesday.
We apologize for the inconvenience and will provide another update as soon as the reprocessing schedule is confirmed.
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We are currently experiencing a disruption affecting SPEI deposits and withdrawals. This is related to Banxico's daily change of operative day processing, which occurs every evening at 6:00 PM CST.
What is affected:
• SPEI MXN withdrawals are temporarily paused
• SPEI MXN deposits may be delayed
• Juno users: SPEI redemptions are also affected
What is not affected:
• Crypto deposits and withdrawals
• USD operations
• Account balances and trading
Our te...
June 2026
Crypto Withdrawal Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue causing delays has been resolved, and withdrawals have been fully re-enabled for the following networks:
Our engineering team is monitoring performance closely to ensure everything continues to process smoothly. Deposits, trading, and withdrawals across all networks are operating normally.
Thank you for your patience and support while we resolved this.
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El inconveniente que causaba los retrasos ha sido resuelto y los retiros se han vuelto a habilitar por comple...
investigating
To ensure the safety of your transactions while our engineering team investigates, we have temporarily disabled withdrawals for the following networks:
* Polygon
* ETH
* ERC-20 tokens
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Para garantizar la seguridad de sus transacciones mientras nuestro equipo de ingeniería investiga, hemos desactivado temporalmente los retiros para las siguientes redes:
* Polygon
* ETH
* Tokens ERC-20
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Para garantir a segurança das suas transações enquanto nossa equi...
investigating
We are currently experiencing delays with crypto withdrawals. Deposits and trading are functioning normally. Our engineering team is actively investigating the root cause.
All user funds remain entirely safe and secure.
We apologize for the delay and will provide updates here as the situation progresses.
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Actualmente estamos experimentando retrasos en el procesamiento de retiros en crypto. Los depósitos y el trading están funcionando normalmente. Nuestro equipo de inge...
Base Network Intermittencies
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
As informed by Base, the root cause for this halt has been found and they are verifying a fix to ensure it cannot recur.
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Según lo informado por Base, ya se identificó la causa raíz de esta interrupción y están verificando una solución para garantizar que no vuelva a ocurrir.
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Conforme informado pela Base, a causa raiz dessa interrupção foi identificada e eles estão verificando uma correção para garan...
investigating
The Base mainnet block production is currently unhealthy. Due to this issue, Base deposits and withdrawals are temporarily unavailable.
We are monitoring the status.
For more information, refer to the Base status page: https://status.base.org/incidents/5c4gm1wzbjs4
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La producción de bloques en la red principal de Base (Base Mainnet) está presentando inestabilidades en este momento. Debido a este problema, los depósitos y retiros de Base no están ...
