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Bitso Outage History

Uptime record, past incidents, and downtime history for Bitso.

Checking current status...
63% uptime over 46 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 28May 12

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 75% 12 3
April 2026 56.7% 30 13
March 2026 75% 4 1

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 46 Days)

Mar 28 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Issues with Conversions
minor

Started: May 8, 4:44 AM

investigating
We're currently experiencing intermittent issues with the conversions feature due to an outage with one of our providers. Some conversions may fail or take longer than usual to complete. Our team is actively working to restore full service. We apologize for any inconvenience this may cause and appreciate your understanding. For further assistance, please contact our Customer Support team at https://support.bitso.com/
May 8, 4:44 AM
April 2026
Delays on Litecoin (LTC) deposits
minor

Started: Apr 28, 12:40 AM

monitoring
A fix has been implemented, and we are monitoring the results. ----------- Se ha implementado una corrección y estamos monitoreando los resultados. ----------- Uma correção foi implementada e estamos monitorando os resultados.
Apr 28, 6:29 PM
identified
We are currently performing essential maintenance on our Litecoin (LTC) infrastructure to resolve a synchronization delay. As a result, deposits are temporarily paused. Your funds remain safe. Standard service will resume as soon as the node data is verified. ---------------------- Actualmente estamos realizando tareas de mantenimiento esenciales en nuestra infraestructura de Litecoin (LTC) para solucionar un problema de sincronización. Por este motivo, los depósitos están temporalmente...
Apr 28, 12:40 AM
investigating
Following a recent Litecoin network event, we have temporarily increased the confirmations requirement for Litecoin (LTC) deposits. This means LTC deposits may take slightly longer than usual to be credited to your account. Your funds remain fully secure. No action is required on your part. We will update you when standard confirmation times are restored. Thank you for your patience. --------------------------- Tras un reciente evento en la red de Litecoin, hemos aumentado temporalmente e...
Apr 25, 9:11 PM
MXN withdrawals temporarily disabled
major

Started: Apr 26, 6:39 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 27, 1:36 PM
investigating
We are continuing to investigate this issue and will keep you posted. We apologize for any inconvenience this may cause.
Apr 27, 10:37 AM
investigating
We are currently experiencing issues on MXN withdrawals. Due to this, MXN withdrawals are temporarily disabled. Our engineering team is working to identify the root cause and restore normal processing as quickly as possible. We apologize for any inconvenience this may cause. --------------------------------------------------- Actualmente estamos experimentando problemas con los retiros en MXN. Debido a esto, los retiros en MXN están desactivados temporalmente. Nuestro equipo de ingenier�...
Apr 26, 6:39 PM
Issues with Crypto withdrawals
minor

Started: Apr 20, 5:39 PM

monitoring
Our provider has implemented a fix and we are no longer seeing any errors in our systems. Service has been fully restored, and withdrawals should now be processing normally. We will continue to monitor the situation to ensure stability. Thank you for your patience. -------------------- Nuestro proveedor ha implementado una solución y ya no detectamos errores en nuestros sistemas. El servicio se ha restablecido por completo y los retiros deberían procesarse con normalidad. Continuaremos ...
Apr 20, 5:47 PM
investigating
We are currently investigating an issue with one of our crypto service providers. Users may experience delays or failures when withdrawing crypto assets. We currently expect deposits to remain unaffected, but we are monitoring this closely. Our team is monitoring the provider's progress and will provide an update as soon as more information is available. We appreciate your patience and understanding. -------------------- Actualmente estamos investigando un problema con uno de nuestros p...
Apr 20, 5:39 PM
Issue with ARS transactions
minor

Started: Apr 16, 11:05 AM

monitoring
ARS transactions are now flowing normally and we are monitoring.
Apr 16, 11:37 AM
investigating
We are having a degraded performance for ARS transactions . Our team is investigating the issue to get it fixed as soon as possible. We apologize for the inconvenience and will provide further updates shortly. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.
Apr 16, 11:05 AM
SPEI MXN transactions service degraded
major

Started: Apr 14, 12:24 AM

identified
We are currently investigating an issue causing delays with all MXN transactions (deposits and withdrawals via SPEI). Our engineering team is working to identify the root cause and restore normal processing as quickly as possible. We apologize for any inconvenience this may cause. ------------------------------------------ Actualmente estamos investigando un problema que está causando retrasos en todas las transacciones de MXN (depósitos y retiros vía SPEI). Nuestro equipo de ingenierí...
Apr 14, 12:24 AM
Mobile app | Portfolio tab unavailable
minor

Started: Apr 10, 12:47 AM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 10, 4:58 AM
identified
We have identified an issue with the mobile app that is currently causing the portfolio tab to appear as a blank screen for users on app versions older than 4.13. Our engineering team is actively working to resolve this. We apologize for the inconvenience caused. ---------------------------------------- Hemos identificado un problema en la aplicación móvil que está causando que la pestaña de portafolio aparezca en blanco para los usuarios con versiones anteriores a la 4.13. Nuestro equi...
Apr 10, 12:47 AM
Service Disruption: Consumer Withdrawals Unavailable
major

Started: Apr 8, 8:06 PM

investigating
We are continuing to investigate the issue. As a precautionary measure, we are temporarily disabling MXN, PIX, ARS, and Lightning Network withdrawals. ------------------------------------- Continuamos investigando el problema. Como medida de precaución, estamos desactivando temporalmente los retiros de MXN, PIX, ARS y Lightning Network. ------------------------------------- Continuamos investigando o problema. Como medida de precaução, estamos desativando temporariamente os saques de M...
Apr 8, 8:40 PM
investigating
We are currently investigating an issue affecting the our withdrawal service. Users are experiencing failures when attempting to initiate withdrawals across all currencies and payment methods. We apologize for the inconvenience and will provide another update as soon as we have more information or a timeline for recovery. ------------------------------------- Actualmente estamos investigando un problema que afecta a nuestro servicio de retiros. Los usuarios están experimentando fallas al ...
Apr 8, 8:06 PM
Delays with SPEI MXN transactions
minor

Started: Apr 7, 4:06 AM

monitoring
SPEI transactions are flowing normally and we are monitoring.
Apr 7, 5:31 AM
investigating
We are currently investigating an issue causing delays with all MXN transactions (deposits and withdrawals via SPEI). Our engineering team is working to identify the root cause and restore normal processing as quickly as possible. We apologize for any inconvenience this may cause.
Apr 7, 4:06 AM
Delays with SPEI MXN transactions
minor

Started: Apr 7, 12:44 AM

identified
We are currently investigating an issue causing delays with all MXN transactions (deposits and withdrawals via SPEI). Our engineering team is working to identify the root cause and restore normal processing as quickly as possible. We apologize for any inconvenience this may cause. ------------------------------------------ Actualmente estamos investigando un problema que está causando retrasos en todas las transacciones de MXN (depósitos y retiros vía SPEI). Nuestro equipo de ingenierí...
Apr 7, 12:44 AM
Degraded performance on USDC deposits via circle
minor

Started: Apr 6, 8:43 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 7, 12:01 AM
identified
We are currently experiencing delays with USDC deposits specifically utilizing the USDC Transfer Protocol on the Circle network. Transactions via this specific method are currently appearing as Pending. Please note that deposits via other networks are unaffected and operating normally. Our engineering support is in direct contact with the third party provider to resolve this. We are monitoring the situation. Apologies for the inconvenience.
Apr 6, 8:43 PM
Wallet conversion service error | April 6th, 2026.
minor

Started: Apr 6, 4:26 PM

monitoring
We are pleased to inform you that the issue affecting our wallet conversion service has been fully resolved. All systems are now operating normally. We appreciate your patience while our team worked on the fix. As a reminder, your funds remained secure throughout this process. If you encounter any further issues or have questions, please reach out to our Customer Support team at https://support.bitso.com/. ------------------------------ Nos complace informarte que el problema que afectaba...
Apr 6, 5:27 PM
monitoring
A fix has been implemented, and we are monitoring the results. --------- Hemos implementado una solución; estamos monitoreando los resultados. --------- Uma correção foi implementada e estamos monitorando os resultados.
Apr 6, 5:27 PM
investigating
We have identified an issue affecting our wallet conversion service. Our engineering team is currently investigating and working on a fix to restore full functionality as soon as possible. We apologize for the inconvenience and will provide further updates shortly. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. ------------------------------ Hemos detectado un problema que af...
Apr 6, 4:26 PM
BRL (PIX) withdrawals service degradation
minor

Started: Apr 1, 7:36 PM

monitoring
A fix has been implemented and we are monitoring the results. ------------------ Foi implementada uma correção e estamos monitorando os resultados.
Apr 1, 8:09 PM
identified
We are experiencing a service degradation affecting BRL withdrawals, which may result in processing delays. Our engineering team is actively working to restore normal service levels. We apologize for the inconvenience and appreciate your patience. ---------------------- Estamos enfrentando uma degradação no serviço de saques em BRL, o que pode resultar em atrasos no processamento. Nosso time de engenharia já está trabalhando para normalizar a operação. Pedimos desculpas pelo inconvenie...
Apr 1, 7:36 PM
March 2026
MXN transactions service degraded
major

Started: Mar 31, 3:03 AM

monitoring
Transactions are flowing normally again and we are monitoring.
Mar 31, 5:03 AM
identified
We have detected an issue that is causing service degradation for MXN transactions, our engineering team is already working on this. An update will be shared once new information is available. We apologize for the inconvenience. ------------------------------- Hemos detectado degradación en el servicio de MXN, nuestro equipo de ingeniería se encuentra trabajando para resolver la situación lo antes posible. Estaremos informando a través de este medio. Lamentamos el inconveniente.
Mar 31, 3:03 AM
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