A fix has been implemented and we are monitoring the results.
investigating
Please be informed that USD deposits via Payoneer are currently impacted due to an ongoing incident from Payoneer.
We are actively monitoring the situation and will resume processing Payoneer deposits as soon as the service is restored on their end.
We apologize for any inconvenience this may cause. We will provide an update here as soon as we have more information.
------------------------------------
Por favor, tenga en cuenta que los depósitos en USD a través de Payoneer se encuentran actualmente afectados debido a un incidente en curso por parte de Payoneer.
Estamos monitoreando activamente la situación y reanudaremos el procesamiento de los depósitos de Payoneer tan pronto como el servicio se restablezca por su parte.
Lamentamos cualquier inconveniente que esto pueda causar. Proporcionaremos una actualización aquí tan pronto como tengamos más información.
We have resolved the incident affecting MXN withdrawals. Following coordination with Banxico and our payment processing partner, transfer confirmations have been restored to normal processing times. All pending withdrawals have been successfully processed. Withdrawals are now fully enabled and operating normally. Thank you for your patience during this incident.
---
Hemos resuelto el incidente que afectaba los retiros en MXN. Después de la coordinación con Banxico y nuestro socio de procesamiento de pagos, las confirmaciones de transferencia se han restaurado a los tiempos de procesamiento normales. Todos los retiros pendientes han sido procesados exitosamente. Los retiros ahora están completamente habilitados y funcionando normalmente. Agradecemos su paciencia durante este incidente.
identified
We will disable withdrawals until the incident on Banxico is fixed.
---
Deshabilitaremos los retiros hasta que se resuelva el incidente en Banxico.
investigating
We continue to experience significant delays with MXN withdrawals via SPEI. Withdrawals are still processing, but affected transfers are taking longer than usual to complete. Banxico is investigating delays in transfer confirmations, with similar delays reported by other financial institutions. We are coordinating with Banxico and our payment processing partner while monitoring pending withdrawals. We do not yet have an estimated time for normal processing to resume.
---
Continuamos experimentando retrasos significativos con retiros en MXN a través de SPEI. Los retiros aún se están procesando, pero las transferencias afectadas están tomando más tiempo de lo habitual en completarse. Banxico está investigando los retrasos en las confirmaciones de transferencia, con retrasos similares reportados por otras instituciones financieras. Estamos coordinando con Banxico y nuestro socio de procesamiento de pagos mientras monitoreamos los retiros pendientes. Aún no tenemos un tiempo estimado para que se reanude el procesamiento normal.
investigating
We are experiencing delays with some MXN withdrawals. Affected withdrawals may take longer than usual to complete, but funds are safe. Our team is actively investigating and working to restore normal processing times. We will update this page as the situation evolves.
----
Estamos experimentando retrasos con algunos retiros en MXN. Los retiros afectados pueden tomar más tiempo de lo habitual en completarse, pero los fondos están seguros. Nuestro equipo está investigando activamente y trabajando para restaurar los tiempos de procesamiento normales. Actualizaremos esta página a medida que la situación evolucione.
Impact was caused due a OnGoing maintenance from DICE in the central bank in colombia Bre-B payouts were experiencing degradation.
The Maintence is now finished and transactions are flowing success fully again.
We will continue monitoring the transaction flow . We apologize for the inconvenience and thank you for your patience.
identified
One of our service providers is experiencing system issues affecting COP payout transactions. Our engineering team is following up to restore the service as soon as possible.
Requests to our payout preview API (payments/v1/preview_payout) with BREB are facing instability.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience
We are currently experiencing issues affecting BTC withdrawals through the Lightning Network. Due to this, Lightning withdrawals are temporarily unavailable.
Your funds remain secure.
We apologize for the inconvenience.
---------------------------------------
Actualmente estamos experimentando problemas que afectan a los retiros de BTC a través de la red Lightning. Debido a esto, los retiros por Lightning no están disponibles temporalmente.
Tus fondos permanecen seguros.
Ofrecemos disculpas por los inconvenientes.
---------------------------------------
No momento, estamos enfrentando problemas que afetam os saques de BTC pela Lightning Network. Por isso, os saques via Lightning estão temporariamente indisponíveis.
Seus fundos permanecem seguros.
Pedimos desculpas pelo inconveniente.
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing issues affecting BTC, BCH, and LTC withdrawals. Due to this, withdrawals for these assets are temporarily unavailable.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
------------------------------------------
Actualmente estamos experimentando problemas que afectan a los retiros de BTC, BCH y LTC. Debido a esto, los retiros de estos activos no están disponibles temporalmente.
Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información.
Ofrecemos disculpas por los inconvenientes y agradecemos tu paciencia.
ATOM | Cosmos Deposits & Withdrawals Temporarily Unavailable
A fix has been implemented and we are monitoring the results.
investigating
Our third-party provider for the Cosmos network is currently undergoing scheduled maintenance. As a result, ATOM deposits and withdrawals are temporarily unavailable.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
--------------------------------------------
Nuestro proveedor externo para la red de Cosmos se encuentra actualmente en un mantenimiento programado. Como resultado, los depósitos y retiros de ATOM no están disponibles temporalmente.
Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información.
Ofrecemos disculpas por los inconvenientes y agradecemos tu paciencia.
We are aware of a security incident affecting the WMTX token, which has caused significant price volatility. As a precaution, we have paused WMTX trading — only sell conversions are currently available. No other assets or account functions are affected.
Our engineering team is following up to restore the service as soon as possible.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
---
Estamos al tanto de un incidente de seguridad que afecta al token WMTX, el cual ha causado una volatilidad significativa en su precio. Como medida de precaución, hemos pausado el trading de WMTX — solo las conversiones de venta están disponibles por el momento. Ningún otro activo ni función de cuenta se ve afectado.
Nuestro equipo de ingeniería está dando seguimiento para restablecer el servicio lo antes posible.
Sus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información.
Nos disculpamos por los inconvenientes y agradecemos su paciencia.
We are currently investigating an issue on our third-party provider that is affecting our Stocks services while placing Buy Orders. To ensure a consistent experience, we have temporarily disabled new stock transactions.
Our team is working to restore full functionality.
We apologize for the inconvenience and will provide further updates as soon as they are available.
-----------------------------------
Actualmente estamos investigando un problema con nuestro proveedor externo que está afectando nuestros servicios de Acciones al realizar órdenes de compra. Para garantizar una experiencia consistente, hemos deshabilitado temporalmente las nuevas transacciones con acciones.
Nuestro equipo está trabajando para restablecer la funcionalidad completa.
Ofrecemos disculpas por los inconvenientes y proporcionaremos más actualizaciones tan pronto como estén disponibles.
Cosmos Network Issues | ATOM Deposits & Withdrawals
A fix has been implemented and we are monitoring the results.
investigating
The Cosmos network is currently experiencing an outage and block production has stalled. Due to this external network issue, ATOM deposits and withdrawals are temporarily unavailable.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
------------------------------------------
La red de Cosmos está experimentando una interrupción en este momento y la producción de bloques se ha dete...
A fix has been implemented and we are monitoring the results.
investigating
One of our service providers is experiencing system issues affecting PSE transactions. Our engineering team is following up to restore the service as soon as possible.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
-----------------------------------------------
Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en PSE...
Legacy Incident Archive
32 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Issue with ARS Withdrawals
majorSource not attested
Last archived state: resolved
View archived record details
Bank Transfer (COELSA)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing issues with withdrawals in Argentine Pesos (ARS). Some withdrawal requests may fail or be delayed. We are aware of the issue and actively investigating.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
------------------------------------------
Estamos experimentando problemas con los retiros en Pesos Argentinos (ARS). Algunas solicitudes de retiro podrían fallar...
Issues processing withdrawal requests in Brazil
Source not attested
Last archived state: resolved
View archived record details
PIX
identified
Update: Our payment processing provider has identified the issue and is implementing a fix. BRL withdrawals via PIX may continue to fail or be delayed until the fix is fully applied. Our team is monitoring closely and will update this page as we learn more.
---
Actualización: Nuestro proveedor de procesamiento de pagos identificó el problema y está implementando una solución. Los retiros de reales brasileños (BRL) mediante PIX podrían seguir fallando o presentando demoras hasta que la...
investigating
Update: We have identified the issue as originating with one of our payment processing providers. BRL withdrawals via PIX may continue to fail or be delayed while the provider works on a resolution. Our team is in direct contact with them and monitoring closely. We will update this page as we learn more.
---
Actualización: Identificamos que el problema se origina en uno de nuestros proveedores de procesamiento de pagos. Los retiros de reales brasileños (BRL) mediante PIX podrían seguir f...
investigating
We are experiencing issues processing some withdrawal requests in Brazil. Customers may see failures or delays when withdrawing Brazilian real (BRL) via PIX. Our team is aware and actively investigating, and is working with our processing partners to restore normal service. We will update this page as we learn more.
---
Estamos presentando problemas al procesar algunas solicitudes de retiro en Brasil. Los clientes podrían experimentar fallas o demoras al retirar reales brasileños (BRL) me...
Issues affecting withdrawals for Bitcoin (BTC), Litecoin (LTC), Bitcoin Cash (BCH), and Ripple (XRP)
A fix has been implemented and we are monitoring the results.
identified
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
investigating
We are currently experiencing issues affecting withdrawals for Bitcoin (BTC), Litecoin (LTC), Bitcoin Cash (BCH), and Ripple (XRP). Some withdrawal requests may be delayed. Our team is aware and actively working to restore full service. We will update this page as we learn more.
---
Actualmente estamos presentando problemas que afectan los retiros de Bitcoin (BTC), Litecoin (LTC), Bitcoin Cash (BCH) y Ripple (XRP). Algunas solicitudes de retiro podrían demorarse. Nuestro equipo ya está al...
Issues on WIRE | ACH | SEPA Payments
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing issues affecting WIRE, ACH and SEPA Payments. Due to this, the mentioned services are operating with degraded performance.
Rest assured that your funds will remain secure at all times.
If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.
----------------------------------
Actualmente estamos experimentando problemas que afectan a los pagos por WIRE, ACH y SEPA. Debido a esto, los servicios menci...
BRFQ Operations Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a significant latency affecting the ability to quote and convert RFQ (Request for Quotation). Our engineering team is already working on this case.
We apologize for any inconvenience this may cause and appreciate your understanding.
For further assistance, please contact our Customer Support team at https://support.bitso.com/
-----------------------------------------------------------------
Actualmente estamos experimentando una latencia significativa que afe...
July 2026
GRAM Deposits & Withdrawals Temporarily Disabled
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
GRAM deposits and withdrawals are currently disabled due to TON network issues. We are monitoring the network operation status.
------------------------------
Los depósitos y retiros de GRAM están deshabilitados actualmente debido a problemas en la red TON. Estamos monitoreando el estado de operación de la red.
------------------------------
Os depósitos e saques de GRAM estão desativados no momento devido a problemas na rede TON. Estamos monitorando o status de operação da rede.
USDT Earnings Calculation Discrepancy
Source not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue causing lower-than-expected weekly payout calculations for users enrolled in USDT Earnings during the regular Monday disbursement run.
No funds have been lost. Affected users will automatically receive their remaining missing earnings balance as a secondary deposit, and we expect this issue to be fully resolved today, Tuesday.
We apologize for the inconvenience and will provide another update as soon as the reprocessing schedule is confirmed.
-------...
We are currently experiencing a disruption affecting SPEI deposits and withdrawals. This is related to Banxico's daily change of operative day processing, which occurs every evening at 6:00 PM CST.
What is affected:
• SPEI MXN withdrawals are temporarily paused
• SPEI MXN deposits may be delayed
• Juno users: SPEI redemptions are also affected
What is not affected:
• Crypto deposits and withdrawals
• USD operations
• Account balances and trading
Our te...
June 2026
Crypto Withdrawal Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue causing delays has been resolved, and withdrawals have been fully re-enabled for the following networks:
Our engineering team is monitoring performance closely to ensure everything continues to process smoothly. Deposits, trading, and withdrawals across all networks are operating normally.
Thank you for your patience and support while we resolved this.
------------------
El inconveniente que causaba los retrasos ha sido resuelto y los retiros se han vuelto a habilitar por comple...
investigating
To ensure the safety of your transactions while our engineering team investigates, we have temporarily disabled withdrawals for the following networks:
* Polygon
* ETH
* ERC-20 tokens
------------------
Para garantizar la seguridad de sus transacciones mientras nuestro equipo de ingeniería investiga, hemos desactivado temporalmente los retiros para las siguientes redes:
* Polygon
* ETH
* Tokens ERC-20
------------------
Para garantir a segurança das suas transações enquanto nossa equi...
investigating
We are currently experiencing delays with crypto withdrawals. Deposits and trading are functioning normally. Our engineering team is actively investigating the root cause.
All user funds remain entirely safe and secure.
We apologize for the delay and will provide updates here as the situation progresses.
------------------
Actualmente estamos experimentando retrasos en el procesamiento de retiros en crypto. Los depósitos y el trading están funcionando normalmente. Nuestro equipo de inge...
Base Network Intermittencies
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
As informed by Base, the root cause for this halt has been found and they are verifying a fix to ensure it cannot recur.
---------------------------------------
Según lo informado por Base, ya se identificó la causa raíz de esta interrupción y están verificando una solución para garantizar que no vuelva a ocurrir.
---------------------------------------
Conforme informado pela Base, a causa raiz dessa interrupção foi identificada e eles estão verificando uma correção para garan...
investigating
The Base mainnet block production is currently unhealthy. Due to this issue, Base deposits and withdrawals are temporarily unavailable.
We are monitoring the status.
For more information, refer to the Base status page: https://status.base.org/incidents/5c4gm1wzbjs4
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La producción de bloques en la red principal de Base (Base Mainnet) está presentando inestabilidades en este momento. Debido a este problema, los depósitos y retiros de Base no están ...
