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82.5%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
BigCommerce engineers are currently investigating intermittent delays with webhooks delivery to a subset of stores. We will keep you informed with updates as they become available.
Our third party service provider has indicated the incident is resolved. While the Support Center appears operational, we will continue to monitor. Users should be able to contact our Support team through Phone, Chat, or Web.
identified
The fix being rolled out by our service provider is progressing region by region. Customers may experience delays or intermittent errors when contacting us via Phone, Chat, or Web. If your issue is not urgent, we continue to encourage you to submit a web case at support.bigcommerce.com and we will respond as soon as possible. Thank you for your patience.
investigating
Our contact center continues to experience technical difficulties. Our service provider is working on a fix to resolve this issue and restore services. You may experience delays or intermittent errors when contacting us via Phone, Chat, or Web. If your issue is not urgent, we encourage you to submit a web case at support.bigcommerce.com and we will respond as soon as possible.
investigating
Our contact center is experiencing technical difficulties due to issues with our service provider. Phone, Chat, and Web cases are temporarily unavailable. We will resume operations as soon as possible.
Unable to export Catalog using Modern Import/Export
Commerce engineers have applied mitigations to improve email delivery to Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Delivery rates are improving and we are continuing to monitor them.
investigating
We are investigating delayed email delivery for some transactional emails, such as order confirmations and notifications. The delay affects recipients with Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Other email providers are not affected. We will post an update as we have more information.
August 2026
Search document updates delays in Control Panel experience.
We are currently investigating an issue affecting stores using B2B Ninja, where users are unable to add products to a quote from the storefront.
Legacy Incident Archive
44 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Availability Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
Commerce engineers have restored most storefront and API functionality for the affected stores, and are working on restoring remaining services.
identified
Commerce engineers are working on the availability issues for a subset of stores. We will provide an update shortly.
identified
Commerce engineers are continuing to work on a fix for the issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.
B2B Ninja quotes page appears blank
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Investigating – B2B Ninja Quotes Feature
We are aware of an issue affecting the B2B Ninja app where the Quotes tab is displaying blank pages and quotes are not loading for some merchants. Our team is actively investigating the root cause and working toward a resolution.
What's happening: Customers using the B2B Ninja Quotes feature are unable to view or fetch their quotes.
Current actions: We are working with our infrastructure team to identify the underlying cause and restore full funct...
investigating
We are currently investigating this issue.
Custom Phone Numbers preventing Shoppers from signing up
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some pricing rules not applying as expected
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.
identified
The BigCommerce team is continuing to apply a fix for the modifier rules issue to stores. We will update this status again when the fix has been applied.
identified
We are continuing to apply the fix to affected stores.
identified
BigCommerce engineers have identified a fix for modifier rules failing to apply price adjustments on the storefront and are proactively applying it to affected stores. Root cause investigation is ongoing. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.
investigating
BigCommerce engineers are continuing to investigate reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.
investigating
BigCommerce engineers are investigating reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.
April 2026
Elevated Response Times
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Commerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.
Delayed Data in Analytics Reports
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
monitoring
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
Data processing delay in Analytics reports
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
monitoring
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
identified
The issue has been identified and a fix has been implemented.
investigating
BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports.
401 Errors for Installed Applications
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
BigCommerce engineers are currently implementing a fix. We will provide further updates as progress continues.
identified
BigCommerce engineers have identified the issue and are working on a fix.
investigating
We are continuing to investigate this issue.
investigating
BigCommerce engineers are currently investigating an issue causing 401 responses for a subset of installed applications. We will provide an update shortly.
Elevated Response Times
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
BigCommerce engineers are currently investigating an issue with elevated response times for a subset of US-based stores. We will provide an update shortly.
B2B Customer Login Degraded
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Commerce engineers are currently investigating issues with logins for B2B customers.
