BigCommerce

Inaccurate product stock on category pages

Major Impact Resolved Duration: 2h 58m September 23, 2026

Current answer

BigCommerce experienced a major incident: Inaccurate product stock on category pages. ServiceAlert observed recovery on Sep 23, 2026.

Official BigCommerce status page Current BigCommerce status ServiceAlert observed status change: Sep 23, 2026 at 11:15 PM UTC

Looking for an update now? Check the current status, or follow BigCommerce for future changes.

Investigating Investigating Investigating

Affected Components

Storefront

Investigating

We are continuing to investigate this issue.

Sep 23, 2026 at 10:30 PM UTC

Investigating

We are continuing to investigate this issue.

Sep 23, 2026 at 9:32 PM UTC

Investigating

We have received reports of products appearing as "out of stock" on category pages. Commerce engineers are investigating this issue.

Sep 23, 2026 at 8:16 PM UTC

Was your business affected by this BigCommerce outage?

Follow BigCommerce and route available status alerts to email or a team channel.

Follow BigCommerce → View BigCommerce History