Current answer
BigCommerce experienced a major incident: Unable to export Catalog using Modern Import/Export. ServiceAlert observed recovery on Sep 14, 2026.
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Incident Lifecycle
Affected Components
Control Panel
Incident Timeline
Identified
Commerce engineers are continuing to work on a fix for this issue.
Sep 14, 2026 at 10:27 PM UTC
Investigating
We are currently investigating this issue.
Sep 14, 2026 at 10:09 PM UTC
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