Current answer
BigCommerce experienced a minor incident: Delayed email delivery to Microsoft-hosted inboxes. ServiceAlert observed recovery on Sep 4, 2026.
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Incident Lifecycle
Affected Components
Email
Incident Timeline
Monitoring
Commerce engineers have applied mitigations to improve email delivery to Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Delivery rates are improving and we are continuing to monitor them.
Sep 4, 2026 at 11:59 AM UTC
Investigating
We are investigating delayed email delivery for some transactional emails, such as order confirmations and notifications. The delay affects recipients with Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Other email providers are not affected. We will post an update as we have more information.
Sep 4, 2026 at 9:19 AM UTC
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