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82.5%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
BigCommerce engineers are currently investigating intermittent delays with webhooks delivery to a subset of stores. We will keep you informed with updates as they become available.
Our third party service provider has indicated the incident is resolved. While the Support Center appears operational, we will continue to monitor. Users should be able to contact our Support team through Phone, Chat, or Web.
identified
The fix being rolled out by our service provider is progressing region by region. Customers may experience delays or intermittent errors when contacting us via Phone, Chat, or Web. If your issue is not urgent, we continue to encourage you to submit a web case at support.bigcommerce.com and we will respond as soon as possible. Thank you for your patience.
investigating
Our contact center continues to experience technical difficulties. Our service provider is working on a fix to resolve this issue and restore services. You may experience delays or intermittent errors when contacting us via Phone, Chat, or Web. If your issue is not urgent, we encourage you to submit a web case at support.bigcommerce.com and we will respond as soon as possible.
investigating
Our contact center is experiencing technical difficulties due to issues with our service provider. Phone, Chat, and Web cases are temporarily unavailable. We will resume operations as soon as possible.
Unable to export Catalog using Modern Import/Export
Commerce engineers have applied mitigations to improve email delivery to Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Delivery rates are improving and we are continuing to monitor them.
investigating
We are investigating delayed email delivery for some transactional emails, such as order confirmations and notifications. The delay affects recipients with Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Other email providers are not affected. We will post an update as we have more information.
August 2026
Search document updates delays in Control Panel experience.
We are currently investigating an issue affecting stores using B2B Ninja, where users are unable to add products to a quote from the storefront.
Legacy Incident Archive
44 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Card payment issues for Bank of New Zealand provider (3DS)
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.
Issues changing currency on storefronts
minorSource not attested
Last archived state: resolved
View archived record details
investigating
BigCommerce engineers are investigating this issue.
identified
BigCommerce engineers have identified the issue and are working to resolve it.
investigating
BigCommerce engineers are investigating reports of issues with currency changes on storefronts.
Some exports stalling
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Commerce engineers are investigating reports of exports stalling and failing to complete for a subset of stores.
Meta Outage Causing Disruption to Meta CAPI Integrations
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Meta CAPI events have resumed publishing without errors. We will continue monitoring this situation.
investigating
Commerce Engineering is actively investigating and monitoring a disruption to Meta CAPI (Conversions API) integrations due to a Meta outage. We are working to bring the service back online as soon as possible.
Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified login issues on B2B Catalyst storefronts caused by latency and continue to work on a fix
investigating
Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.
Storefront availability Issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and we are working on a fix.
investigating
BigCommerce engineers are currently investigating an issues with a subset of stores storefront. We will provide an update shortly.
May 2026
Merchants are unable to completely disable B2B for store
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Commerce Engineers have identified an issue with merchants being unable to completely disable B2B for a store. We are currently investigating.
Availability Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.
B2B outbound email delivery issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We have identified an issue affecting some B2B stores where certain outbound emails are not being sent. We are investigating the cause and will provide another update as soon as we have more information.
Missing Data in Analytics Reports
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
BigCommerce Engineers are investigating an issue where analytics data is missing from the Control Panel Analytics Reports for a subset of stores.
