Current answer
Aircall experienced a minor incident: Users with connectivity issues. ServiceAlert observed recovery on Oct 17, 2026.
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Incident Lifecycle
Affected Components
Aircall Workspace (Web)
Aircall Workspace (Desktop)
Aircall Mobile App (iOS)
Aircall Mobile App (Android)
Aircall Chrome Extension
Incident Timeline
Monitoring
Users connected to the Singapore Roaming location have been moved to the Roaming location Japan.
We are now observing improvements. Our team will continue monitoring it until full resolution is confirmed.
We are now observing improvements. Our team will continue monitoring it until full resolution is confirmed.
Oct 17, 2026 at 5:52 PM UTC
Identified
The issue seems to be limited to one of the Roaming regions - Singapore.
Affected users can navigate to Settings > Network Diagnosis > choose a different Roaming selection.
Other regions are operating normally.
Affected users can navigate to Settings > Network Diagnosis > choose a different Roaming selection.
Other regions are operating normally.
Oct 17, 2026 at 4:48 PM UTC
Investigating
We are currently investigating a subset of users with connectivity issues.
Oct 17, 2026 at 4:23 PM UTC
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