Intermittent calls and SMS failures on a subset of French and Spanish numbers
View the provider incident record →Current answer
Aircall experienced a minor incident: Intermittent calls and SMS failures on a subset of French and Spanish numbers. ServiceAlert observed recovery on Oct 5, 2026.
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Incident Lifecycle
Affected Components
Inbound Calls
Inbound Messaging (SMS/MMS)
Outbound Calls
Outbound Messaging (SMS/MMS)
eSIM
Incident Timeline
Monitoring
We are observing recovery for messaging too.
Oct 5, 2026 at 12:22 PM UTC
Identified
We are observing recovery with the voice service.
Oct 5, 2026 at 12:18 PM UTC
Identified
We are working with our carrier that identified the issue and is taking remedial actions.
Oct 5, 2026 at 12:01 PM UTC
Investigating
We are investigating again reports of French and Spanish numbers failing intermittently with messaging and calling.
Oct 5, 2026 at 11:59 AM UTC
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