Aircall

Increased Error Rate

Major Impact Resolved Duration: 46m October 13, 2026

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Current answer

Aircall experienced a major incident: Increased Error Rate. ServiceAlert observed recovery on Oct 13, 2026.

Official Aircall status page Current Aircall status ServiceAlert observed status change: Oct 13, 2026 at 4:25 PM UTC

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Investigating Investigating Identified Monitoring

Affected Components

Inbound Calls Conversation Center Aircall Workspace (Web) Outbound Calls Aircall Workspace (Desktop) Analytics Live Monitoring

Monitoring

We are observing improvements across services. We will continue monitoring until full resolution is confirmed.

Oct 13, 2026 at 3:53 PM UTC

Identified

The issue is circumscribed to a subset of actions, and it's not permanent. We are developing the necessary actions to mitigate the impact.

Oct 13, 2026 at 3:50 PM UTC

Investigating

We are continuing to investigate this issue.

Oct 13, 2026 at 3:50 PM UTC

Investigating

We are currently investigating a spike in errors that may cause different sporadic issues.

Oct 13, 2026 at 3:38 PM UTC

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