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75.4%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
82.8%
29
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
GLOBAL - WatchGuard Cloud Operator management errors
We are continuing to investigate this issue. Attempting to add or modify a WatchGuard Cloud operator will result in an unexpected "Must select at least one account group" error. We'll post our next update in 30 minutes, if not sooner.
investigating
We're investigating unexpected validation errors when attempting to add new WatchGuard Cloud Operators or update existing WatchGuard Cloud Operators. Once we determine the impact and scale of this issue. We'll post our next update in 30 minutes, if not sooner.
2026-10-14 - GLOBAL - DNSWatch v1 portal is not accessible
The DNSWatch v1 portal is coming back online following remediation by our engineering team. We are monitoring the service to ensure that access is fully restored and the portal remains stable. We apologize for the inconvenience and will provide our next update within 30 minutes, or sooner if further information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We're continuing to investigate the issue preventing customers from accessing the DNSWatch v1 portal at dnswatch.watchguard.com. Users may encounter HTTP 500 errors when attempting to load the portal. Our teams are actively investigating and working to restore normal access. We apologize for the inconvenience and will provide our next update within 2 hours, or sooner if additional information becomes available.
investigating
We're investigating an issue preventing customers from accessing the DNSWatch v1 portal at dnswatch.watchguard.com. Users may encounter HTTP 500 errors when attempting to load the portal. Our teams are investigating the issue and working to identify the cause. We apologize for the inconvenience and will provide another update within 60 minutes, or sooner if additional information becomes available.
Our systems show alerts on Web UI Login service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We continue to work on alerts on Web UI Login service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
investigating
We're investigating alerts on Web UI Login service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
We're investigating alerts on DNSWatch V1 services. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
2026-10-14 - GLOBAL - Panda System Management console is not accessible
Our systems show the problem accessing the Panda System Management console service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We continue to work on problem accessing the Panda System Management console service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
investigating
We're investigating a problem accessing the Panda System Management console service. Once we determine the impact and scale of these errors, we'll post our next update in 60 minutes, if not sooner.
2026-10-09 - GLOBAL - Panda System Management operational issues
We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Unless any issues arise, deployment of the new version of Panda System Management is scheduled for Thursday, October 15, 2026, between 18:00 and 19:00 UTC. If there are any changes to this schedule, we will notify you as soon as possible. Until the new version is available, workarounds can be used:
<br>
<b>Windows:</b><br>
-Downloading the installer directly from the management console is currently unavailable.<br>
-Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</b><br>
Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.
Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.<br>
We apologise for the impact this issue may have had on you or your customers and thank you for your patience while we work on the resolution.
identified
We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. To ensure the new version of Panda System Management is deployed safely, the deployment scheduled for today has been postponed while final validation steps are completed. We will share the new deployment window as soon as it is confirmed. Until the new version is available, workarounds can be used:
<br>
<b>Windows:</b><br>
-Downloading the installer directly from the management console is currently unavailable.<br>
-Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</b><br>
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.<br>
We apologize for the impact this issue may have had on you or your customers and thank you for your patience while we work on the resolution.
We’ll post our next update by Oct 14th 2026 20:00 UTC, if not sooner.
identified
We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Certification of the new version of Panda System Management is progressing as planned, and deployment is scheduled for Tuesday, October 13, 2026, between 18:00 and 19:00 UTC. If there are any changes to this schedule, we will notify you here. Until the new version is available, workarounds can be used:
<br>
<b>Windows:</br><br>
- Downloading the installer directly from the management console is currently unavailable.<br>
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</br><br>
- Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.<br>
- Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
<br>
We apologize for the impact this issue may have had on you or your customers, and thank you for your patience as we work on a resolution.
identified
We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Certification of the new version of Panda System Management is progressing across Windows, macOS and Linux platforms, and all testing completed so far has been successful. Until the new version is available, workarounds can be used:
<br>
<b>Windows:</br><br>
- Downloading the installer directly from the management console is currently unavailable.<br>
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</br><br>
- Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.<br>
- Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
<br>
The next update will be posted by Oct 12th, 2026, 20:00 UTC, unless we are able to confirm the release date of the fix sooner. We apologise for the impact this issue may have had on you or your customers and thank you for your patience while we work on the resolution.
identified
We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Our engineering teams have completed development of the fix, and the new version of Panda System Management has been deployed to our staging environment, where the validation and certification process is now underway. Until the new version is available, workarounds can be used:
<br>
<b>Windows:</b><br>
- Downloading the installer directly from the management console is currently unavailable.<br>
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</b><br>
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.<br>
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
<br>
Updates regarding the progress of the new version through certification and deployment will be posted by October 11th, 2026, 20:00 UTC, if not sooner. We apologize for the impact this issue may have had on you or your customers, and thank you for your patience as we work on a resolution
identified
We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Our engineering teams have identified the issue and are currently developing the fix, which will be delivered in a new version of Panda System Management. Until the new version is available, workarounds can be used:
<br>
Windows:<br>
- Downloading the installer directly from the management console is currently unavailable.<br>
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
macOS:<br>
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.<br>
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
<br>
Updates regarding the progress of the new version through development, certification and deployment will be posted by Oct 10th 2026 21:00 UTC, if not sooner. We apologise for the impact this issue may have had on you or your customers and thank you for your patience while we work on the resolution.
identified
We continue to work on a service degradation affecting Panda System Management backend services in both Windows and macOS environments. Our investigation remains focused on the identified issue, and we are actively validating remediation measures to restore full service functionality. We apologise for the impact this issue may have had on you or your customers. We'll post our next update by Oct 9th 2026 21:00 UTC, if not sooner.
identified
We continue to work on a service degradation with Panda System Management backend services in both Windows and macOS environments and have identified the issue. Available workarounds are:
<br>
<b>Windows:</b><br>
- Downloading the installer directly from the management console is currently unavailable.<br>
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</b><br>
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.<br>
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
<br>
Our teams remain actively engaged and continue to investigate this issue to restore normal operations and we apologize for any impact this may have had on you or your customers. We'll post our next update in 2 hours, if not sooner.
investigating
We are still experiencing issues affecting Panda System Management backend services in both Windows and macOS environments. Available workarounds are:
<br>
<b>Windows:</b><br>
- Downloading the installer directly from the management console is currently unavailable.<br>
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</b><br>
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.<br>
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
<br>
We'll post our next update in 2 hours, if not sooner.
investigating
We continue to work on a service degradation affecting the Panda System Management backend services in both Windows and macOS environments. Available workarounds are:
<br>
<b>Windows:</b><br>
- Downloading the installer directly from the management console is currently unavailable.<br>
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</b><br>
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.<br>
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
<br>
Our teams remain actively engaged and continue to investigate this issue to restore normal operations and we apologize for any impact this may have had on you or your customers. We'll post our next update in 2 hours, if not sooner.
investigating
We are still investigating a service degradation affecting the Panda System Management backend services in both Windows and macOS environments. Available workarounds are:
<br>
<b>Windows:</b><br>
- Downloading the installer directly from the management console is currently unavailable.<br>
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</b><br>
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.<br>
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
<br>
Once we determine the impact and scale of these errors we'll post our next update in 2 hours, if not sooner.
investigating
We are currently experiencing an issue affecting Panda System Management backend services in both Windows and macOS environments. Available workarounds are:
<br>
<b>Windows:</b><br>
- Downloading the installer directly from the management console is currently unavailable.<br>
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</b><br>
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.<br>
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
<br>
We'll post our next update in 1 hour, if not sooner.
2026-10-07 - GLOBAL - Issues with new products activations
A fix has been implemented and we're no longer experiencing issues with new product activations. We will continue monitoring to ensure system stability. We will post our next update in 30 minutes, if not sooner.
identified
We continue to work on a service degradation with new product activations and have identified the issue. Our teams are working to restore normal operations. We'll post our next update in 30 minutes, if not sooner.
investigating
We're investigating reports of issues with new product activations. We'll post our next update in 30m, if not sooner.
A fix has been implemented and we're no longer experiencing issues with the WatchGuard Endpoint Security Console. We will continue monitoring to ensure system stability. We will post our next update in 30 minutes, if not sooner.
identified
We continue to work on a service degradation with WatchGuard Endpoint Security Console and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
investigating
We are currently investigating a service degradation affecting the WES Endpoint Console. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
September 2026
2026-09-30 - AMER - Device Summary and Dashboard errors
Service adjustments have been made to the WatchGuard Cloud reporting systems. Device summaries and dashboards are now loading; however, some reports or dashboard elements may take longer than expected to load while we process the backlog generated during the incident.
Our team is actively monitoring the environment and working to ensure all queued items are processed as quickly as possible. We appreciate your patience and understanding throughout this incident. We will continue to monitor the situation and provide further updates in next 2 hours.
identified
We continue to work on the device status and dashboard issues in WatchGuard Cloud. Our teams are working to restore normal operations, and we apologize for the impact this event has caused.
We'll post our next update in 30 minutes, if not sooner.
investigating
We’re investigating reports of errors when attempting to view device status and device dashboards in WatchGuard Cloud. Once we determine the impact and scope of these potential issues, we’ll post our next update in 30 minutes, if not sooner.
2026-09-25 Global - WatchGuard Cloud Operators list not loading
At approximately 21:00:00 UTC time, the certificate used by the WatchGuard Cloud users and groups API expired. As a result, WatchGuard Cloud administrators are unable to view, update or manage their WatchGuard Cloud Operators.
Our team has already renewed the certificate and is actively deploying it to all regions. We'll post our next update in 30 minutes, if not sooner.
Legacy Incident Archive
34 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
2026-08-24 - AMER - Issues with Firebox Configurations
minorSource not attested
Last archived state: resolved
View archived record details
Firebox Configuration:::AMER
monitoring
Our team has identified and deployed access rule mitigations for the errors encountered when attempting to view Firebox configurations in WatchGuard Cloud. We’ll continue to monitor the service to ensure system stability. We’ll post our next update in 30 minutes, if not sooner.
investigating
We’re investigating reports of errors when attempting to view Firebox configurations in WatchGuard Cloud. Once we determine the impact and scope of these potential issues, we’ll post our next update in 30 minutes, if not sooner.
2026-08-24 - AMER - AuthPoint Authentication Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
RADIUS:::AMERSAML:::AMERLogon Agents:::AMER
monitoring
A fix has been implemented, and the AuthPoint Authentication service is returning to normal. During the incident, users may have experienced intermittent service disruptions. We are actively monitoring the service to ensure system stability. The issue was related to a central component responsible for internal communications that experienced a failure. We’ll post our next update in 60 minutes, if not sooner.
investigating
We are continuing to investigate an issue affecting the AuthPoint Authentication service. We apologize for the impact this event has caused. We’ll post our next update in 60 minutes, if not sooner.
investigating
We have identified an issue affecting the AuthPoint Authentication service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
2026-08-17 - Global - Panda Endpoint Security: Console
minorSource not attested
Last archived state: resolved
View archived record details
Administration:::GLOBEConsole:::GLOBE
monitoring
Our systems show that errors when accessing the Panda Endpoint Security Console are returning to normal, and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
Earlier today, our teams identified errors when accessing the Panda Endpoint Security Console. Users may have encountered errors when trying to access an incident or experienced intermittent access issues with the Orion threat hunting platform. A fix for this issue will be deployed shortly and we will post our next update in 30 minutes, if not sooner.
2026-08-17 - Global - Partner Portal Login
criticalSource not attested
Last archived state: resolved
View archived record details
Partner Portal:::CORE
monitoring
Our systems show that errors logging into our Partner Portal are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We continue to work on errors when logging into our Partner Portal and have identified the issue to be related to dormant partner accounts. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
investigating
We're investigating errors logging into our Partner Portal. Once we determine the impact and scale of these errors, we'll post our next update in 30 minutes, if not sooner.
2026-08-13 - EMEA - Issues with Deploying Firebox Configurations
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has identified and deployed access rule mitigations for the errors while attempting to deploy Firebox Configurations in WatchGuard Cloud. We'll continue to monitor to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
investigating
Our team is actively investigating reports of deployment errors related to Firebox Configurations in WatchGuard Cloud across the EMEA region. We will share our next update within 30 minutes, or earlier as new information becomes available.
investigating
We continue to investigate reports of errors while attempting to deploy Firebox Configurations in WatchGuard Cloud in our EMEA region. We'll post our next update in 30 minutes, if not sooner.
investigating
We're investigating reports of errors while attempting to deploy Firebox Configurations in WatchGuard Cloud. Once we determine the impact and scale of these potential issues, we'll post our next update in 30 minutes, if not sooner.
2026-08-11 - Global - Issue with RAI Dashboard statistics
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The recovery process has been completed, and normal operations have been restored for the Signals statistics on the WatchGuard Cloud RAI dashboard.
<br><br>
Our teams are continuing to closely monitor the service to ensure stability and confirm that all systems continue to operate as expected. We will provide our next update in 60 minutes, if not sooner.
identified
We continue to make progress on the issue affecting the display of Signals statistics on the WatchGuard Cloud RAI dashboard. Recovery efforts remain underway as we continue processing the remaining backlog of queued data.
<br>
We have observed a sustained reduction in the backlog, and recovery continues to progress. However, some Signals statistics may still appear delayed or incomplete while the remaining data is being processed.
<br>
Our teams remain actively engaged and are closely monitor...
2026-08-13 - GLOBAL - Agent Installer Download Errors (Aether/Cytomic)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our systems show reports of Agent Installer download errors affecting Aether/Cytomic services are returning to normal, and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We continue to work on reports of Agent Installer download errors affecting Aether/Cytomic services and have identified the issue. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
investigating
We're investigating alerts related to Agent Installer download errors from the Console service. Once we determine the impact and scope of these errors, we'll provide our next update within 30 minutes, or sooner if more information becomes available.
2026-08-11 - APAC - DNSWatch V1 issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our systems show alerts on DNSWatch V1 services are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We continue to work on alerts on DNSWatch V1 services and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
investigating
We're investigating alerts on DNSWatch V1 services. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
2026-08-07 - GLOBAL - WatchGuard Endpoint Security and Panda Endpoint Security. Endpoint Access Enforcement dashboards are not loading
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed, and the Aether/Cytomic and EPDR services have recovered. The services are currently operating normally, and we are actively monitoring to confirm continued stability. We apologize for the impact this may have had on you or your customers, our next update will be posted in 30 minutes, if not sooner.
identified
We have identified the issue affecting Aether/Cytomic and EPDR and are continuing to work toward a resolution. Our team is actively addressing the identified issue and monitoring the situation closely.
We will provide our next update within 6 hours, or sooner if there are any significant developments.
investigating
The issue affecting Aether/Cytomic and EPDR is still under investigation. We will post our next update in 4 hours, or sooner if we have new information to report.
investigating
Our investigation into the issue affecting Aether/Cytomic and EPDR under the Endpoint Access Enforcement section is ongoing. Customers may continue to experience dashboards failing to load and may encounter an error popup when accessing this section.
Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible. We appreciate your patience and will provide another update in 4 hours, or sooner if additional information becomes avai...
investigating
We continue to investigate the issue affecting Aether/Cytomic and EPDR and will post our next update in 3 hours if not sooner.
investigating
We are investigating an issue affecting Aether/Cytomic and EPDR, under the "Endpoint Access Enforcement" section. Customers may experience dashboards failing to load and an error popup being displayed.
July 2026
2026-07-24 - AMER - Issue with Firebox Management and DNS Services
Source not attested
Last archived state: resolved
View archived record details
monitoring
Between 11:07 UTC and 12:14 UTC, we identified and resolved an issue that impacted a subset of Firebox and DNS services in the AMER region, including Firebox Configuration, Firebox Live Status, and DNS services.
The service is operating normally at this time and we are monitoring to ensure system stability. We apologize for the impact this may have had on you or your customers. Our next update will be posted in 60 minutes, if not sooner.
