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75.9%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
82.8%
29
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
2026-09-08 - AMER - Mexico/Central FireCloud PoP connection issue
Authentication:::AMERHealth and Connectivity:::AMER
monitoring
All FireCloud services in Mexico/Central Point of Presence (PoP) are operational, and there are no reported connectivity issues.
Customers experiencing authentication or connectivity issues to the Mexico/Central PoP are encouraged to contact WatchGuard Support for assistance.
Our engineering team continues to monitor the services in the region to ensure long-term stability.
monitoring
FireCloud services in Mexico/Central Point of Presence (PoP) region are operating normally after the infrastructure updates deployed earlier today. Our engineering team continues to monitor the services in the region to ensure long-term stability.
We will provide another update within the next 24 hours. We apologize for any impact this may have caused your customers. This issue affected the Mexico/Central PoP only.
monitoring
WatchGuard deployed infrastructure updates to the Mexico/Central Point of Presence (PoP). Our engineering team is monitoring and will continue to investigate the issue. We will provide another update within the next 4 hours as more information becomes available. We apologize for any impact this may have caused your customers.
investigating
We continue to work on connectivity issues the Mexico/Central Point of Presence (PoP). Infrastructure updates are being deployed to the affected region. The deployment will take between 15 and 30 minutes to complete. Any connected client to the affected PoP will briefly disconnect while the deployment takes place. We apologize for any impact this may be causing to customers. We'll post our next update in 60 minutes, if not sooner.
investigating
Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively investigating the issue. We will provide another update within the next 60 minutes as more information becomes available.
We apologize for any impact this may be causing to customers. This issue is affecting connectivity through the Mexico/Central PoP only."
2026-09-04 - AMER - Mexico/Central FireCloud PoP connection issue
Authentication:::AMERHealth and Connectivity:::AMER
monitoring
WatchGuard deployed new infrastructure to increase capacity for users experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP) related to the handling of policies. Services our currently restored. Our engineering team continues monitoring and investigating the issue. We will provide another update within the next 4 hours as more information becomes available. We apologize for any impact this may have caused your customers. This issue was affecting connectivity t...
investigating
We continue to work on connectivity issues and policy handling issues affecting the Mexico/Central Point of Presence (PoP). Infrastructure updates are being deployed to the affected region.
We apologize for any impact this may be causing to customers. We'll post our next update in 60 minutes, if not sooner.
investigating
We are continuing to investigate this issue.
investigating
We continue to work on connectivity issues affecting the Mexico/Central Point of Presence (PoP). Infrastructure updates to the policy handling service will start at 19:00 UTC time and will take approximately 15 to 30 minutes to complete. FireCloud clients connected to the affected PoP region will disconnect and reconnect momentarily while the changes are being deployed.
We'll post our next update in 60 minutes, if not sooner.
investigating
We continue to work on the connectivity and policy handling issues affecting the Mexico/Central Point of Presence (PoP). The FireCloud Engineering team is preparing to make infrastructure changes to make the policy handling more reliable in this region. We'll post our next update in 60 minutes, if not sooner.
investigating
Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP) related to the handling of policies. Our engineering team is actively investigating the issue. We will provide another update within the next hour as more information becomes available.
We apologize for any impact this may be causing to customers. This issue is affecting connectivity through the Mexico/Central PoP only.
Authentication:::AMERHealth and Connectivity:::AMER
monitoring
Connectivity and service operation at the Mexico/Central Point of Presence (PoP) have been restored. We are actively monitoring the environment to ensure continued stability while the investigation into the root cause remains ongoing. We will provide our next update within 30 minutes, or sooner if additional information becomes available
monitoring
Connectivity and service operation at the Mexico/Central Point of Presence (PoP) have been restored. We are actively monitoring the environment to ensure continued stability while the investigation into the root cause remains ongoing. We will provide our next update within 30 minutes, or sooner if additional information becomes available
investigating
Connectivity to the Mexico/Central Point of Presence (PoP) remains stable following restoration efforts. We continue to actively monitor the PoP and Engineering is still investigating the root cause. Further updates will be provided as new information becomes available in 4 hrs, if not sooner.
investigating
Connectivity issues affecting the Mexico/Central Point of Presence (PoP) are currently restored. We are actively monitoring connectivity to the PoP. Engineering continues to investigate root cause of this issue.Next update will be in 4 hrs if not sooner. Thank you for your patience.
investigating
We continue to investigate connectivity issues affecting the Mexico/Central Point of Presence (PoP).
The issue remains isolated to the Mexico/Central PoP. Our engineering team is actively working toward a resolution.
Next update will be within 4 hours, or sooner as information becomes available
investigating
We are continuing to investigate this issue.We will provide another update within the next 4 hours, or sooner if additional information becomes available.
investigating
We are continuing to investigate the connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively working to identify the cause and determine the appropriate resolution.
We will provide another update within the next 4 hours, or sooner if additional information becomes available.
We apologize for any continued impact this may be causing you or your customers and appreciate your patience while our team works to resolve the issue.
investigating
Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively investigating the issue. We will provide another update within the next hour as more information becomes available. We apologize for any impact this may be causing you or your customers. This issue is affecting connectivity through the Mexico/Central PoP only.
August 2026
2026-08-26 - EMEA - EPDR Endpoint console under Monitoring/Endpoint Security not available
Our systems show alerts on Endpoint console service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We continue to work on alerts on Endpoint console service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
investigating
We are still working hard to resolve this event. Please check back at 30 minutes for updates. Thanks for your patience.
investigating
We're investigating alerts on Endpoint console service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
Legacy Incident Archive
34 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
2026-08-24 - AMER - Issues with Firebox Configurations
minorSource not attested
Last archived state: resolved
View archived record details
Firebox Configuration:::AMER
monitoring
Our team has identified and deployed access rule mitigations for the errors encountered when attempting to view Firebox configurations in WatchGuard Cloud. We’ll continue to monitor the service to ensure system stability. We’ll post our next update in 30 minutes, if not sooner.
investigating
We’re investigating reports of errors when attempting to view Firebox configurations in WatchGuard Cloud. Once we determine the impact and scope of these potential issues, we’ll post our next update in 30 minutes, if not sooner.
2026-08-24 - AMER - AuthPoint Authentication Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
RADIUS:::AMERSAML:::AMERLogon Agents:::AMER
monitoring
A fix has been implemented, and the AuthPoint Authentication service is returning to normal. During the incident, users may have experienced intermittent service disruptions. We are actively monitoring the service to ensure system stability. The issue was related to a central component responsible for internal communications that experienced a failure. We’ll post our next update in 60 minutes, if not sooner.
investigating
We are continuing to investigate an issue affecting the AuthPoint Authentication service. We apologize for the impact this event has caused. We’ll post our next update in 60 minutes, if not sooner.
investigating
We have identified an issue affecting the AuthPoint Authentication service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
2026-08-17 - Global - Panda Endpoint Security: Console
minorSource not attested
Last archived state: resolved
View archived record details
Administration:::GLOBEConsole:::GLOBE
monitoring
Our systems show that errors when accessing the Panda Endpoint Security Console are returning to normal, and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
Earlier today, our teams identified errors when accessing the Panda Endpoint Security Console. Users may have encountered errors when trying to access an incident or experienced intermittent access issues with the Orion threat hunting platform. A fix for this issue will be deployed shortly and we will post our next update in 30 minutes, if not sooner.
2026-08-17 - Global - Partner Portal Login
criticalSource not attested
Last archived state: resolved
View archived record details
Partner Portal:::CORE
monitoring
Our systems show that errors logging into our Partner Portal are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We continue to work on errors when logging into our Partner Portal and have identified the issue to be related to dormant partner accounts. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
investigating
We're investigating errors logging into our Partner Portal. Once we determine the impact and scale of these errors, we'll post our next update in 30 minutes, if not sooner.
2026-08-13 - EMEA - Issues with Deploying Firebox Configurations
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has identified and deployed access rule mitigations for the errors while attempting to deploy Firebox Configurations in WatchGuard Cloud. We'll continue to monitor to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
investigating
Our team is actively investigating reports of deployment errors related to Firebox Configurations in WatchGuard Cloud across the EMEA region. We will share our next update within 30 minutes, or earlier as new information becomes available.
investigating
We continue to investigate reports of errors while attempting to deploy Firebox Configurations in WatchGuard Cloud in our EMEA region. We'll post our next update in 30 minutes, if not sooner.
investigating
We're investigating reports of errors while attempting to deploy Firebox Configurations in WatchGuard Cloud. Once we determine the impact and scale of these potential issues, we'll post our next update in 30 minutes, if not sooner.
2026-08-11 - Global - Issue with RAI Dashboard statistics
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The recovery process has been completed, and normal operations have been restored for the Signals statistics on the WatchGuard Cloud RAI dashboard.
<br><br>
Our teams are continuing to closely monitor the service to ensure stability and confirm that all systems continue to operate as expected. We will provide our next update in 60 minutes, if not sooner.
identified
We continue to make progress on the issue affecting the display of Signals statistics on the WatchGuard Cloud RAI dashboard. Recovery efforts remain underway as we continue processing the remaining backlog of queued data.
<br>
We have observed a sustained reduction in the backlog, and recovery continues to progress. However, some Signals statistics may still appear delayed or incomplete while the remaining data is being processed.
<br>
Our teams remain actively engaged and are closely monitor...
2026-08-13 - GLOBAL - Agent Installer Download Errors (Aether/Cytomic)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our systems show reports of Agent Installer download errors affecting Aether/Cytomic services are returning to normal, and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We continue to work on reports of Agent Installer download errors affecting Aether/Cytomic services and have identified the issue. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
investigating
We're investigating alerts related to Agent Installer download errors from the Console service. Once we determine the impact and scope of these errors, we'll provide our next update within 30 minutes, or sooner if more information becomes available.
2026-08-11 - APAC - DNSWatch V1 issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our systems show alerts on DNSWatch V1 services are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We continue to work on alerts on DNSWatch V1 services and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
investigating
We're investigating alerts on DNSWatch V1 services. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
2026-08-07 - GLOBAL - WatchGuard Endpoint Security and Panda Endpoint Security. Endpoint Access Enforcement dashboards are not loading
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed, and the Aether/Cytomic and EPDR services have recovered. The services are currently operating normally, and we are actively monitoring to confirm continued stability. We apologize for the impact this may have had on you or your customers, our next update will be posted in 30 minutes, if not sooner.
identified
We have identified the issue affecting Aether/Cytomic and EPDR and are continuing to work toward a resolution. Our team is actively addressing the identified issue and monitoring the situation closely.
We will provide our next update within 6 hours, or sooner if there are any significant developments.
investigating
The issue affecting Aether/Cytomic and EPDR is still under investigation. We will post our next update in 4 hours, or sooner if we have new information to report.
investigating
Our investigation into the issue affecting Aether/Cytomic and EPDR under the Endpoint Access Enforcement section is ongoing. Customers may continue to experience dashboards failing to load and may encounter an error popup when accessing this section.
Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible. We appreciate your patience and will provide another update in 4 hours, or sooner if additional information becomes avai...
investigating
We continue to investigate the issue affecting Aether/Cytomic and EPDR and will post our next update in 3 hours if not sooner.
investigating
We are investigating an issue affecting Aether/Cytomic and EPDR, under the "Endpoint Access Enforcement" section. Customers may experience dashboards failing to load and an error popup being displayed.
July 2026
2026-07-24 - AMER - Issue with Firebox Management and DNS Services
Source not attested
Last archived state: resolved
View archived record details
monitoring
Between 11:07 UTC and 12:14 UTC, we identified and resolved an issue that impacted a subset of Firebox and DNS services in the AMER region, including Firebox Configuration, Firebox Live Status, and DNS services.
The service is operating normally at this time and we are monitoring to ensure system stability. We apologize for the impact this may have had on you or your customers. Our next update will be posted in 60 minutes, if not sooner.
