2026-09-30 - AMER - Device Summary and Dashboard errors
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WatchGuard Technologies experienced a major incident: 2026-09-30 - AMER - Device Summary and Dashboard errors. ServiceAlert observed recovery on Sep 30, 2026.
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Incident Lifecycle
Affected Components
Dashboards and Reports:::AMER
Incident Timeline
Monitoring
Service adjustments have been made to the WatchGuard Cloud reporting systems. Device summaries and dashboards are now loading; however, some reports or dashboard elements may take longer than expected to load while we process the backlog generated during the incident.
Our team is actively monitoring the environment and working to ensure all queued items are processed as quickly as possible. We appreciate your patience and understanding throughout this incident. We will continue to monitor the situation and provide further updates in next 2 hours.
Our team is actively monitoring the environment and working to ensure all queued items are processed as quickly as possible. We appreciate your patience and understanding throughout this incident. We will continue to monitor the situation and provide further updates in next 2 hours.
Sep 30, 2026 at 7:18 PM UTC
Identified
We continue to work on the device status and dashboard issues in WatchGuard Cloud. Our teams are working to restore normal operations, and we apologize for the impact this event has caused.
We'll post our next update in 30 minutes, if not sooner.
We'll post our next update in 30 minutes, if not sooner.
Sep 30, 2026 at 6:31 PM UTC
Investigating
We’re investigating reports of errors when attempting to view device status and device dashboards in WatchGuard Cloud. Once we determine the impact and scope of these potential issues, we’ll post our next update in 30 minutes, if not sooner.
Sep 30, 2026 at 5:52 PM UTC
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