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75.9%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
82.8%
29
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
GLOBAL - WatchGuard Cloud Operator management errors
We are continuing to investigate this issue. Attempting to add or modify a WatchGuard Cloud operator will result in an unexpected "Must select at least one account group" error. We'll post our next update in 30 minutes, if not sooner.
investigating
We're investigating unexpected validation errors when attempting to add new WatchGuard Cloud Operators or update existing WatchGuard Cloud Operators. Once we determine the impact and scale of this issue. We'll post our next update in 30 minutes, if not sooner.
2026-10-14 - GLOBAL - DNSWatch v1 portal is not accessible
The DNSWatch v1 portal is coming back online following remediation by our engineering team. We are monitoring the service to ensure that access is fully restored and the portal remains stable. We apologize for the inconvenience and will provide our next update within 30 minutes, or sooner if further information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We're continuing to investigate the issue preventing customers from accessing the DNSWatch v1 portal at dnswatch.watchguard.com. Users may encounter HTTP 500 errors when attempting to load the portal. Our teams are actively investigating and working to restore normal access. We apologize for the inconvenience and will provide our next update within 2 hours, or sooner if additional information becomes available.
investigating
We're investigating an issue preventing customers from accessing the DNSWatch v1 portal at dnswatch.watchguard.com. Users may encounter HTTP 500 errors when attempting to load the portal. Our teams are investigating the issue and working to identify the cause. We apologize for the inconvenience and will provide another update within 60 minutes, or sooner if additional information becomes available.
Our systems show alerts on Web UI Login service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We continue to work on alerts on Web UI Login service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
investigating
We're investigating alerts on Web UI Login service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
We're investigating alerts on DNSWatch V1 services. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
2026-10-14 - GLOBAL - Panda System Management console is not accessible
Our systems show the problem accessing the Panda System Management console service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We continue to work on problem accessing the Panda System Management console service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
investigating
We're investigating a problem accessing the Panda System Management console service. Once we determine the impact and scale of these errors, we'll post our next update in 60 minutes, if not sooner.
2026-10-09 - GLOBAL - Panda System Management operational issues
We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Unless any issues arise, deployment of the new version of Panda System Management is scheduled for Thursday, October 15, 2026, between 18:00 and 19:00 UTC. If there are any changes to this schedule, we will notify you as soon as possible. Until the new version is available, workarounds can be used:
<br>
<b>Windows:</b><br>
-Downloading the installer directly from the management console is currently unavailable.<br>
-Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</b><br>
Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.
Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.<br>
We apologise for the impact this issue may have had on you or your customers and thank you for your patience while we work on the resolution.
identified
We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. To ensure the new version of Panda System Management is deployed safely, the deployment scheduled for today has been postponed while final validation steps are completed. We will share the new deployment window as soon as it is confirmed. Until the new version is available, workarounds can be used:
<br>
<b>Windows:</b><br>
-Downloading the installer directly from the management console is currently unavailable.<br>
-Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</b><br>
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.<br>
We apologize for the impact this issue may have had on you or your customers and thank you for your patience while we work on the resolution.
We’ll post our next update by Oct 14th 2026 20:00 UTC, if not sooner.
identified
We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Certification of the new version of Panda System Management is progressing as planned, and deployment is scheduled for Tuesday, October 13, 2026, between 18:00 and 19:00 UTC. If there are any changes to this schedule, we will notify you here. Until the new version is available, workarounds can be used:
<br>
<b>Windows:</br><br>
- Downloading the installer directly from the management console is currently unavailable.<br>
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</br><br>
- Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.<br>
- Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
<br>
We apologize for the impact this issue may have had on you or your customers, and thank you for your patience as we work on a resolution.
identified
We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Certification of the new version of Panda System Management is progressing across Windows, macOS and Linux platforms, and all testing completed so far has been successful. Until the new version is available, workarounds can be used:
<br>
<b>Windows:</br><br>
- Downloading the installer directly from the management console is currently unavailable.<br>
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</br><br>
- Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.<br>
- Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
<br>
The next update will be posted by Oct 12th, 2026, 20:00 UTC, unless we are able to confirm the release date of the fix sooner. We apologise for the impact this issue may have had on you or your customers and thank you for your patience while we work on the resolution.
identified
We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Our engineering teams have completed development of the fix, and the new version of Panda System Management has been deployed to our staging environment, where the validation and certification process is now underway. Until the new version is available, workarounds can be used:
<br>
<b>Windows:</b><br>
- Downloading the installer directly from the management console is currently unavailable.<br>
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</b><br>
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.<br>
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
<br>
Updates regarding the progress of the new version through certification and deployment will be posted by October 11th, 2026, 20:00 UTC, if not sooner. We apologize for the impact this issue may have had on you or your customers, and thank you for your patience as we work on a resolution
identified
We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Our engineering teams have identified the issue and are currently developing the fix, which will be delivered in a new version of Panda System Management. Until the new version is available, workarounds can be used:
<br>
Windows:<br>
- Downloading the installer directly from the management console is currently unavailable.<br>
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
macOS:<br>
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.<br>
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
<br>
Updates regarding the progress of the new version through development, certification and deployment will be posted by Oct 10th 2026 21:00 UTC, if not sooner. We apologise for the impact this issue may have had on you or your customers and thank you for your patience while we work on the resolution.
identified
We continue to work on a service degradation affecting Panda System Management backend services in both Windows and macOS environments. Our investigation remains focused on the identified issue, and we are actively validating remediation measures to restore full service functionality. We apologise for the impact this issue may have had on you or your customers. We'll post our next update by Oct 9th 2026 21:00 UTC, if not sooner.
identified
We continue to work on a service degradation with Panda System Management backend services in both Windows and macOS environments and have identified the issue. Available workarounds are:
<br>
<b>Windows:</b><br>
- Downloading the installer directly from the management console is currently unavailable.<br>
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</b><br>
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.<br>
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
<br>
Our teams remain actively engaged and continue to investigate this issue to restore normal operations and we apologize for any impact this may have had on you or your customers. We'll post our next update in 2 hours, if not sooner.
investigating
We are still experiencing issues affecting Panda System Management backend services in both Windows and macOS environments. Available workarounds are:
<br>
<b>Windows:</b><br>
- Downloading the installer directly from the management console is currently unavailable.<br>
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</b><br>
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.<br>
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
<br>
We'll post our next update in 2 hours, if not sooner.
investigating
We continue to work on a service degradation affecting the Panda System Management backend services in both Windows and macOS environments. Available workarounds are:
<br>
<b>Windows:</b><br>
- Downloading the installer directly from the management console is currently unavailable.<br>
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</b><br>
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.<br>
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
<br>
Our teams remain actively engaged and continue to investigate this issue to restore normal operations and we apologize for any impact this may have had on you or your customers. We'll post our next update in 2 hours, if not sooner.
investigating
We are still investigating a service degradation affecting the Panda System Management backend services in both Windows and macOS environments. Available workarounds are:
<br>
<b>Windows:</b><br>
- Downloading the installer directly from the management console is currently unavailable.<br>
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</b><br>
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.<br>
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
<br>
Once we determine the impact and scale of these errors we'll post our next update in 2 hours, if not sooner.
investigating
We are currently experiencing an issue affecting Panda System Management backend services in both Windows and macOS environments. Available workarounds are:
<br>
<b>Windows:</b><br>
- Downloading the installer directly from the management console is currently unavailable.<br>
- Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation.
<br>
<b>macOS:</b><br>
-Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints.<br>
-Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint.
<br>
We'll post our next update in 1 hour, if not sooner.
2026-10-07 - GLOBAL - Issues with new products activations
A fix has been implemented and we're no longer experiencing issues with new product activations. We will continue monitoring to ensure system stability. We will post our next update in 30 minutes, if not sooner.
identified
We continue to work on a service degradation with new product activations and have identified the issue. Our teams are working to restore normal operations. We'll post our next update in 30 minutes, if not sooner.
investigating
We're investigating reports of issues with new product activations. We'll post our next update in 30m, if not sooner.
A fix has been implemented and we're no longer experiencing issues with the WatchGuard Endpoint Security Console. We will continue monitoring to ensure system stability. We will post our next update in 30 minutes, if not sooner.
identified
We continue to work on a service degradation with WatchGuard Endpoint Security Console and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
investigating
We are currently investigating a service degradation affecting the WES Endpoint Console. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
September 2026
2026-09-30 - AMER - Device Summary and Dashboard errors
Service adjustments have been made to the WatchGuard Cloud reporting systems. Device summaries and dashboards are now loading; however, some reports or dashboard elements may take longer than expected to load while we process the backlog generated during the incident.
Our team is actively monitoring the environment and working to ensure all queued items are processed as quickly as possible. We appreciate your patience and understanding throughout this incident. We will continue to monitor the situation and provide further updates in next 2 hours.
identified
We continue to work on the device status and dashboard issues in WatchGuard Cloud. Our teams are working to restore normal operations, and we apologize for the impact this event has caused.
We'll post our next update in 30 minutes, if not sooner.
investigating
We’re investigating reports of errors when attempting to view device status and device dashboards in WatchGuard Cloud. Once we determine the impact and scope of these potential issues, we’ll post our next update in 30 minutes, if not sooner.
2026-09-25 Global - WatchGuard Cloud Operators list not loading
At approximately 21:00:00 UTC time, the certificate used by the WatchGuard Cloud users and groups API expired. As a result, WatchGuard Cloud administrators are unable to view, update or manage their WatchGuard Cloud Operators.
Our team has already renewed the certificate and is actively deploying it to all regions. We'll post our next update in 30 minutes, if not sooner.
Legacy Incident Archive
34 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
2026-07-24 - AMER - Issue with AuthPoint authentication services
Source not attested
Last archived state: resolved
View archived record details
monitoring
Between 11:07 UTC and 12:14 UTC, we identified and resolved an issue that impacted a subset of AuthPoint authentication requests using password-only or password + MFA authentication. The service is operating normally at this time and we are monitoring to ensure system stability. We apologize for the impact this may have had on you or your customers, our next update will be posted in 60 minutes, if not sooner.
2026-07-23 - Global - Activations & Login
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are beginning to see service recovery for activations, logins, and account creation in WatchGuard Cloud. Services are returning to normal, and we are monitoring to ensure system stability. The issue was caused by problems within our third-party infrastructure provider. We appreciate your continued patience and will post our next update in 60 minutes, if not sooner.
identified
We continue to work on remediating the networking issues impacting activations, logins, and account creation in WatchGuard Cloud. The issue was caused by problems within our third-party infrastructure provider. Our teams continue working to restore full service functionality as quickly as possible. We appreciate your continued patience and apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
identified
We continue to remediate the networking issues impacting activations, logins, and account creation in WatchGuard Cloud. Work remains ongoing across multiple teams as we focus on restoring service functionality. We appreciate your continued patience and will post our next update in 60 minutes, if not sooner.
identified
We continue to work on alerts for activations, logins, and account creation and have identified networking issues. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
investigating
We continue to work on alerts for activations, logins, and account creation on WatchGuard Cloud. We'll post our next update in 30 minutes, if not sooner.
investigating
We're investigating alerts on activations & logging into WatchGuard Cloud. Once we determine the impact and scale of this potential issue we'll post our next update in 30 minutes, if not sooner.
2026-07-23 - GLOBAL - DNS Activation services are degraded
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our systems show alerts on DNS Activation service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We continue to work on alerts on DNS Activation services and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
investigating
We are still working hard to resolve this event. Please check back at 30 minutes for updates. Thanks for your patience.
investigating
We're investigating alerts on DNS Activation services. Once we determine the impact and scale of these errors we'll post our next update in 60 minutes, if not sooner.
2026-07-06 - Global - Firmware upgrade not visible
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our systems show errors when viewing firmware upgrade details are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We continue to work on errors when viewing firmware upgrade details and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
investigating
We continue to investigate errors when viewing firmware upgrade details and will post our next update in 30 minutes if not sooner.
investigating
We're investigating errors when viewing firmware upgrade details. Once we determine the impact and scale of these errors, we'll post our next update in 30 minutes, if not sooner.
2026-07-02 - GLOBAL - ThreatSync is not generating new incidents in all three regions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our systems show alerts on ThreatSync incidents service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We are still working hard to resolve this event. Please check back at 30 minutes for updates. Thanks for your patience.
identified
We continue to work on ThreatSync incidents service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
investigating
We're investigating alerts on ThreatSync incident service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
June 2026
2026-06-26- EMEA - WatchGuard account and operator administration issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been resolved by our team, and account and operator administration services are returning to normal operations. We are continuing to monitor the system to ensure stability. We apologize for the inconvenience and any impact this may have had on you or your customers.
identified
The team has identified the issue impacting account and operator administration in the WatchGuard Cloud console and is actively working to restore normal operations. We apologize for any inconvenience this may be causing you or your customers. We will provide the next update in 30 minutes, if not sooner.
investigating
We're investigating errors in retrieving account details. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
2026-06-19 - Global - WatchGuard Cloud support access
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed to address the issue affecting the administration of managed access in WatchGuard Cloud when trying to enable support access. We are monitoring to ensure system stability. We'll post our next update in 30 minutes if not sooner.
identified
We are still working hard to resolve this event. Please check back at 18:00 UTC for updates. Thanks for your patience.
identified
We continue to work on resolving the event affecting administration managed access in WatchGuard Cloud. Our team is working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour If not sooner.
identified
We have identified an issue affecting administration managed access in WatchGuard Cloud when some users try to enable support access. The team is already working on a fix, we will post our next update in 1 hour or earlier.
2026-06-10 - GLOBAL - WatchGuard Endpoint Security issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Services continue to operate normally following the resolution of the incident.
The backlog generated during the incident is continuing to be processed, and signal generation is occurring within expected timeframes. Some delays may still be experienced within Attestation processing.
Our team continues to actively monitor the environment and backlog recovery to ensure all queued items are processed successfully.
Next update: 4 hours from now, or sooner if significant changes occur.
monitoring
The issue remains resolved, and services are operating normally. Signal generation is processing on time.
We are currently observing some delays in Attestation processing. Our team continues to monitor the environment and backlog closely.
The next update will be provided in 4 hours, or sooner if there are any significant changes.
Thank you for your continued patience
monitoring
The issue has been resolved and services are operating normally. However, some queues may continue to experience delays while we process the backlog generated during the incident.
Our team is actively monitoring the environment and working to ensure all queued items are processed as quickly as possible. We appreciate your patience and understanding throughout this incident.
We will continue to monitor the situation and provide further updates in next 2hrs.
identified
The systems are still recovering and the overall delays is around 2 hours. We estimate it may take several additional hours to completely catch-up. Our team is actively monitoring the recovery to ensure continued stability. We’ll provide our next update in 2 hours or earlier. We are sorry for any inconvenience this may have caused you or your customers and thank you for your patience.
identified
Our teams have identified the issue and implemented a fix. Services are beginning to recover, though there is currently a processing delay of approximately 2 hours. We'll post our next update in 1h if not sooner. Thank you for your patience and understanding.
investigating
We are currently investigating a service degradation affecting the WES Endpoint Console. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
2026-06-09 - GLOBAL - Connectivity issues across several services
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Connectivity issues have been resolved, and we are currently monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
monitoring
We are investigating reports of connectivity issues affecting multiple services. Our teams have implemented a fix, and services are beginning to recover. We will provide our next update within 30 minutes, or sooner if additional information becomes available.
May 2026
2026-05-22 - GLOBAL - WGC DNSWatch Migration Failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our systems show that reports of errors during migration to DNSWatch in WGC are returning to normal and we're monitoring to ensure system stability. We'll post our next update in approximately 60 minutes, if not sooner.
identified
We continue to work on reports of errors during migration to DNSWatch in WGC and have identified the issue. Failures are affecting customers who have invalid domains configured in legacy DNSWatch and are attempting to migrate. WGC DNSWatch has introduced domain validation before policies are created.
<br><br>
Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in approximately 8 hours, if not sooner.
