2026-09-25 Global - WatchGuard Cloud Operators list not loading
View the provider incident record →Current answer
WatchGuard Technologies experienced a major incident: 2026-09-25 Global - WatchGuard Cloud Operators list not loading. ServiceAlert observed recovery on Sep 25, 2026.
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Incident Lifecycle
Affected Components
Operator Administration:::AMER
Operator Administration:::EMEA
Operator Administration:::APAC
Incident Timeline
Identified
At approximately 21:00:00 UTC time, the certificate used by the WatchGuard Cloud users and groups API expired. As a result, WatchGuard Cloud administrators are unable to view, update or manage their WatchGuard Cloud Operators.
Our team has already renewed the certificate and is actively deploying it to all regions. We'll post our next update in 30 minutes, if not sooner.
Our team has already renewed the certificate and is actively deploying it to all regions. We'll post our next update in 30 minutes, if not sooner.
Sep 25, 2026 at 9:49 PM UTC
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