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87.7%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Both automated and manual approval workflows are currently failing to execute
The outage is resolved, and new update and approval requests are processing normally. A small delay may persist while backlogged requests from the past two hours finish processing.
identified
The initial root cause of the issue has been identified and is now resolved. We are working through a backlog of update and approval workflow creations so there may continue to be a delay in delivery.
identified
We are continuing to work on a fix for this issue.
identified
We have identified issues impacting both automated and manual approval workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
September 2026
Investigating blank page or error on Smartsheet Login
We are observing stability being restored for Smartsheet Login. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.
investigating
We are investigating an issue where some customers encounter an intermittent blank page or the error "upstream request timeout" attempting to access the Smartsheet Login page at app.smartsheet.com. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Salesforce connector is experiencing intermittent issues
We are observing continued stability for the Salesforce Connector and Customer Support Portal. We will continue to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.
monitoring
We are observing stability being restored for the Salesforce Connector and creating Support Cases through the Customer Support Portal. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.
monitoring
A fix rollout is in progress. We will continue to provide updates as we monitor impact.
identified
This issue has been identified and a fix is being implemented in coordination with our partners.
investigating
We are currently investigating this issue. Services related to Support ticket creation may also expericence issues.
Our team is actively working on a resolution and will share updates until the issue reaches monitoring status.
Smartsheet and Smartsheet Login Unavailable for Smartsheet US
Smartsheet LoginSingle Sign On ( Company Credentials )SheetsFormsReportsDashboards
monitoring
The change we implemented has resolved the login and access issues, and Smartsheet is now loading successfully for all users. Things appear stable at this time. We are continuing to monitor the situation closely and will provide an update once we've confirmed full resolution.
identified
We've identified the issue and implemented a change, which has resulted in Smartsheet loading and users being able to log in successfully. However, an error message is still appearing on the home screen during a hard refresh. Our team is continuing to investigate this remaining issue and will provide updates as we work toward full resolution.
investigating
We're currently investigating reports of login and access failures affecting all users, with the app displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working on a resolution and will share frequent updates until the issue reaches monitoring status.
August 2026
Unexpected HTTP response code affecting login, sheet access, Control Center, Dynamic View and other premium apps
A fix has been implemented and we are monitoring the results.
investigating
We are investigating an outage impacting login, sheet access, Control Center, and Dynamic View. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
A fix has been implemented and we are monitoring the results.
identified
We have implemented a fix to mitigate the issue causing sheets in the US Smartsheet instance to fail to load, as well as the impact on Reports, Dashboards, and Premium Apps (Dynamic View, WorkApps, Resource Management, and Control Center). System metrics are currently showing recovery, and our team is actively monitoring the service to ensure full stability. We will post further updates until the incident is fully resolved.
investigating
We are continuing to investigate this issue.
investigating
We're still investigating an issue where some sheets in the US Smartsheet instance are failing to load. This issue is also impacting Reports and Dashboards, as well as Premium Apps including Dynamic View, WorkApps, and Resource Management. Our team remains fully engaged in addressing the situation. We will continue to provide frequent updates until we reach a monitoring status.
investigating
We're still investigating an issue where some sheets in the US Smartsheet instance are failing to load. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
investigating
We're investigating an issue where some sheets in the US Smartsheet instance are failing to load. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Intermittent Cell Link and Cross Sheet Reference delays/failures
We are investigating delays or failures impacting Cell Links and Cross Sheet References. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Legacy Incident Archive
14 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Failures during Form Submissions
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been identified, Form submissions are operating normally now. Our team will continue to monitor the service and implement the necessary changes to prevent recurrence.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting Smartsheet Forms where a subset of users are experiencing failures when submitting forms.
March 2026
Proof Performance and Watermarks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue causing 'EVALUATION MODE' watermarks and slow loading on proofs. We will provide an update in 30 minutes.
User & Group Management
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are observing stability being restored for the User & Group Management pages in Admin Center. A page refresh or clearing of cache from this page from your browser might be necessary for full resolution. We are continuing to monitor it closely to confirm full service stability.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating blank results showing on User & Group Management pages in Admin Center. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
February 2026
Brandfolder Monthly Reports Delayed
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented the fix fully and we are monitoring for stability.
identified
We are finalizing the fix for this issue and will have an update shortly.
identified
A fix is being implemented. An update will be shared once completed.
identified
We are continuing to work on restoring full service.
identified
We are continuing to work on a fix for this issue.
identified
We have proactively paused the release of our February reports to ensure the highest level of data accuracy. Our team is currently resolving a synchronization issue, and we expect the corrected reports to be available shortly. We apologize for the inconvenience and appreciate your patience while we ensure your data is 100% correct.
