Smartsheet and Smartsheet Login Unavailable for Smartsheet US
View the provider incident record →Current answer
Smartsheet experienced a major incident: Smartsheet and Smartsheet Login Unavailable for Smartsheet US. ServiceAlert observed recovery on Sep 11, 2026.
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Incident Lifecycle
Affected Components
Smartsheet Login
Single Sign On ( Company Credentials )
Sheets
Forms
Reports
Dashboards
Incident Timeline
Monitoring
The change we implemented has resolved the login and access issues, and Smartsheet is now loading successfully for all users. Things appear stable at this time. We are continuing to monitor the situation closely and will provide an update once we've confirmed full resolution.
Sep 11, 2026 at 9:24 PM UTC
Identified
We've identified the issue and implemented a change, which has resulted in Smartsheet loading and users being able to log in successfully. However, an error message is still appearing on the home screen during a hard refresh. Our team is continuing to investigate this remaining issue and will provide updates as we work toward full resolution.
Sep 11, 2026 at 8:50 PM UTC
Investigating
We're currently investigating reports of login and access failures affecting all users, with the app displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working on a resolution and will share frequent updates until the issue reaches monitoring status.
Sep 11, 2026 at 8:20 PM UTC
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