Salesforce connector is experiencing intermittent issues
View the provider incident record →Current answer
Smartsheet experienced a major incident: Salesforce connector is experiencing intermittent issues. ServiceAlert observed recovery on Sep 16, 2026.
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Incident Lifecycle
Affected Components
Salesforce Connector
Customer Support Portal
Incident Timeline
Monitoring
We are observing continued stability for the Salesforce Connector and Customer Support Portal. We will continue to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.
Sep 16, 2026 at 6:51 PM UTC
Monitoring
We are observing stability being restored for the Salesforce Connector and creating Support Cases through the Customer Support Portal. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.
Sep 16, 2026 at 3:31 PM UTC
Monitoring
A fix rollout is in progress. We will continue to provide updates as we monitor impact.
Sep 16, 2026 at 12:40 PM UTC
Identified
This issue has been identified and a fix is being implemented in coordination with our partners.
Sep 16, 2026 at 11:27 AM UTC
Investigating
We are currently investigating this issue. Services related to Support ticket creation may also expericence issues.
Our team is actively working on a resolution and will share updates until the issue reaches monitoring status.
Our team is actively working on a resolution and will share updates until the issue reaches monitoring status.
Sep 16, 2026 at 10:36 AM UTC
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