Current answer
Smartsheet experienced a critical incident: Sheets in Smartsheet US are failing to load. ServiceAlert observed recovery on Aug 26, 2026.
Looking for an update now? Check the current status, or follow Smartsheet for future changes.
Incident Lifecycle
Affected Components
Resource Management
Control Center
AI Tools
Sheets
Dynamic View
Reports
Dashboards
WorkApps
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Aug 26, 2026 at 4:22 PM UTC
Identified
We have implemented a fix to mitigate the issue causing sheets in the US Smartsheet instance to fail to load, as well as the impact on Reports, Dashboards, and Premium Apps (Dynamic View, WorkApps, Resource Management, and Control Center). System metrics are currently showing recovery, and our team is actively monitoring the service to ensure full stability. We will post further updates until the incident is fully resolved.
Aug 26, 2026 at 4:08 PM UTC
Investigating
We are continuing to investigate this issue.
Aug 26, 2026 at 3:47 PM UTC
Investigating
We're still investigating an issue where some sheets in the US Smartsheet instance are failing to load. This issue is also impacting Reports and Dashboards, as well as Premium Apps including Dynamic View, WorkApps, and Resource Management. Our team remains fully engaged in addressing the situation. We will continue to provide frequent updates until we reach a monitoring status.
Aug 26, 2026 at 3:17 PM UTC
Investigating
We're still investigating an issue where some sheets in the US Smartsheet instance are failing to load. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Aug 26, 2026 at 2:39 PM UTC
Investigating
We're investigating an issue where some sheets in the US Smartsheet instance are failing to load. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Aug 26, 2026 at 1:28 PM UTC
Was your business affected by this Smartsheet outage?
Follow Smartsheet and route available status alerts to email or a team channel.