Both automated and manual approval workflows are currently failing to execute
View the provider incident record →Current answer
Smartsheet experienced a minor incident: Both automated and manual approval workflows are currently failing to execute. ServiceAlert observed recovery on Oct 1, 2026.
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Incident Lifecycle
Affected Components
In App Workflows
Incident Timeline
Monitoring
The outage is resolved, and new update and approval requests are processing normally. A small delay may persist while backlogged requests from the past two hours finish processing.
Oct 1, 2026 at 8:14 PM UTC
Identified
The initial root cause of the issue has been identified and is now resolved. We are working through a backlog of update and approval workflow creations so there may continue to be a delay in delivery.
Oct 1, 2026 at 7:49 PM UTC
Identified
We are continuing to work on a fix for this issue.
Oct 1, 2026 at 6:20 PM UTC
Identified
We have identified issues impacting both automated and manual approval workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Oct 1, 2026 at 5:03 PM UTC
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