Smartsheet Outage History
Daily status observations, past incidents, and reported issue history for Smartsheet.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 96% | 25 | 1 |
| July 2026 | 67.7% | 31 | 10 |
| June 2026 | 40% | 30 | 18 |
| May 2026 | 60% | 5 | 2 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Sheets, Reports, and Workflow Services Are Impacted
Started:
monitoring
A mitigation is now in place, and we're seeing a strong recovery. We'll continue monitoring closely to confirm the issue is fully resolved.
investigating
We're continuing to look into this and are working toward a mitigation that we expect to have in place soon.
investigating
We are investigating issues with Sheets, Reports, and Workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
July 2026
Investigating
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
We are observing stability being restored for Smartsheet, Premium Apps, Connectors, and API. We are continuing to monitor it closely to confirm full service stability. We will provide an update once resolution is confirmed.
identified
We have identified the issue responsible for the Smartsheet slowness and timeout issue and are implementing a fix. We will provide frequent updates until we reach a monitoring status.
investigating
We are investigating slowness and timeout errors in Smartsheet, impacting sheets, premium apps, connectors, and API. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Smartsheet US is not loading
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue preventing Smartsheet US from successfully loading.
Attempts to log in to Smartsheet US or access items may result in loading screens that do not complete.
We will provide an update in 30 minutes.
June 2026
Investigating missing or delayed Update / Approval Requests notifications and emails
Started:
monitoring
A fix has been implemented to resolve the missing or delayed Update / Approval Requests notifications and emails and we are monitoring the results.
identified
The issue causing missing or delayed Update / Approval Requests notifications and emails has been identified. Our team is implementing a fix. We will provide frequent updates until we reach a monitoring status.
investigating
We are investigating reports of missing or delayed Update / Approval Requests notifications and emails via Automated Workflows as well as manual trigger. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Increased spam activity with Smartsheet Forms
Started:
monitoring
We have implemented measures to address the increased spam activity with Smartsheet public forms. We will continue monitoring and make further adjustments as needed.
If you are continuing to see a high rate of spam submissions, please contact our support team so that we can investigate further.
identified
We are aware that some customers are receiving an increased volume of unwanted spam submissions through public Smartsheet forms, even with reCAPTCHA enabled. Our teams have been actively investigating and deploying additional protections. We are observing a decrease in spam activity as we continue applying and evaluating further mitigations.
Who is affected:
Customers who use public forms that do not require login.
Smartsheet add-ons for Google is not working
Started:
monitoring
The Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides were unavailable due to a Google platform change that required all affected add-ons to be redeployed. Our team has applied the necessary fixes and we are currently monitoring to confirm full stability.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating the Smartsheet add-ons for Google which is currently not available. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Investigating assets unexpectedly moved from Folders to the Parent Workspace
Started:
monitoring
We've identified and fixed the root cause of assets moving from Folders to the Parent Workspace. Our restoration process is complete and we have confirmed 99.98% of the affected assets have been returned to their correct locations.
If you find any misplaced assets, you have two options:
1. Move them manually – items can be repositioned directly within the platform.
2. Open a support ticket – if you encounter errors or high volume, reply to an existing ticket or open a new one to engage o...
identified
We identified and fixed an issue that caused assets to move from Folders to the Parent Workspace. Users cannot move affected assets until they are restored to their original locations. We have processed the majority of affected assets, and the customers will see they have been restored to their prior locations. We are continuing to work on restoring the remaining assets to their original locations, and we will provide updates until we reach a monitoring status.
identified
We identified and fixed an issue that caused assets to move from Folders to the Parent Workspace. Users cannot move affected assets until they are restored to their original locations. We have processed some of the affected assets, and some customers will see they have been restored to their prior locations. We are continuing to work on restoring assets to their original locations, and we will provide updates until we reach a monitoring status.
identified
We identified and fixed an issue that caused assets to move from Folders to the Parent Workspace. Users cannot move affected assets until they are restored to their original locations. We have processed some of the affected assets, and some customers will see they have been restored to their prior locations. We are continuing to work on restoring assets to their original locations, and we will provide updates until we reach a monitoring status.
identified
We identified and fixed an issue that caused assets to move from Folders to the Parent Workspace. Users cannot move affected assets until they are restored to their original locations. We have processed some of the affected assets, and some customers will see they have been restored to their prior locations. We are continuing to work on restoring assets to their original locations, and we will provide updates until we reach a monitoring status.
identified
We identified and fixed an issue that caused assets to move from Folders to the Parent Workspace. Users will be unable to move affected assets until we restore them to their original locations. We have processed some of the affected assets, and some customers will see they have been restored to their prior locations. We continue to work on restoring assets to their original locations, and we will provide updates until we reach a monitoring status.
identified
We identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Assets that were moved to the Parent Workspace as a result of this issue cannot be moved by users. We have restored some assets to their original locations, and some customers should begin to see assets in the correct folder structure. We are continuing to restore assets to their previous locations. Once assets have been restored to their original location, users will be able ...
identified
We identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Assets that were moved to the Parent Workspace as a result of this issue cannot be moved by users. We are continuing to restore assets to their original location, and some customers should begin to see assets in the correct folder structure. Once assets have been restored to their original location, users will be able to move them. We will provide updates until we reach a moni...
identified
We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users. We are continuing to work on restoring assets to their original location, and some customers should begin to see assets restored to their original locations. Once assets have been restored to their original location, users will be able to move them. We will provide updates until we reach...
identified
We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users. We are continuing to work diligently to restore them to their original location. We will provide updates until we reach a monitoring status.
identified
We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users. We are continuing to work diligently to restore them to their original location. We will provide frequent updates until we reach a monitoring status.
identified
We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users. We are continuing to work diligently to restore them to their original location. We will provide frequent updates until we reach a monitoring status.
identified
We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users. We are continuing to work diligently to restore them to their original location. We will provide frequent updates until we reach a monitoring status.
identified
We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users. We are continuing to work diligently to restore them to their original location. We will provide frequent updates until we reach a monitoring status.
identified
We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users, and we are diligently working to restore them to their original location. We will provide frequent updates until we reach a monitoring status.
identified
We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users, and we are diligently working to restore them to their original location. We will provide frequent updates until we reach a monitoring status.
investigating
We are continuing our investigation into an issue with assets moving from Folders to the Parent Workspace. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
investigating
We are continuing our investigation into an issue with assets moving from Folders to the Parent Workspace. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
identified
We are continuing our investigation into an issue with assets moving from Folders to the Parent Workspace. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Components: Core App - Sheets, Reports, Dashboards - Degraded
identified
We have identified the issue responsible for the assets unexpectedly moved from Folders to the Parent Workspace and implemented a fix. We will provide frequent updates until we reach a monitoring status.
investigating
We are continuing our investigation into an issue with assets moving from Folders to the Parent Workspace. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
investigating
We are investigating an issue with assets moving from Folders to the Parent Workspace. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
May 2026
Sheets Not Loading/Opening – "Trouble Reaching Smartsheet" Error
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating reports of sheets failing to open and displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working to resolve the issue and will provide frequent updates until we reach a monitoring status.
April 2026
Investigating Workspace panel not opening or closing unexpectedly
Started:
monitoring
We are observing stability being restored for Workspace panel not opening or closing unexpectedly. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.
identified
We have identified the issue responsible for the Workspace panel not opening or closing unexpectedly and are implementing a fix. We will provide frequent updates until we reach a monitoring status.
investigating
We are investigating reports of the Workspace panel not opening or closing unexpectedly. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Smartsheet's Resource Management Integration Loading Issues
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing intermittent loading issues with the Resource Management module within Smartsheet.
Please note that the standalone site at rm.smartsheet.com is working normally and can be used as a workaround while we resolve the integration issues.
Failures during Form Submissions
Started:
monitoring
The issue has been identified, Form submissions are operating normally now. Our team will continue to monitor the service and implement the necessary changes to prevent recurrence.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting Smartsheet Forms where a subset of users are experiencing failures when submitting forms.
March 2026
Proof Performance and Watermarks
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue causing 'EVALUATION MODE' watermarks and slow loading on proofs. We will provide an update in 30 minutes.
User & Group Management
Started:
monitoring
We are observing stability being restored for the User & Group Management pages in Admin Center. A page refresh or clearing of cache from this page from your browser might be necessary for full resolution. We are continuing to monitor it closely to confirm full service stability.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating blank results showing on User & Group Management pages in Admin Center. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
February 2026
Brandfolder Monthly Reports Delayed
Started:
monitoring
We have implemented the fix fully and we are monitoring for stability.
identified
We are finalizing the fix for this issue and will have an update shortly.
identified
A fix is being implemented. An update will be shared once completed.
identified
We are continuing to work on restoring full service.
identified
We are continuing to work on a fix for this issue.
identified
We have proactively paused the release of our February reports to ensure the highest level of data accuracy. Our team is currently resolving a synchronization issue, and we expect the corrected reports to be available shortly. We apologize for the inconvenience and appreciate your patience while we ensure your data is 100% correct.