The issue is confirmed to be on TikTok's end and we continue to work with them to address the underlying cause.
investigating
A subset of TikTok feed uploads are still intermittently failing with the error: “No products were added because your data feed file couldn't be accessed.” We’re continuing to work with TikTok to mitigate the issue and will share another update once it’s fully resolved.
investigating
We're currently investigating reports of an issue with TikTok Catalog feed processing with the error: “No products were added because your data feed file couldn't be accessed.”. We are investigating the issue will post another update as soon as we learn more.
We’re currently experiencing degraded performance with Smartly reporting, causing some users to encounter export failures or internal server errors. Our team is working to restore the service to normal performance levels.
Your active ads should continue to deliver as usual. In the meantime, please avoid exporting reports until further notice.
We apologize for the inconvenience and will share another update as soon as the issue is resolved.
Smartly Reporting Delays Showing Updated Campaign Budgets, status and other changes
We are aware of an issue with Smartly reporting not reflecting changes made on Meta assets (campaigns, ad sets, and/or ads). Our developers are investigating the issue and we will provide updates as they discover more.
We’re currently experiencing degraded performance issues with Reporting, causing majority of users to experience an error when accessing Reporting. Our team is currently working hard on restoring this feature to normal performance levels. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as this issue is resolved.
Investigating issue with Ad Previews: Smartly sharable link
We’re currently investigating an issue with Ad Previews: Smartly Shareable Links that is causing some users to see a blank page instead of an ad preview.
All running ads should continue to deliver as expected.
We apologize for any inconvenience and will post another update as soon as we learn more.
Legacy Incident Archive
26 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Resolved the issue causing degraded performance in Meta Workspace; publishing was stuck.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’re following up to inform you that Meta Workspace is now running normally.
As always, thank you for being a Smartly.io customer. If you have any questions, please don’t hesitate to reach out to your Customer Success Manager or Smartly.io Support if the issue persists after about an hour.
investigating
We’re currently investigating reports of potential slowness with Meta Workspace, which is causing some users to be unable to publish campaigns due to delays in completing the process.
All your running ads should continue to deliver as expected. We apologize for any inconvenience and will share another update as soon as we have more information.
Meta Catalog - Processing degraded due to load on services
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've identified several Meta Catalogs on Smartly experiencing degraded processing from 08/05/2026 22:30. Multiple recovery actions have been taken since and we're now observing recovery.
Ads failing to publish with Creative should not include standard enhancements error
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting the creation and editing of ads in Meta, where the error message “Creative should not include standard enhancements” is being returned.
Our team is working directly with Meta to identify the root cause. In the meantime, all active ads are expected to continue delivering normally.
We apologize for any inconvenience this may cause and will share an update as soon as more information becomes available.
April 2026
Investigating an issue with ad previews and publihsing error: “Error Uploading Video Thumbnail,” which is affecting the Meta Workspace ad preview and publishing processes.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating reports of a potential issue with ad previews and ad publishing, which is causing a subset of users to experience errors when previewing and publishing ads. We are contacting Meta and investigating the issue at the same time. All active ads should continue to deliver as expected. We apologize for any inconvenience and will provide another update as soon as we have more information.
investigating
We are currently investigating reports of a potential issue with ad previews and ad publishing, which is causing a subset of users to experience errors when previewing and publishing ads.
We are contacting Meta and investigating the issue at the same time. All active ads should continue to deliver as expected.
We apologize for any inconvenience and will provide another update as soon as we have more information.
Issue affecting Snapchat Review page
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are monitoring the issues with the Snapchat Review page. Our team is actively working to restore normal performance levels. While all running ads should continue to deliver, Snapchat publishing may remain intermittent. We apologize for any inconvenience and will provide another update as soon as the issue is resolved.
identified
We’re currently experiencing degraded performance issues with Snapchat Review page, causing a majority of users to experience an Internal Error when accessing Review . Our team is currently working hard on restoring this feature to normal performance levels. All your running ads should continue to deliver, however your Snapchat publishing may be intermittent. We apologize for any inconvenience and will post another update as soon as this issue is resolved.
investigating
We’re currently investigating reports of an issue affecting Snapchat Review page , causing a majority of users to experience an error. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as we learn more.
Multiplatform Review Page Not Loading
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Most platforms have since recovered except for Pinterest Workspace Review. We'll update once that has also recovered.
identified
We're currently aware and in the middle of fixing an issue affecting Workspaces Multiplatform Review Page from loading.
