Current answer
Smartly experienced a major incident: Investigating degraded performance with Reporting. ServiceAlert observed recovery on Sep 23, 2026.
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Incident Lifecycle
Affected Components
Reporting
Incident Timeline
Identified
We’re currently experiencing degraded performance issues with Reporting, causing majority of users to experience an error when accessing Reporting. Our team is currently working hard on restoring this feature to normal performance levels. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as this issue is resolved.
Sep 23, 2026 at 2:39 PM UTC
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