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Smartly Outage History

Uptime record, past incidents, and downtime history for Smartly.

Checking current status...
78% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 30Jun 27

Monthly Uptime

Month Uptime Days Tracked Days with Issues
June 2026 63% 27 10
May 2026 80.6% 31 6
April 2026 86.7% 30 4
March 2026 100% 3 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Mar 29 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

June 2026
Internal Error on Review Page for Snapchat
minor

Started: Jun 19, 9:31 AM

investigating
We are currently experiencing degraded performance with Snapchat Review page and publishing causing an Internal Server Error to show up. Our team is currently working on resolving this issue. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as this issue is resolved
Jun 19, 9:31 AM
Meta served Catalog Ads display broken image placeholders (Refresh Icons) instead of actual images
minor

Started: Jun 17, 11:12 AM

investigating
This issue may be affecting only a limited number of impressions. We have confirmed that this issue is limited to the App, as the same Ad in another account functions correctly on mobile and desktop devices. To facilitate our investigation, we kindly request that you contact support to report the issue. This will enable us to gather as much relevant information as possible, such as the consumer’s Instagram account and the advertisement URL. Given the circumstances, it may be challenging to ...
Jun 17, 5:10 PM
investigating
We are aware of reports that some served ads on Meta are displaying broken image placeholders (refresh icons) instead of actual images. Our team is actively investigating the issue and is working with Meta to gather additional information and determine the scope and impact. We will provide further updates as soon as more details become available.
Jun 17, 11:12 AM
Meta related assets returns internal server error.
critical

Started: Jun 12, 1:36 PM

monitoring
We are continuing to closely monitor the situation and its impact on Meta-related services. We will provide updates as more information becomes available and will notify you once services have been fully restored.
Jun 12, 2:53 PM
investigating
We're aware of Facebook, Meta and Meta API related widespread outages and currently working to navigate this. During this time, Meta-related features and services may be temporarily unavailable or experience disruptions in the Smartly app. We appreciate your patience and understanding while Meta works to restore normal operations. We will continue to provide updates as more information becomes available. Thank you for your patience.
Jun 12, 2:22 PM
Smartly Application Service Disruption
critical

Started: Jun 9, 6:20 AM

monitoring
We have identified and resolved the issue that was impacting access to the Smartly application. Service has been restored and users should now be able to access the platform normally. Our engineering teams are continuing to monitor system performance and stability. We will provide a final update once we have confirmed the incident is fully resolved. Thank you for your patience and understanding.
Jun 9, 8:01 AM
investigating
We are continuing to investigate this issue.
Jun 9, 6:31 AM
investigating
We are aware of an issue affecting access to the Smartly application. Our team is actively investigating the cause and working to restore service as quickly as possible. We will provide further updates as they become available.
Jun 9, 6:30 AM
Investigating degraded performance in Reporting
minor

Started: Jun 8, 2:13 PM

monitoring
We’re currently experiencing degraded performance issues in Reporting, causing most users to experience delays in large reports . Our team is currently working hard on restoring this feature to normal performance levels. All your running ads will continue to deliver. We apologize for any inconvenience and will post another update as soon as this issue is resolved.
Jun 8, 2:30 PM
investigating
We’re currently investigating reports of a potential slowness in Reporting , causing most users to experience delays when fetching metric data. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as we learn more.
Jun 8, 2:13 PM
May 2026
TikTok Ad Account Disconnection Issue: Authorization Permissions Warning
minor

Started: May 21, 3:10 PM

identified
Issue on Smartly where "The ad account authorizer doesn't have permission for this ad account" message is appearing for clients.
May 21, 3:10 PM
Infrastructural Service Outage in Smartly affecting Reporting features
minor

Started: May 19, 1:46 PM

identified
We're aware of a current issue affecting Reporting features on Smartly. We're looking to fix this as soon as possible.
May 19, 1:46 PM
Meta Workspace Publishing Stuck - Jobs Not Processing Normally
minor

Started: May 14, 7:20 AM

investigating
We are currently experiencing a widespread issue that is affecting the publishing and processing of our Meta Workspace campaigns.
May 14, 7:20 AM
Resolved the issue causing degraded performance in Meta Workspace; publishing was stuck.
minor

Started: May 13, 12:31 PM

monitoring
We’re following up to inform you that Meta Workspace is now running normally. As always, thank you for being a Smartly.io customer. If you have any questions, please don’t hesitate to reach out to your Customer Success Manager or Smartly.io Support if the issue persists after about an hour.
May 13, 2:37 PM
investigating
We’re currently investigating reports of potential slowness with Meta Workspace, which is causing some users to be unable to publish campaigns due to delays in completing the process. All your running ads should continue to deliver as expected. We apologize for any inconvenience and will share another update as soon as we have more information.
May 13, 12:31 PM
Meta Catalog - Processing degraded due to load on services
minor

Started: May 10, 11:21 AM

monitoring
We've identified several Meta Catalogs on Smartly experiencing degraded processing from 08/05/2026 22:30. Multiple recovery actions have been taken since and we're now observing recovery.
May 10, 11:21 AM
Ads failing to publish with Creative should not include standard enhancements error
minor

Started: May 7, 1:27 PM

investigating
We are currently investigating an issue affecting the creation and editing of ads in Meta, where the error message “Creative should not include standard enhancements” is being returned. Our team is working directly with Meta to identify the root cause. In the meantime, all active ads are expected to continue delivering normally. We apologize for any inconvenience this may cause and will share an update as soon as more information becomes available.
May 7, 1:27 PM
April 2026
Investigating an issue with ad previews and publihsing error: “Error Uploading Video Thumbnail,” which is affecting the Meta Workspace ad preview and publishing processes.
minor

Started: Apr 23, 8:52 AM

investigating
We are currently investigating reports of a potential issue with ad previews and ad publishing, which is causing a subset of users to experience errors when previewing and publishing ads. We are contacting Meta and investigating the issue at the same time. All active ads should continue to deliver as expected. We apologize for any inconvenience and will provide another update as soon as we have more information.
Apr 23, 8:57 AM
investigating
We are currently investigating reports of a potential issue with ad previews and ad publishing, which is causing a subset of users to experience errors when previewing and publishing ads. We are contacting Meta and investigating the issue at the same time. All active ads should continue to deliver as expected. We apologize for any inconvenience and will provide another update as soon as we have more information.
Apr 23, 8:52 AM
Issue affecting Snapchat Review page
major

Started: Apr 7, 7:46 PM

monitoring
We are monitoring the issues with the Snapchat Review page. Our team is actively working to restore normal performance levels. While all running ads should continue to deliver, Snapchat publishing may remain intermittent. We apologize for any inconvenience and will provide another update as soon as the issue is resolved.
Apr 7, 8:24 PM
identified
We’re currently experiencing degraded performance issues with Snapchat Review page, causing a majority of users to experience an Internal Error when accessing Review . Our team is currently working hard on restoring this feature to normal performance levels. All your running ads should continue to deliver, however your Snapchat publishing may be intermittent. We apologize for any inconvenience and will post another update as soon as this issue is resolved.
Apr 7, 7:57 PM
investigating
We’re currently investigating reports of an issue affecting Snapchat Review page , causing a majority of users to experience an error. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as we learn more.
Apr 7, 7:46 PM
Multiplatform Review Page Not Loading
minor

Started: Apr 1, 2:14 PM

monitoring
Most platforms have since recovered except for Pinterest Workspace Review. We'll update once that has also recovered.
Apr 1, 3:14 PM
identified
We're currently aware and in the middle of fixing an issue affecting Workspaces Multiplatform Review Page from loading.
Apr 1, 2:14 PM
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