Smartly Outage History, Downtime & Incident Records

90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
May 2026	83.3%	12	2
April 2026	86.7%	30	4
March 2026	100%	4	0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 46 Days)

Mar 28 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026

Meta Catalog - Processing degraded due to load on services

minor

Started: May 10, 11:21 AM

monitoring

We've identified several Meta Catalogs on Smartly experiencing degraded processing from 08/05/2026 22:30. Multiple recovery actions have been taken since and we're now observing recovery.

May 10, 11:21 AM

Ads failing to publish with Creative should not include standard enhancements error

minor

Started: May 7, 1:27 PM

investigating

We are currently investigating an issue affecting the creation and editing of ads in Meta, where the error message “Creative should not include standard enhancements” is being returned. Our team is working directly with Meta to identify the root cause. In the meantime, all active ads are expected to continue delivering normally. We apologize for any inconvenience this may cause and will share an update as soon as more information becomes available.

May 7, 1:27 PM

April 2026

Investigating an issue with ad previews and publihsing error: “Error Uploading Video Thumbnail,” which is affecting the Meta Workspace ad preview and publishing processes.

minor

Started: Apr 23, 8:52 AM

investigating

We are currently investigating reports of a potential issue with ad previews and ad publishing, which is causing a subset of users to experience errors when previewing and publishing ads. We are contacting Meta and investigating the issue at the same time. All active ads should continue to deliver as expected. We apologize for any inconvenience and will provide another update as soon as we have more information.

Apr 23, 8:57 AM

investigating

We are currently investigating reports of a potential issue with ad previews and ad publishing, which is causing a subset of users to experience errors when previewing and publishing ads. We are contacting Meta and investigating the issue at the same time. All active ads should continue to deliver as expected. We apologize for any inconvenience and will provide another update as soon as we have more information.

Apr 23, 8:52 AM

Issue affecting Snapchat Review page

major

Started: Apr 7, 7:46 PM

monitoring

We are monitoring the issues with the Snapchat Review page. Our team is actively working to restore normal performance levels. While all running ads should continue to deliver, Snapchat publishing may remain intermittent. We apologize for any inconvenience and will provide another update as soon as the issue is resolved.

Apr 7, 8:24 PM

identified

We’re currently experiencing degraded performance issues with Snapchat Review page, causing a majority of users to experience an Internal Error when accessing Review . Our team is currently working hard on restoring this feature to normal performance levels. All your running ads should continue to deliver, however your Snapchat publishing may be intermittent. We apologize for any inconvenience and will post another update as soon as this issue is resolved.

Apr 7, 7:57 PM

investigating

We’re currently investigating reports of an issue affecting Snapchat Review page , causing a majority of users to experience an error. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as we learn more.

Apr 7, 7:46 PM

Multiplatform Review Page Not Loading

minor

Started: Apr 1, 2:14 PM

monitoring

Most platforms have since recovered except for Pinterest Workspace Review. We'll update once that has also recovered.

Apr 1, 3:14 PM

identified

We're currently aware and in the middle of fixing an issue affecting Workspaces Multiplatform Review Page from loading.

Apr 1, 2:14 PM